The Contact Systems Coordinator acts as the first point of contact for prospective students for PEC's online and ground campuses. The Contact Systems Coordinator will handle either inbound or ...
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The Contact Systems Coordinator acts as the first point of contact for prospective students for PEC's online and ground campuses. The Contact Systems Coordinator will handle either inbound or ...
Position Description Consistent with and supportive of CTU's mission (to provide industry-relevant higher education to a diverse student population through innovative technology and experienced ...
Position Description Consistent with and supportive of CTU's mission (to provide industry-relevant higher education to a diverse student population through innovative technology and experienced ...
Consistent with and supportive of CTU's mission (to provide industry-relevant higher education to a diverse student population through innovative technology and experienced faculty, enabling the ...
Consistent with and supportive of CTU's mission (to provide industry-relevant higher education to a diverse student population through innovative technology and experienced faculty, enabling the ...
The Associate Director of Student Success is responsible for developing and managing a staff of student success coaches, managing student service initiatives that assist students to be successful.
The Associate Director of Student Success is responsible for developing and managing a staff of student success coaches, managing student service initiatives that assist students to be successful.
Position Description Consistent with and supportive of CTU's mission (to provide industry-relevant higher education to a diverse student population through innovative technology and experienced ...
Position Description Consistent with and supportive of CTU's mission (to provide industry-relevant higher education to a diverse student population through innovative technology and experienced ...
Reporting to the Faculty Lead (or Program Director), the Part-Time Faculty member teaches and engages students within a particular discipline for which they are qualified. This position is critical ...
Reporting to the Faculty Lead (or Program Director), the Part-Time Faculty member teaches and engages students within a particular discipline for which they are qualified. This position is critical ...
General Summary The Lead Faculty is a member of the faculty (with rank appropriate to the educational and professional background of the individual) who also holds an administrative appointment ...
General Summary The Lead Faculty is a member of the faculty (with rank appropriate to the educational and professional background of the individual) who also holds an administrative appointment ...
Position Description Consistent with and supportive of CTU's mission (to provide industry-relevant higher education to a diverse student population through innovative technology and experienced ...
Position Description Consistent with and supportive of CTU's mission (to provide industry-relevant higher education to a diverse student population through innovative technology and experienced ...
SUMMARY Faculty Mentors have an academic responsibility to aid Learners in achieving their educational objectives using relevant tools, resources, and materials incorporating Learner needs and real ...
SUMMARY Faculty Mentors have an academic responsibility to aid Learners in achieving their educational objectives using relevant tools, resources, and materials incorporating Learner needs and real ...
AIU Atlanta - Federal Work Study/Student Worker
Atlanta, GA · On-site
$13.50 - $15.25/hr
Description: This posting is for current students who are being considered for a Student Worker or Federal Work Study position on their campus. Please submit your profile including your contact ...
AIU Atlanta - Federal Work Study/Student Worker
Atlanta, GA · On-site
$13.50 - $15.25/hr
Description: This posting is for current students who are being considered for a Student Worker or Federal Work Study position on their campus. Please submit your profile including your contact ...
Position Description Consistent with and supportive of CTU's mission (to provide industry-relevant higher education to a diverse student population through innovative technology and experienced ...
Position Description Consistent with and supportive of CTU's mission (to provide industry-relevant higher education to a diverse student population through innovative technology and experienced ...
Doctoral Committee Chair - Behavioral Sciences - California Southern University (Terminal Degree ...
$170 - $180/day
Doctoral Committee Chair - Psychology (Clinical or Counseling) - California Southern University (AIU System) Overview California Southern University, part of the AIU System, is seeking a Doctoral ...
Doctoral Committee Chair - Behavioral Sciences - California Southern University (Terminal Degree ...
$170 - $180/day
Doctoral Committee Chair - Psychology (Clinical or Counseling) - California Southern University (AIU System) Overview California Southern University, part of the AIU System, is seeking a Doctoral ...
National Admissions Advisor - CTU Online
$19.50 - $26/hr
Navigate individuals to the path of reaching their academic aspirations. Welcome new students to a world where engaging educational possibilities are endless. Instill confidence and enthusiasm in ...
National Admissions Advisor - CTU Online
$19.50 - $26/hr
Navigate individuals to the path of reaching their academic aspirations. Welcome new students to a world where engaging educational possibilities are endless. Instill confidence and enthusiasm in ...
Responsible for providing quality instruction to students through well prepared classes, relevant assignments, fair and holistic assessment of learning, clear documentation of student progress, and ...
Responsible for providing quality instruction to students through well prepared classes, relevant assignments, fair and holistic assessment of learning, clear documentation of student progress, and ...
Research & Doctoral Studies - Adjunct Faculty - Trident University International (TERMINAL DEGREE...
Reporting to the Faculty Lead (or Program Director), the Part-Time Faculty member teaches and engages students within a particular discipline for which they are qualified. This position is critical ...
Research & Doctoral Studies - Adjunct Faculty - Trident University International (TERMINAL DEGREE...
Reporting to the Faculty Lead (or Program Director), the Part-Time Faculty member teaches and engages students within a particular discipline for which they are qualified. This position is critical ...
Research & Doctoral Studies - Adjunct Faculty - Trident University International (TERMINAL DEGREE...
Reporting to the Faculty Lead (or Program Director), the Part-Time Faculty member teaches and engages students within a particular discipline for which they are qualified. This position is critical ...
Research & Doctoral Studies - Adjunct Faculty - Trident University International (TERMINAL DEGREE...
Reporting to the Faculty Lead (or Program Director), the Part-Time Faculty member teaches and engages students within a particular discipline for which they are qualified. This position is critical ...
Engineering - Adjunct Faculty - CTU Online (Computer OR Electrical Engineering Terminal Degree Re...
Position Description Consistent with and supportive of CTU's mission (to provide industry-relevant higher education to a diverse student population through innovative technology and experienced ...
Engineering - Adjunct Faculty - CTU Online (Computer OR Electrical Engineering Terminal Degree Re...
Position Description Consistent with and supportive of CTU's mission (to provide industry-relevant higher education to a diverse student population through innovative technology and experienced ...
Responsible for providing quality instruction to students through well prepared classes, relevant assignments, fair and holistic assessment of learning, clear documentation of student progress, and ...
Responsible for providing quality instruction to students through well prepared classes, relevant assignments, fair and holistic assessment of learning, clear documentation of student progress, and ...
Position Description Consistent with and supportive of CTU's mission (to provide industry-relevant higher education to a diverse student population through innovative technology and experienced ...
Position Description Consistent with and supportive of CTU's mission (to provide industry-relevant higher education to a diverse student population through innovative technology and experienced ...
Consistent with and supportive of CTU's mission (to provide industry-relevant higher education to a diverse student population through innovative technology and experienced faculty, enabling the ...
Consistent with and supportive of CTU's mission (to provide industry-relevant higher education to a diverse student population through innovative technology and experienced faculty, enabling the ...
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$18.25 - $23/hr
Full-time
Posted 7 days ago
Job description
The Contact Systems Coordinator acts as the first point of contact for prospective students for PEC's online and ground campuses. The Contact Systems Coordinator will handle either inbound or outbound calls.
The Contact Systems Coordinator is held accountable to metric expectations specific to their platforms that include the following areas: Quality Assurance Scores on recorded calls, Connect to Transfer, Transfer to Appointment and Adherence to Schedule in addition to behavioral-based metrics and PEC standards.
Other Duties as assigned or Requested
Qualifications - External
Required Skills
Required Experience
Preferred
- The outbound coordinator is responsible for the use of multiple scripts, supporting various calling campaigns for both our online and ground campuses presented through our contact systems.
- The inbound coordinator will work in one of three separate groups each with a specific purpose. The online schools each have a dedicated group of coordinators that receive inbound calls from prospective students who have requested information, may have missed our initial outbound call, and are calling us back. The third inbound group receives calls from prospective students for both our online and ground campuses; these calls are generated from various advertising campaigns.
The Contact Systems Coordinator is held accountable to metric expectations specific to their platforms that include the following areas: Quality Assurance Scores on recorded calls, Connect to Transfer, Transfer to Appointment and Adherence to Schedule in addition to behavioral-based metrics and PEC standards.
- Logs into multiple systems in order to perform their job: Avaya, Interaction Center or Cisco, interactive scripting tool or My Call Center, IEX for schedule viewing and time reporting systems.
- Speaks with prospective students who have requested information about our schools.
- Screens inquiry through the use of our interactive scripting tool to determine if student meets the minimum qualifications to speak with an admissions advisor.
- Uses off-line reference materials "cube needs" that are posted as reminders for special projects and/or processes.
- Warm transfer's prospective student to a live admissions advisor skilled to assist prospective students based on their interest and background.
- Correctly dispositions inquiries as necessary to maintain accurate student records.
- Makes a dynamic impression, sparks interest, and demonstrates the value of speaking with our admissions department.
- Schedule flexibility, including ability to work evenings and weekends.
Other Duties as assigned or Requested
- May be asked to track call scenarios for marketing purposes.
- May be asked to participate in the trial of new scripts or processes.
- May be offered work hours, in addition to scheduled hours, in order to meet the needs of the business.
Qualifications - External
Required Skills
- Computer Skills (Office Suite) and the ability to maneuver throughout various computer programs.
- Decisive decision-making ability when assessing interest of prospective students.
- Excellent verbal communication skills.
- Positive attitude and team-player mentality.
- Ability to quickly implement coaching into practice.
- Ability to adapt to new processes, including those which involve technology.
Required Experience
- High School diploma or its equivalent required
Preferred
- Call Center experience preferred
- Customer Service experience preferred