The Contact Systems Coordinator acts as the first point of contact for prospective students for PEC's online and ground campuses. The Contact Systems Coordinator will handle either inbound or ...
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The Contact Systems Coordinator acts as the first point of contact for prospective students for PEC's online and ground campuses. The Contact Systems Coordinator will handle either inbound or ...
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National Admissions Advisor-CTU online (Higher Education)
OR · Remote
$20 - $24/hr
Company Description Perdoceo Education Corporation, has helped students fit a real-world education into their busy daily lives. With nearly 80 degree programs and concentrations in which students can ...
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National Admissions Advisor-CTU online (Higher Education)
OR · Remote
$20 - $24/hr
Company Description Perdoceo Education Corporation, has helped students fit a real-world education into their busy daily lives. With nearly 80 degree programs and concentrations in which students can ...
Be Seen First
National Admissions Advisor-CTU online (Higher Education)
OR · Remote
$20 - $24/hr
Company Description Perdoceo Education Corporation, has helped students fit a real-world education into their busy daily lives. With nearly 80 degree programs and concentrations in which students can ...
Quick apply
Be Seen First
National Admissions Advisor-CTU online (Higher Education)
OR · Remote
$20 - $24/hr
Company Description Perdoceo Education Corporation, has helped students fit a real-world education into their busy daily lives. With nearly 80 degree programs and concentrations in which students can ...
Corporate Engagement Account Manager The Corporate Engagement Account Manager will be the face of Colorado Technical University to the external corporate marketplace for CTU's Education Alliance ...
Corporate Engagement Account Manager The Corporate Engagement Account Manager will be the face of Colorado Technical University to the external corporate marketplace for CTU's Education Alliance ...
Position Description Consistent with and supportive of CTU's mission (to provide industry-relevant higher education to a diverse student population through innovative technology and experienced ...
Position Description Consistent with and supportive of CTU's mission (to provide industry-relevant higher education to a diverse student population through innovative technology and experienced ...
Senior National Admissions Advisor - AIU Online (Remote)
$19.50 - $26/hr
The Senior National Admissions Advisor, consults with prospective students with respect to their decision to attend college/university. The Senior National Admissions Advisor delivers a high level of ...
Senior National Admissions Advisor - AIU Online (Remote)
$19.50 - $26/hr
The Senior National Admissions Advisor, consults with prospective students with respect to their decision to attend college/university. The Senior National Admissions Advisor delivers a high level of ...
Position Description Consistent with and supportive of CTU's mission (to provide industry-relevant higher education to a diverse student population through innovative technology and experienced ...
Position Description Consistent with and supportive of CTU's mission (to provide industry-relevant higher education to a diverse student population through innovative technology and experienced ...
The Associate Director of Student Success is responsible for developing and managing a staff of student success coaches, managing student service initiatives that assist students to be successful.
The Associate Director of Student Success is responsible for developing and managing a staff of student success coaches, managing student service initiatives that assist students to be successful.
AIU Atlanta - Federal Work Study/Student Worker
Atlanta, GA · On-site
$13.50 - $15.25/hr
Description: This posting is for current students who are being considered for a Student Worker or Federal Work Study position on their campus. Please submit your profile including your contact ...
AIU Atlanta - Federal Work Study/Student Worker
Atlanta, GA · On-site
$13.50 - $15.25/hr
Description: This posting is for current students who are being considered for a Student Worker or Federal Work Study position on their campus. Please submit your profile including your contact ...
Position Description Consistent with and supportive of CTU's mission (to provide industry-relevant higher education to a diverse student population through innovative technology and experienced ...
Position Description Consistent with and supportive of CTU's mission (to provide industry-relevant higher education to a diverse student population through innovative technology and experienced ...
Doctoral Committee Chair - Behavioral Sciences - California Southern University (Terminal Degree in
$170 - $180/day
Doctoral Committee Chair - Psychology (Clinical or Counseling) - California Southern University (AIU System) Overview California Southern University, part of the AIU System, is seeking a Doctoral ...
Doctoral Committee Chair - Behavioral Sciences - California Southern University (Terminal Degree in
$170 - $180/day
Doctoral Committee Chair - Psychology (Clinical or Counseling) - California Southern University (AIU System) Overview California Southern University, part of the AIU System, is seeking a Doctoral ...
The Lead Faculty is a member of the faculty (with rank appropriate to the educational and professional background of the individual) who also holds an administrative appointment related to managing ...
The Lead Faculty is a member of the faculty (with rank appropriate to the educational and professional background of the individual) who also holds an administrative appointment related to managing ...
Marketing - Adjunct Faculty - AIU Atlanta (On Campus)(Terminal Degree Required)
Atlanta, GA · On-site
Responsible for providing quality instruction to students through well prepared classes, relevant assignments, fair and holistic assessment of learning, clear documentation of student progress, and ...
Marketing - Adjunct Faculty - AIU Atlanta (On Campus)(Terminal Degree Required)
Atlanta, GA · On-site
Responsible for providing quality instruction to students through well prepared classes, relevant assignments, fair and holistic assessment of learning, clear documentation of student progress, and ...
Consistent with and supportive of CTU's mission (to provide industry-relevant higher education to a diverse student population through innovative technology and experienced faculty, enabling the ...
Consistent with and supportive of CTU's mission (to provide industry-relevant higher education to a diverse student population through innovative technology and experienced faculty, enabling the ...
Consistent with and supportive of CTU's mission (to provide industry-relevant higher education to a diverse student population through innovative technology and experienced faculty, enabling the ...
Consistent with and supportive of CTU's mission (to provide industry-relevant higher education to a diverse student population through innovative technology and experienced faculty, enabling the ...
AIU Houston - Federal Work Study/Student Worker
Houston, TX · On-site
$13.50 - $15.25/hr
Description: This posting is for current students who are being considered for a Student Worker or Federal Work Study position on their campus. Please submit your profile including your contact ...
AIU Houston - Federal Work Study/Student Worker
Houston, TX · On-site
$13.50 - $15.25/hr
Description: This posting is for current students who are being considered for a Student Worker or Federal Work Study position on their campus. Please submit your profile including your contact ...
Help students navigate the financial aid process and reach their educational goals. Take students on a tour of their financial aid options. Guide them through the maze of rules, regulations and other ...
Help students navigate the financial aid process and reach their educational goals. Take students on a tour of their financial aid options. Guide them through the maze of rules, regulations and other ...
Responsible for providing quality instruction to students through well prepared classes, relevant assignments, fair and holistic assessment of learning, clear documentation of student progress, and ...
Responsible for providing quality instruction to students through well prepared classes, relevant assignments, fair and holistic assessment of learning, clear documentation of student progress, and ...
Consistent with and supportive of CTU's mission (to provide industry-relevant higher education to a diverse student population through innovative technology and experienced faculty, enabling the ...
Consistent with and supportive of CTU's mission (to provide industry-relevant higher education to a diverse student population through innovative technology and experienced faculty, enabling the ...
Consistent with and supportive of CTU's mission (to provide industry-relevant higher education to a diverse student population through innovative technology and experienced faculty, enabling the ...
Consistent with and supportive of CTU's mission (to provide industry-relevant higher education to a diverse student population through innovative technology and experienced faculty, enabling the ...
Perdoceo Jobs Information
$18.25 - $23/hr
Full-time
Re-posted 5 days ago
Job description
The Contact Systems Coordinator acts as the first point of contact for prospective students for PEC's online and ground campuses. The Contact Systems Coordinator will handle either inbound or outbound calls.
The Contact Systems Coordinator is held accountable to metric expectations specific to their platforms that include the following areas: Quality Assurance Scores on recorded calls, Connect to Transfer, Transfer to Appointment and Adherence to Schedule in addition to behavioral-based metrics and PEC standards.
Other Duties as assigned or Requested
Qualifications - External
Required Skills
Required Experience
Preferred
- The outbound coordinator is responsible for the use of multiple scripts, supporting various calling campaigns for both our online and ground campuses presented through our contact systems.
- The inbound coordinator will work in one of three separate groups each with a specific purpose. The online schools each have a dedicated group of coordinators that receive inbound calls from prospective students who have requested information, may have missed our initial outbound call, and are calling us back. The third inbound group receives calls from prospective students for both our online and ground campuses; these calls are generated from various advertising campaigns.
The Contact Systems Coordinator is held accountable to metric expectations specific to their platforms that include the following areas: Quality Assurance Scores on recorded calls, Connect to Transfer, Transfer to Appointment and Adherence to Schedule in addition to behavioral-based metrics and PEC standards.
- Logs into multiple systems in order to perform their job: Avaya, Interaction Center or Cisco, interactive scripting tool or My Call Center, IEX for schedule viewing and time reporting systems.
- Speaks with prospective students who have requested information about our schools.
- Screens inquiry through the use of our interactive scripting tool to determine if student meets the minimum qualifications to speak with an admissions advisor.
- Uses off-line reference materials "cube needs" that are posted as reminders for special projects and/or processes.
- Warm transfer's prospective student to a live admissions advisor skilled to assist prospective students based on their interest and background.
- Correctly dispositions inquiries as necessary to maintain accurate student records.
- Makes a dynamic impression, sparks interest, and demonstrates the value of speaking with our admissions department.
- Schedule flexibility, including ability to work evenings and weekends.
Other Duties as assigned or Requested
- May be asked to track call scenarios for marketing purposes.
- May be asked to participate in the trial of new scripts or processes.
- May be offered work hours, in addition to scheduled hours, in order to meet the needs of the business.
Qualifications - External
Required Skills
- Computer Skills (Office Suite) and the ability to maneuver throughout various computer programs.
- Decisive decision-making ability when assessing interest of prospective students.
- Excellent verbal communication skills.
- Positive attitude and team-player mentality.
- Ability to quickly implement coaching into practice.
- Ability to adapt to new processes, including those which involve technology.
Required Experience
- High School diploma or its equivalent required
Preferred
- Call Center experience preferred
- Customer Service experience preferred