Job Summary:
NuAxis Innovations is a federal IT company dedicated to enhancing customer experience in government solutions. They are currently seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced environment, focusing on mission-critical operations.
Responsibilities:
โข Deliver Tier 1 support for desktops, laptops, and peripherals
โข Troubleshoot hardware/software issues and coordinate repairs
โข Support network connectivity, VPN, and remote access tools
โข Perform system imaging and OS deployment (Windows 10/11)
โข Manage incidents through ticketing systems
โข Support antivirus/security protocols and endpoint protection
โข Provide user training and guidance
Qualifications:
Required:
โข 1โ3 years of technical support experience
โข CompTIA A+ or equivalent
โข Knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
Preferred:
โข Experience supporting government clients
โข Knowledge of endpoint security tools
Company:
NuAxis Innovations is a provider of professional services and IT solutions for federal government and commercial enterprises. Founded in 2002, the company is headquartered in Vienna, USA, with a team of 201-500 employees. The company is currently Growth Stage.