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Role: Case Manager, Scattered Site Housing

Reports To: Program Manager

Program: 1603-Housing Retention

Department: Permanent Housing

Schedule: Monday - Friday, 8:00am - 4:30pm

Location: Cloverfield Services Center -1751 Cloverfield Blvd., Santa Monica, CA 90404

Setting: 100% onsite

Status: Non-exempt (Hourly), Full-Time, Non-Management

Benefits: Medical, Dental, Vision, Retirement Planning (403b), Employee Assistant Program (EAP), etc.

Openings: 1

Summary: 

As part of a multi-disciplinary team, the Intensive Case Management Services (ICMS) Case Manager will travel to multiple locations in the greater Los Angeles area to meet and work with clients to attain and sustain permanent housing in partnership with The Department of Homeless Services and Housing (HSH). The ICMS Case Manager will work with clients to assess housing stability, provide stabilization services, and coordinate multiple services to meet each client’s specific needs related to housing, health, mental health, and income.

Essential Duties & Responsibilities:

• Work with a diverse and marginalized client caseload experiencing many barriers including homelessness, complex trauma, medical, mental health and substance use

• Ensure that case management services to clients are reflective of the “Whatever It Takes” model, which emphasizes customer choice, harm reduction, trauma-informed care and psycho-social rehabilitation

• Ensure that each client on caseload has an up-to-date and comprehensive biopsychosocial assessment, and that this assessment is used in collaboration with the client to create individualized case management plans designed to improve quality of life and improved health outcomes

• Collaborate with each client to develop creative goal plans aimed at improving overall well-being and housing stability; review and update quarterly and upon completion of goals

• Develop and maintain a complete, accurate, and current client file with all required documents and data in agency records and electronic databases

• Document all client contacts in PIP format (Purpose, Intervention, Plan) and in accordance with Housing Department productivity expectations

• Coordinate with DHS and community partners to ensure clients are connected to primary health care and insurance to reduce need for emergency health care services

• Maintain confidentiality of client files per HIPAA and all applicable guidelines

• Responsible for coordinating appointments, transportation, and follow-up services for clients accessing primary health care, mental health care, recovery services, and other community resources

• Transport clients in your vehicle to various agencies and healthcare providers in the greater Los Angeles area to increase community support services and community reintegration

• Develop effective, trusting relationships with clients, with a focus on facilitating independence and maintenance of improved physical and mental health

• Assist in the screening, assessment, and enrollment of clients, including orientation to program policies, resources and goals

• Maintain a current, thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients

• Assist clients with becoming involved in daily activities, scheduling and attending appointments, budgeting, socialization, health maintenance, sense of community, and progress in recovery

• Work cooperatively and cohesively with other clients of the staff team, including participation in weekly staff meetings and staff trainings  

Qualifications:

• Bachelor’s degree preferred; or a minimum two (2) years’ case management experience working with individuals experiencing homelessness, preferably those living with mental illness and/or substance addictions, or an equivalent combination of education and experience
• Valid CA Driver’s license, reliable car, auto insurance, and an acceptable driving record
• Able to transport clients in your vehicle
• Demonstrated knowledge of case management
• Able to work in a high tolerance Harm Reduction model with clients who have multiple barriers
• Skill in non-violent crisis intervention
• Computer literate; able to effectively use computerized database for client file management, with basic skills in Microsoft Word, Outlook, and Excel programs
• Detail oriented with strong time management, organizational, written, verbal, interpersonal, and computer skills
• Able to obtain and maintain CPR/Frist Aid certification

Preferred Qualifications: 

• Minimum 30 WPM typing speed 
• Bachelors Degree

Work Environment:

• Combination of field and office environment
• Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
• On occasion walk or drive to different local sites
• Will necessitate working in busy and loud environments
• Will be exposed to elements like cold, heat, dust, noise and odor
• May need to bend, stoop, twist, and sit throughout the day