Pomeroy IT Solutions
Pomeroy IT Solutions

18 Pomeroy Technologies Jobs Hiring Near You

Service Desk Analyst Level 1

Hebron, KY · On-site

$19.75 - $27/hr

... information. 3. Use of Pomeroy/client issued desktops/laptops only. Personally owned peripheral devices (monitors, keyboards, mouse, etc.) may be used, providing they are compatible with Pomeroy ...

Deskside Technician

Boston, MA · On-site

$22 - $28/hr

Perform root cause analysis and implement long-term solutions to prevent recurrence. • ... Create and maintain documentation for IT support processes, procedures, and troubleshooting guides.

Deskside Support Technician

Omaha, NE · On-site

$18.25 - $23/hr

Document support requests and resolutions using an IT Service Management (ITSM) solution such as ServiceNow * Install, configure, and troubleshoot Microsoft operating systems, Office 365 applications ...

... technologies, tools, applications, and vendors along with understanding of common information architecture frameworks * Professional technical certifications in infrastructure solutions or ability ...

New

Support II - Desktop

Pittsburgh, PA · On-site

$19.75 - $25/hr

Associate degree in business, information technology, or CIS/MIS. You must possess an understanding of HDI best practices or be HDI certified. * A+ Certification/MCP is a bonus. * 2+ years of ...

Deskside Support Technician

Mahwah, NJ · On-site

$20 - $25.50/hr

Excellent understanding of technology and the role of the "client" in relation to the larger IT infrastructure. * Team player who is invested in and strives to maximize team/department performance.

Support - Deskside

Portage, MI · On-site

$19.25 - $24.50/hr

Excellent understanding of technology and the role of the "client" in relation to the larger IT infrastructure. * Team player who is invested in and strives to maximize team/department performance.

Tech II - PC

Pascagoula, MS · On-site

$17.50 - $23.25/hr

Mental Demands While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents ...

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Deskside Support Technician

Deskside Support Technician

Pomeroy Technologies

Lake View Terrace, CA • On-site

$20.50 - $26.25/hr

Full-time

Posted 14 days ago


Job description

Pomeroy-Reyes Field IT Analyst Job Description
Responsibilities:
  • Provide phone and in-person technical support for users, addressing issues related to Win11, O365 applications, desktops, laptops and Mobile devices.
  • Serve as the first point of contact for IT support requests, ensuring timely resolution or escalation.
  • Troubleshoot and resolve hardware, software, and peripheral issues in a hybrid work environment.
  • Cisco Network Infrastructure knowledge including routers, switches, IPS circuits, MDFs/IDFs.
  • Experience with network monitoring tools such as Solarwinds.
  • Experience supporting Office space, Sales, Delivery, Production and Warehouse WMS functions.
  • Document support requests and resolutions using ServiceNow.
  • Install, configure, and troubleshoot Microsoft Win11 systems, Samsung phones,
    Apple iphones, ipads, Office 365 applications and client specific software.
  • Manage mobile IT asset deployment and retrieval utilizing Mobile Device Management (MDM) software (AirWatch / Knox Portal), including laptops / desktops during employee onboarding and offboarding.
  • Experience with provisioning OKTA Multi-Factor Authentication (MFA) solutions.
  • Participate in after-hours P1 and P2 support as needed.
  • Provide Audio/Visual (A/V) support for meetings, conferences, and briefings.
  • Assist with project deployments, imaging, configuring and provisioning IT assets and vendor management.
  • Software distribution and installation.
  • Maintain IT asset management, tracking, and inventory control.

Qualifications:
  • US citizen or Lawful Permanent Resident.
  • 2 year AA/AAS degree or equivalent.
  • 2-4 years of experience in IT supporting clients on-site/remote in an enterprise corporate environment.
  • Proficiency in troubleshooting laptops, desktops, network printers, and other peripherals.
  • Strong knowledge of Microsoft O365 applications and client-specific software.
  • Familiarity with Active Directory, PXE imaging, Workstation Windows11.
  • Experience with remote desktop connectivity tools such as Microsoft SCCM, RDP, RDC, Tanium or other Remote Assistance utilities.
  • Basic understanding of network protocols, including TCP/IP and wireless connections.
  • Audio/Visual (A/V) support experience a plus.
  • Excellent communication skills, both written and verbal.
  • Ability to work independently and as part of a team.
  • Strong analytical problem-solving skills and attention to detail.

Physical Requirements:
  • Must be able to lift up to 40lbs.
  • Must be able to stand or walk for extended periods of time.
  • Must be able to walk up and down stairs or ramps.
  • Must be able to kneel and work under desks or in confined spaces.

Soft Skills:
  • Dependability and proactive work ethic.
  • Ability to work with strong personalities and meet customer expectations.
  • Coachable and responsive to feedback from leadership.

Team player with a positive attitude
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