NR Consulting is seeking a Customer Service Diagnostic Content Developer/Author to join their team in Woodridge, IL. The role involves developing technical service content related to automotive ...

73 Nr Consulting Jobs Hiring Near You
NR Consulting is seeking a Customer Service Diagnostic Content Developer/Author to join their team in Woodridge, IL. The role involves developing technical service content related to automotive ...
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Full-time
Re-posted 12 days ago
Job description
NR Consulting is seeking a Customer Service Diagnostic Content Developer/Author to join their team in Woodridge, IL. The role involves developing technical service content related to automotive diagnostics and requires a strong background in vehicle functionalities and fault code analysis.
Responsibilities:
• Can understand functionality of features evolved in vehicle to diagnose possible causes of DTC
• Good Knowledge of Fault code analysis, Arbortext with automobile background experience, In Arbortext, experience working with DITA and XML, Knowledge of CAN communication over OBD
• Experienced in Diagnostics troubleshooting/Technical Writer with more than 2 years of experience
• Independently gather information from technical and non-technical Subject Matter Experts to organize, develop, and write technical service content
• Hands-on experience with developing customer service fault code diagnostics documentation
• Knowledge of DITA XML authoring using Arbortext and graphics tool such as Adobe Illustrator
• Understanding of structured authoring (DITA)
• Hands on experience in vehicle electrical/electronic diagnostics
• Knowledge of diagnostics tools used in automobile for vehicle diagnosis
• Experience with service tools and its specifications used for vehicle servicing
• Knowledge of XML and DITA XML authoring using Arbortext
• Can understand vehicle electrical architecture, fault codes finding & developing trouble shooting to resolve fault codes
• Knowledge of CAN communication over OBD
• Familiar with electric vehicle fault code diagnostics and aware of necessary precaution to take care of while handling high/low voltage connections
• Good understanding of Agile environment & alignment to Agile writing principles
• Excellent verbal and written communication skills
• Can understand functionality of features evolved in vehicle to diagnose possible causes of DTC generated & to write appropriate step by step procedure to diagnose those DTC's
• Knowledge of writing programming procedures to program module parameters using any programming software tool
• Good Knowledge of Fault code analysis
• Excellent analytical and problem-solving skills
• Ability to communicate effectively across multiple levels of management
• Knowledge of automotive system theory, in any or all the following areas:
• Electronic and electrical fundamentals
• Fault code diagnostics
• Modern automotive systems
Qualifications:
Required:
• Can understand functionality of features evolved in vehicle to diagnose possible causes of DTC
• Good Knowledge of Fault code analysis, Arbortext with automobile background experience, In Arbortext, experience working with DITA and XML, Knowledge of CAN communication over OBD
• Experienced in Diagnostics troubleshooting/Technical Writer with more than 2 years of experience
• Independently gather information from technical and non-technical Subject Matter Experts to organize, develop, and write technical service content
• Hands-on experience with developing customer service fault code diagnostics documentation
• Knowledge of DITA XML authoring using Arbortext and graphics tool such as Adobe Illustrator
• Understanding of structured authoring (DITA)
• Hands on experience in vehicle electrical/electronic diagnostics
• Knowledge of diagnostics tools used in automobile for vehicle diagnosis
• Experience with service tools and its specifications used for vehicle servicing
• Knowledge of XML and DITA XML authoring using Arbortext
• Can understand vehicle electrical architecture, fault codes finding & developing trouble shooting to resolve fault codes
• Knowledge of CAN communication over OBD
• Familiar with electric vehicle fault code diagnostics and aware of necessary precaution to take care of while handling high/low voltage connections
• Good understanding of Agile environment & alignment to Agile writing principles
• Excellent verbal and written communication skills
• Can understand functionality of features evolved in vehicle to diagnose possible causes of DTC generated & to write appropriate step by step procedure to diagnose those DTC's
• Knowledge of writing programming procedures to program module parameters using any programming software tool
• The candidate must have bachelor's degree from engineering
• Good Knowledge of Fault code analysis
• Excellent analytical and problem-solving skills
• Ability to communicate effectively across multiple levels of management
• Knowledge of automotive system theory, in any or all the following areas: Electronic and electrical fundamentals, Fault code diagnostics, Modern automotive systems
Company:
NR Consulting is an information technology consulting firm that offers contingent hiring, direct hires, and managed IT services. Founded in 2017, the company is headquartered in Boulder, USA, with a team of 1001-5000 employees. The company is currently Late Stage.