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Pomeroy IT Solutions

20 Pomeroy Technologies Desktop Support Jobs Hiring Near You

Pomeroy Technologies

Deskside Support Technician

Omaha, NE · On-site

$18.25 - $23/hr

Level 1 Desktop Technician Qualifications: Required: * US citizen or Lawful Permanent Resident ... Document support requests and resolutions using an IT Service Management (ITSM) solution such as ...

Pomeroy Technologies

Service Desk Analyst Level 1

Hebron, KY · On-site

$19.75 - $27/hr

The Service Desk Analyst I will provide first line support for clients. Will be responsible for ... client information. 3. Use of Pomeroy/client issued desktops/laptops only. Personally owned ...

Pomeroy Technologies

Support - Deskside

Portage, MI · On-site

$19.25 - $24.50/hr

Disconnect and/or reconnect desktop and peripherals in support of office moves within the Clients Campus; and * Assist in the creation of IT customer support notices and alerts, both verbal and ...

Pomeroy Technologies

Deskside Support Technician

Mahwah, NJ · On-site

$20 - $25.50/hr

Disconnect and/or reconnect desktop and peripherals in support of office moves within the Clients Campus; and * Assist in the creation of IT customer support notices and alerts, both verbal and ...

Pomeroy Technologies

Support II - Desktop

Pittsburgh, PA · On-site

$19.75 - $25/hr

Interacts with office personnel on support related issues. * Responds to all Help Desk tickets ... Associate degree in business, information technology, or CIS/MIS. You must possess an understanding ...

Pomeroy Technologies

Deskside Technician

Boston, MA · On-site

$22 - $28/hr

Perform root cause analysis and implement long-term solutions to prevent recurrence. • ... Create and maintain documentation for IT support processes, procedures, and troubleshooting guides.

Pomeroy Technologies

NOC Analyst

Urbandale, IA · On-site

Act as the technical liaison support between other information technology groups and the technology ... Professional technical certifications in infrastructure solutions or ability demonstrate equivalent ...

New

Pomeroy Technologies

Tech II - PC

Pascagoula, MS · On-site

$17.50 - $23.25/hr

Desk-side software support utilizing Windows Operating Systems. Responding to incoming service ... desktop operations. Essential Duties & Responsibilities: The duties listed below are intended only ...

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Pomeroy IT Solutions Jobs Information

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Deskside Support Technician

Deskside Support Technician

Pomeroy Technologies

Lake View Terrace, CA • On-site

$20.50 - $26.25/hr

Full-time

Posted 14 days ago

Job description

Pomeroy-Reyes Field IT Analyst Job Description
Responsibilities:
  • Provide phone and in-person technical support for users, addressing issues related to Win11, O365 applications, desktops, laptops and Mobile devices.
  • Serve as the first point of contact for IT support requests, ensuring timely resolution or escalation.
  • Troubleshoot and resolve hardware, software, and peripheral issues in a hybrid work environment.
  • Cisco Network Infrastructure knowledge including routers, switches, IPS circuits, MDFs/IDFs.
  • Experience with network monitoring tools such as Solarwinds.
  • Experience supporting Office space, Sales, Delivery, Production and Warehouse WMS functions.
  • Document support requests and resolutions using ServiceNow.
  • Install, configure, and troubleshoot Microsoft Win11 systems, Samsung phones,
    Apple iphones, ipads, Office 365 applications and client specific software.
  • Manage mobile IT asset deployment and retrieval utilizing Mobile Device Management (MDM) software (AirWatch / Knox Portal), including laptops / desktops during employee onboarding and offboarding.
  • Experience with provisioning OKTA Multi-Factor Authentication (MFA) solutions.
  • Participate in after-hours P1 and P2 support as needed.
  • Provide Audio/Visual (A/V) support for meetings, conferences, and briefings.
  • Assist with project deployments, imaging, configuring and provisioning IT assets and vendor management.
  • Software distribution and installation.
  • Maintain IT asset management, tracking, and inventory control.

Qualifications:
  • US citizen or Lawful Permanent Resident.
  • 2 year AA/AAS degree or equivalent.
  • 2-4 years of experience in IT supporting clients on-site/remote in an enterprise corporate environment.
  • Proficiency in troubleshooting laptops, desktops, network printers, and other peripherals.
  • Strong knowledge of Microsoft O365 applications and client-specific software.
  • Familiarity with Active Directory, PXE imaging, Workstation Windows11.
  • Experience with remote desktop connectivity tools such as Microsoft SCCM, RDP, RDC, Tanium or other Remote Assistance utilities.
  • Basic understanding of network protocols, including TCP/IP and wireless connections.
  • Audio/Visual (A/V) support experience a plus.
  • Excellent communication skills, both written and verbal.
  • Ability to work independently and as part of a team.
  • Strong analytical problem-solving skills and attention to detail.

Physical Requirements:
  • Must be able to lift up to 40lbs.
  • Must be able to stand or walk for extended periods of time.
  • Must be able to walk up and down stairs or ramps.
  • Must be able to kneel and work under desks or in confined spaces.

Soft Skills:
  • Dependability and proactive work ethic.
  • Ability to work with strong personalities and meet customer expectations.
  • Coachable and responsive to feedback from leadership.

Team player with a positive attitude
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