PENDING CONTRACT AWARD Mission Objectives - PAE Fires requires innovative, state-of-the-art ... the Network, Systems, and Development teams to fix problems permanently rather than treating ...
67 Pae Networking Jobs Hiring Near You
PENDING CONTRACT AWARD Mission Objectives - PAE Fires requires innovative, state-of-the-art ... the Network, Systems, and Development teams to fix problems permanently rather than treating ...
Primary Functions - LAN/WAN Engineering (PWS 1.16.2.4, 1.16.2.5, 1.16.2.7): Resolves LAN/WAN/communication network interconnectivity issues, maintains state-of-the-art technology knowledge, and ...
Quick apply
Primary Functions - LAN/WAN Engineering (PWS 1.16.2.4, 1.16.2.5, 1.16.2.7): Resolves LAN/WAN/communication network interconnectivity issues, maintains state-of-the-art technology knowledge, and ...
NET applications, SBM, SharePoint, and components of the PAE Digital Enterprise; support licenses, user accounts, patching, and availability. Coordinate closely with infrastructure, database, network ...
NET applications, SBM, SharePoint, and components of the PAE Digital Enterprise; support licenses, user accounts, patching, and availability. Coordinate closely with infrastructure, database, network ...
PENDING CONTRACT AWARD Mission Objectives - PAE Fires requires innovative, state-of-the-art ... the Network, Systems, and Development teams to fix problems permanently rather than treating ...
PENDING CONTRACT AWARD Mission Objectives - PAE Fires requires innovative, state-of-the-art ... the Network, Systems, and Development teams to fix problems permanently rather than treating ...
Development Lead
Huntsville, AL · On-site
$100 - $125/hr
... PAE Digital Enterprise; support licenses, user accounts, patching, and availability. * Coordinate closely with infrastructure, database, network, cybersecurity, and customer stakeholders to plan ...
Development Lead
Huntsville, AL · On-site
$100 - $125/hr
... PAE Digital Enterprise; support licenses, user accounts, patching, and availability. * Coordinate closely with infrastructure, database, network, cybersecurity, and customer stakeholders to plan ...
Primary Functions - LAN/WAN Engineering (PWS 1.16.2.4, 1.16.2.5, 1.16.2.7): Resolves LAN/WAN/communication network interconnectivity issues, maintains state-of-the-art technology knowledge, and ...
Primary Functions - LAN/WAN Engineering (PWS 1.16.2.4, 1.16.2.5, 1.16.2.7): Resolves LAN/WAN/communication network interconnectivity issues, maintains state-of-the-art technology knowledge, and ...
Primary Functions - LAN/WAN Engineering (PWS 1.16.2.4, 1.16.2.5, 1.16.2.7): Resolves LAN/WAN/communication network interconnectivity issues, maintains state-of-the-art technology knowledge, and ...
Primary Functions - LAN/WAN Engineering (PWS 1.16.2.4, 1.16.2.5, 1.16.2.7): Resolves LAN/WAN/communication network interconnectivity issues, maintains state-of-the-art technology knowledge, and ...
Development Lead
Huntsville, AL · On-site
... PAE Digital Enterprise; support licenses, user accounts, patching, and availability. • Coordinate closely with infrastructure, database, network, cybersecurity, and customer stakeholders to plan ...
Development Lead
Huntsville, AL · On-site
... PAE Digital Enterprise; support licenses, user accounts, patching, and availability. • Coordinate closely with infrastructure, database, network, cybersecurity, and customer stakeholders to plan ...
PENDING CONTRACT AWARD Mission Objectives - PAE Fires requires innovative, state-of-the-art ... the Network, Systems, and Development teams to fix problems permanently rather than treating ...
Quick apply
PENDING CONTRACT AWARD Mission Objectives - PAE Fires requires innovative, state-of-the-art ... the Network, Systems, and Development teams to fix problems permanently rather than treating ...
... PAE Digital Enterprise; support licenses, user accounts, patching, and availability. • Coordinate closely with infrastructure, database, network, cybersecurity, and customer stakeholders to plan ...
... PAE Digital Enterprise; support licenses, user accounts, patching, and availability. • Coordinate closely with infrastructure, database, network, cybersecurity, and customer stakeholders to plan ...
Development Lead
Huntsville, AL · On-site
$100 - $125/hr
... PAE Digital Enterprise; support licenses, user accounts, patching, and availability. * Coordinate closely with infrastructure, database, network, cybersecurity, and customer stakeholders to plan ...
Development Lead
Huntsville, AL · On-site
$100 - $125/hr
... PAE Digital Enterprise; support licenses, user accounts, patching, and availability. * Coordinate closely with infrastructure, database, network, cybersecurity, and customer stakeholders to plan ...
... DAF PAE C3BM) in the Joint Fires Network division. In this role, you won't just be sustaining legacy systems; your mission is to deliver an integrated DAF Battle Network-the critical systems-of ...
... DAF PAE C3BM) in the Joint Fires Network division. In this role, you won't just be sustaining legacy systems; your mission is to deliver an integrated DAF Battle Network-the critical systems-of ...
Network Engineer
Indian Springs, NV · Hybrid
Stay current with emerging networking technologies, threats, and best practices pertinent to classified and secure network engineering. Minimum Requirements: * Active Top Secret Clearance with SCI ...
Network Engineer
Indian Springs, NV · Hybrid
Stay current with emerging networking technologies, threats, and best practices pertinent to classified and secure network engineering. Minimum Requirements: * Active Top Secret Clearance with SCI ...
NETWORK ENGINEER 2
Waimea, HI · On-site
$110K/yr
Must be able to lift, carry, install and remove networking systems and peripherals. * Must be able to work in sub-floor areas and crawl space in performing maintenance inspections, installation and ...
NETWORK ENGINEER 2
Waimea, HI · On-site
$110K/yr
Must be able to lift, carry, install and remove networking systems and peripherals. * Must be able to work in sub-floor areas and crawl space in performing maintenance inspections, installation and ...
... quality programs and network engagement. This position is key in establishing productive ... Day to day oversight of provider payment solutions and provider account executive (PAE) activities.
... quality programs and network engagement. This position is key in establishing productive ... Day to day oversight of provider payment solutions and provider account executive (PAE) activities.
Director of U.S. Government Business Development
$150K - $230K/yr
For over 25 years, our team has been at the forefront of mesh networking, partnering with leading ... PAE Aviation, PAE Soldier, NAVAIR PMA-263, PEO Unmanned and Small Combatants (USC), AFSOC, and ...
Director of U.S. Government Business Development
$150K - $230K/yr
For over 25 years, our team has been at the forefront of mesh networking, partnering with leading ... PAE Aviation, PAE Soldier, NAVAIR PMA-263, PEO Unmanned and Small Combatants (USC), AFSOC, and ...
C2 Integration & Operations Engineer -- Senior
Washington, DC · On-site
$150 - $200/hr
... PAE Services, PAE Cyber, PAE Transport, and DISA J‑9, and horizontal data exchange with ... DoDAF‑compliant architectural diagrams, network comms diagrams, integration design and solution ...
C2 Integration & Operations Engineer -- Senior
Washington, DC · On-site
$150 - $200/hr
... PAE Services, PAE Cyber, PAE Transport, and DISA J‑9, and horizontal data exchange with ... DoDAF‑compliant architectural diagrams, network comms diagrams, integration design and solution ...
Senior Network Engineer
Fort George G Meade, MD · On-site
$115K - $158K/yr
Amentum is seeking a Senior Network Engineer to join our team of passionate individuals in Ft. Meade, MD . In this role you will support challenging, mission-critical projects that make a direct ...
Senior Network Engineer
Fort George G Meade, MD · On-site
$115K - $158K/yr
Amentum is seeking a Senior Network Engineer to join our team of passionate individuals in Ft. Meade, MD . In this role you will support challenging, mission-critical projects that make a direct ...
C2 Integration & Operations Engineer
Washington, DC · On-site
$117K - $158K/yr
... PAE Cyber, PAE Transport, and DISA J-9, and horizontal data exchange with third-party systems ... DoDAF-compliant architectural diagrams, network comms diagrams, integration design and solution ...
C2 Integration & Operations Engineer
Washington, DC · On-site
$117K - $158K/yr
... PAE Cyber, PAE Transport, and DISA J-9, and horizontal data exchange with third-party systems ... DoDAF-compliant architectural diagrams, network comms diagrams, integration design and solution ...
Senior Network Engineer
Fort George G Meade, MD · On-site
$115K - $158K/yr
Amentum is seeking a Senior Network Engineer to join our team of passionate individuals in Ft. Meade, MD . In this role you will support challenging, mission-critical projects that make a direct ...
Senior Network Engineer
Fort George G Meade, MD · On-site
$115K - $158K/yr
Amentum is seeking a Senior Network Engineer to join our team of passionate individuals in Ft. Meade, MD . In this role you will support challenging, mission-critical projects that make a direct ...
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Lead Senior Service Desk Engineer - PAE Fires IT Support Services
Huntsville, AL • On-site
Technology, Automation, and Management, Inc. •
Public Administration • 51 - 200 employees51 - 200 employees
Full-time
Re-posted 18 days ago
Job description
PENDING CONTRACT AWARD Mission Objectives - PAE Fires requires innovative, state-of-the-art solutions to address inquiries and support needs from approximately 3,500 customers. The Lead Senior Service Desk Engineer manages all end-user support operations, ensuring timely, effective, and customer-focused responses while maintaining SLA compliance and generating performance metrics for continuous improvement. Position Responsibility Summary: Be the face of IT to approximately 3,500 users; set the tone for how every interaction is handled; personally model the professionalism, patience, and technical competence you expect from your team Reduce user downtime as the primary operational goal; measure success not by tickets closed, but by how quickly people get back to their mission work Leverage ServiceNow as the central platform for incident management, request fulfillment, and service catalog operations; configure and optimize workflows, assignment rules, and escalation paths to maximize efficiency and minimize manual routing Build and maintain ServiceNow Performance Analytics dashboards that provide real-time and historical visibility into ticket volumes, resolution times, SLA compliance, backlog aging, and customer satisfaction trends; use these dashboards to brief leadership and drive data-informed operational decisions Analyze support trends and recurring issues to identify systemic root causes; then partner with the Network, Systems, and Development teams to fix problems permanently rather than treating symptoms repeatedly Build a team culture where first-contact resolution is the standard, not the exception; invest in technician training and knowledge base development so issues are resolved at the lowest possible tier Design and optimize service desk workflows within ServiceNow; ensure tickets are categorized correctly, routed efficiently, and escalated promptly when they exceed a technician's capability or time threshold Manage after-hours and executive support coverage with the reliability that senior leaders expect; these users cannot wait until morning, and their issues often have outsized mission impact Own the end-user experience for hardware and software deployments; coordinate with the Systems team on imaging standards, with the Network team on connectivity, and with Cybersecurity on endpoint security to deliver a seamless experience Use ServiceNow reporting and performance data (call volumes, resolution times, satisfaction feedback, trend analysis) to continuously improve operations; present findings to leadership with specific recommendations, not just raw numbers Develop contingency plans for surge periods (software rollouts, system migrations, new user onboarding waves) that maintain service quality even when demand spikes Train users proactively on self-service tools and common tasks; reduce ticket volume by empowering the workforce, not by making it harder to ask for help Primary Function (PWS 1.16.6, 1.16.6.5): Leads system support operations, enforces SLA adherence, manages the Service Desk team, and generates performance metrics and trend analysis reporting
Serves as the escalation authority and quality standards enforcer to sustain the high volume of support (approx. 4,000 tickets/month) across 3,500 users, including 24/7 operational support requirements.Cross-Functional Asset & Configuration Management (PWS 1.16.10, 1.16.5):** Cross-trained in Asset Management and Configuration Management to ensure equipment deployments tracked through the Service Desk inherently align with ASTS/DPAS records and CM baselines. Verifies asset availability against the property book and confirms replacement devices match the approved CM baseline prior to deployment, reducing provisioning lead times and ensuring end-to-end accountability.
About Technology, Automation & Management, In
Sourced by ZipRecruiter
Industry
Public administration
Company size
51 - 200 Employees
Headquarters location
Fairfax, VA, US
Year founded
1985