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63 Palco Client Support Manager Jobs Hiring Near You

RXinsider LTD.

Manager, Client Support

Orlando, FL · On-site

$80 - $120/hr

Job Summary As a Manager of Client Support your focus will be on managing specific Client Support Team Leads and Subject Matter expert teams. You will be responsible for the success of your team ...

GoodLeap

Bilingual Client Support Manager

Plano, TX · On-site

$22/hr

The Bilingual Client Support Manager works with installers on our platform to ensure we're delivering the best customer experience possible. The CSM will leverage "Big Data" to identify areas of ...

New

Isaiah House Inc

Client Support

Louisville, KY · On-site

The Client Support position is important to Isaiah House because it helps maintain a safe ... Conflict management skills. * Working knowledge of substance use disorder treatment preferred.

Palco

PRODUCT MANAGER - REMOTE

Arlington, VA · On-site

PRODUCT MANAGER - REMOTE We're Palco. We provide the management, support, and systems behind self ... Be able to anticipate market and industry trends and client demands * Provide innovative new ...

New

Palco

PRODUCT MANAGER - REMOTE

Charles Town, WV · On-site

PRODUCT MANAGER - REMOTE We're Palco. We provide the management, support, and systems behind self ... Be able to anticipate market and industry trends and client demands * Provide innovative new ...

New

Palco

PRODUCT MANAGER - REMOTE

Columbia, SC · On-site

PRODUCT MANAGER - REMOTE We're Palco. We provide the management, support, and systems behind self ... Be able to anticipate market and industry trends and client demands * Provide innovative new ...

New

Isaiah House

Client Support

Louisville, KY · On-site

The Client Support position is important to Isaiah House because it helps maintain a safe ... Conflict management skills. * Working knowledge of substance use disorder treatment preferred.

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What makes Palco an attractive place to work?

Palco is a well-established company in the industry, known for its commitment to innovation and customer satisfaction. The workplace at Palco is characterized by a collaborative environment, where employees can engage in creative problem-solving and work closely with their colleagues to drive project success. Joining Palco offers opportunities for professional growth and development, with a focus on empowering employees to take on new challenges and make meaningful contributions to the company's mission.

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Infographic showing various Client Support Manager job openings at Palco in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 96% Physical, and 4% Remote job distribution.

Manager, Client Support

God's Love We Deliver

Manhattan, NY • On-site

$70 - $75/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Key responsibilities

  • Oversee agency responsiveness by ensuring client requests are processed promptly, efficiently, and accurately.

  • Supervise and support client support staff and volunteers, including hiring, training, performance evaluation, and morale cultivation.

  • Provide high-quality customer support via phone and email, resolving inquiries in a time-sensitive environment.

Job description

Manager, Client Support

The Program Services Department coordinates client engagement and support for God’s Love We Deliver. As the Manager of Client Support, you will lead the team that serves as the first point of contact for new and existing clients. Your role will focus on intake, recertification, inquiry resolution, and continuous improvement of client experience through timely, efficient, and compassionate service.

Key Responsibilities and Duties
  • Oversee agency responsiveness, ensuring client requests are processed promptly, efficiently, and accurately.
  • Supervise and support client support staff and volunteers, including hiring, training, performance evaluation, and morale cultivation.
  • Provide high-quality customer support via phone and email, resolving inquiries in a time-sensitive environment.
  • Coordinate client recertification activities and communications to clients and providers.
  • Communicate service updates or agency closures to clients via selected platforms.
  • Manage call center vendor engagement and usage of technology to handle high call volume.
  • Maintain detailed data entry, meet daily onboarding quotas, and keep ongoing client records.
  • Address client inquiries about services, scheduling, and changes, and handle escalated issues.
  • Adhere to guidelines, laws, and regulations governing client data and service delivery.
  • Set performance and quality assurance standards, monitor results, and implement improvements.
  • Facilitate learning opportunities for team members to enhance client service and technical skills.
  • Analyze client-related trends and apply findings to service improvement.
  • Maintain administrative systems for staff, interns, and volunteers.
  • Maintain a client-centered approach and demonstrate empathy toward clients and staff.
Skills and Qualifications
  • 3+ years of progressively responsible experience managing programmatic activities in a nonprofit or for-profit setting.
  • Minimum 3 years managing or supervising staff.
  • Degree preference: Bachelor’s (Graduate degree or advanced designation strongly preferred).
  • Strong understanding of project/program management techniques and methods.
  • Experience developing performance evaluation techniques and KPI metrics.
  • Analytical mindset with problem-solving, data analysis, reporting, and budgeting skills.
  • Working knowledge of Microsoft Office and program management software.
  • Business acumen, strategic thinking, and excellent organizational and leadership skills.
  • Capacity to manage multiple deadlines, projects, and relationships.
  • Discretion with sensitive and confidential information.
  • Excellent oral and written communication skills.
Benefits
  • Excellent Health, Dental, and Vision insurance at low cost to employees.
  • Option to enroll in pre-tax Commuter Transit, Flexible Spending Account, and Health Savings Account.
  • 403(b) retirement savings plan with up to 2% match per pay period.
  • Paid Time Off: 15 days annual paid vacation (first year, increasing with service), 12 days paid sick time, 10 paid holidays.
  • Full-time exempt position with annual pay range $70,000–75,000.
  • Hybrid position with one remote day per week.
  • Monday through Friday schedule.
  • Inclusive work environment celebrating diversity, equity, and accessibility.
  • Collaborative and supportive team with staff lunches, happy hours, annual retreat, and holiday party.

All applicants must be authorized to work for any employer in the United States. God’s Love is unable to sponsor or take over sponsorship of an employment visa at this time.

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