At Netrio, our people are at the heart of everything we do. Guided by our core values-Empathy, Partnership, Integrity, Accountability, and Innovation-we foster a culture where collaboration and trust ...
60 Netrio Jobs Hiring Near You
At Netrio, our people are at the heart of everything we do. Guided by our core values-Empathy, Partnership, Integrity, Accountability, and Innovation-we foster a culture where collaboration and trust ...
End User Engineer
Mckinney, TX · On-site
About Netrio Netrio is a leading MSP in North America, specializing in IT solutions for mid-market to enterprise customers. We serve over 1,000 clients across industries with services including ...
End User Engineer
Mckinney, TX · On-site
About Netrio Netrio is a leading MSP in North America, specializing in IT solutions for mid-market to enterprise customers. We serve over 1,000 clients across industries with services including ...
Customer Success Manager
Mckinney, TX · On-site
At Netrio, our people are at the heart of everything we do. Guided by our core values-Empathy, Partnership, Integrity, Accountability, and Innovation-we foster a culture where collaboration and trust ...
Customer Success Manager
Mckinney, TX · On-site
At Netrio, our people are at the heart of everything we do. Guided by our core values-Empathy, Partnership, Integrity, Accountability, and Innovation-we foster a culture where collaboration and trust ...
Service Desk Analyst 1 - Overnight
$19 - $26/hr
About the role The Service Desk Analyst will model the Netrio mission, vision, and values each day, functioning as a guide for daily accountabilities and responsibilities. This role is accountable ...
Service Desk Analyst 1 - Overnight
$19 - $26/hr
About the role The Service Desk Analyst will model the Netrio mission, vision, and values each day, functioning as a guide for daily accountabilities and responsibilities. This role is accountable ...
Service Desk Analyst 2
Golden Valley, MN · Hybrid
$65K - $75K/yr
JOB SUMMARY The Service Desk Analyst 2 will model the Netrio mission, vision, and values each day, functioning as a guide for daily accountabilities and responsibilities. This role is accountable for ...
Service Desk Analyst 2
Golden Valley, MN · Hybrid
$65K - $75K/yr
JOB SUMMARY The Service Desk Analyst 2 will model the Netrio mission, vision, and values each day, functioning as a guide for daily accountabilities and responsibilities. This role is accountable for ...
Service Desk Analyst 1 - Overnight
Mckinney, TX · On-site
$19 - $26/hr
About the role The Service Desk Analyst will model the Netrio mission, vision, and values each day, functioning as a guide for daily accountabilities and responsibilities. This role is accountable ...
Service Desk Analyst 1 - Overnight
Mckinney, TX · On-site
$19 - $26/hr
About the role The Service Desk Analyst will model the Netrio mission, vision, and values each day, functioning as a guide for daily accountabilities and responsibilities. This role is accountable ...
Service Desk Analyst 1
Mckinney, TX · Hybrid
$48K - $55K/yr
JOB SUMMARY The Service Desk Analyst 1 role will model the Netrio mission, vision, and values each day, functioning as a guide for daily accountabilities and responsibilities. This role is ...
Service Desk Analyst 1
Mckinney, TX · Hybrid
$48K - $55K/yr
JOB SUMMARY The Service Desk Analyst 1 role will model the Netrio mission, vision, and values each day, functioning as a guide for daily accountabilities and responsibilities. This role is ...
Network Engineer
Mckinney, TX · Hybrid
$75K - $85K/yr
Position Summary The Network Engineer will play a key role within the Netrio Engineering team, serving as a technical expert for the design, implementation, and support of advanced network solutions.
Network Engineer
Mckinney, TX · Hybrid
$75K - $85K/yr
Position Summary The Network Engineer will play a key role within the Netrio Engineering team, serving as a technical expert for the design, implementation, and support of advanced network solutions.
Jr. Customer Success Manager
$95K - $115K/yr
Your concise, relevant, and clear communication across Netrio (formerly Agio) teams including Cybersecurity, XDR and Managed Services ensure continuity of services, an improved customer experience ...
Jr. Customer Success Manager
$95K - $115K/yr
Your concise, relevant, and clear communication across Netrio (formerly Agio) teams including Cybersecurity, XDR and Managed Services ensure continuity of services, an improved customer experience ...
Service Desk Analyst 2
Golden Valley, MN · On-site
$21.25 - $29/hr
JOB SUMMARY The Service Desk Analyst 2 will model the Netrio mission, vision, and values each day, functioning as a guide for daily accountabilities and responsibilities. This role is accountable for ...
Service Desk Analyst 2
Golden Valley, MN · On-site
$21.25 - $29/hr
JOB SUMMARY The Service Desk Analyst 2 will model the Netrio mission, vision, and values each day, functioning as a guide for daily accountabilities and responsibilities. This role is accountable for ...
Service Desk Analyst 1
Mckinney, TX · Hybrid
$48K - $55K/yr
JOB SUMMARY The Service Desk Analyst 1 role will model the Netrio mission, vision, and values each day, functioning as a guide for daily accountabilities and responsibilities. This role is ...
Service Desk Analyst 1
Mckinney, TX · Hybrid
$48K - $55K/yr
JOB SUMMARY The Service Desk Analyst 1 role will model the Netrio mission, vision, and values each day, functioning as a guide for daily accountabilities and responsibilities. This role is ...
Service Desk Analyst L2
$19 - $26/hr
Netrio is a hybrid managed IT and cybersecurity provider servicing the financial services, health care and payments industries. The company has extensive experience supporting the alternative ...
Service Desk Analyst L2
$19 - $26/hr
Netrio is a hybrid managed IT and cybersecurity provider servicing the financial services, health care and payments industries. The company has extensive experience supporting the alternative ...
Software Developer
Buffalo, NY · On-site
Netrio is a leading MSP in North America, specializing in IT solutions for small- to mid-market enterprises. We are seeking a Software Developer to join a collaborative development team, contributing ...
Software Developer
Buffalo, NY · On-site
Netrio is a leading MSP in North America, specializing in IT solutions for small- to mid-market enterprises. We are seeking a Software Developer to join a collaborative development team, contributing ...
Software Developer
Buffalo, NY · On-site
Netrio is a leading MSP in North America, specializing in IT solutions for small- to mid-market enterprises. They are seeking a Software Developer to join a collaborative development team ...
Software Developer
Buffalo, NY · On-site
Netrio is a leading MSP in North America, specializing in IT solutions for small- to mid-market enterprises. They are seeking a Software Developer to join a collaborative development team ...
Senior Payroll Technician
Golden Valley, MN · On-site
$70K - $80K/yr
Netrio is looking for a Payroll & Payables Specialist to join our Finance & Accounting team in our Golden Valley, MN office. This role is ideal for someone who enjoys owning payroll operations ...
Senior Payroll Technician
Golden Valley, MN · On-site
$70K - $80K/yr
Netrio is looking for a Payroll & Payables Specialist to join our Finance & Accounting team in our Golden Valley, MN office. This role is ideal for someone who enjoys owning payroll operations ...
Position Summary The Program Manager is a senior leadership role within Netrio's AI Advisory and Transformation Services Practice. This individual is responsible for the end-to-end management of the ...
Position Summary The Program Manager is a senior leadership role within Netrio's AI Advisory and Transformation Services Practice. This individual is responsible for the end-to-end management of the ...
Engineer
Buffalo, NY · On-site
$80K - $100K/yr
SUMMARY OF POSITION The Managed Services Engineer plays a pivotal role in Netrio's Managed Services team, serving as a senior technical expert and escalation point for complex client issues across ...
Engineer
Buffalo, NY · On-site
$80K - $100K/yr
SUMMARY OF POSITION The Managed Services Engineer plays a pivotal role in Netrio's Managed Services team, serving as a senior technical expert and escalation point for complex client issues across ...
Tier 3 - Network Engineering Support - McKinney, TX
Mckinney, TX · On-site
$70K - $100K/yr
About Netrio Netrio, a globally diverse and US-basedManaged Service Provider, is committed to delivering world-classtechnology support services. Our focus is on empowering ourclients to excel in ...
Tier 3 - Network Engineering Support - McKinney, TX
Mckinney, TX · On-site
$70K - $100K/yr
About Netrio Netrio, a globally diverse and US-basedManaged Service Provider, is committed to delivering world-classtechnology support services. Our focus is on empowering ourclients to excel in ...
Engineer
Buffalo, NY · On-site
Netrio is a full-service IT managed service provider dedicated to helping mid-market and enterprise organizations modernize, secure, and scale their technology environments. The Managed Services ...
Engineer
Buffalo, NY · On-site
Netrio is a full-service IT managed service provider dedicated to helping mid-market and enterprise organizations modernize, secure, and scale their technology environments. The Managed Services ...
Netrio is a leading MSP in North America, specializing in IT solutions for small- to mid-market enterprises. We serve over 1,000 clients across industries with services including managed IT, cyberse ...
Netrio is a leading MSP in North America, specializing in IT solutions for small- to mid-market enterprises. We serve over 1,000 clients across industries with services including managed IT, cyberse ...
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Job description
At Netrio, our people are at the heart of everything we do. Guided by our core values-Empathy, Partnership, Integrity, Accountability, and Innovation-we foster a culture where collaboration and trust drive real impact. We believe in listening first, delivering on our promises, and pushing the boundaries of what's possible with technology. If you're passionate about making a difference and want to be part of a team that grows together and leads with purpose, we invite you to explore our open opportunities and join us on our mission.
SUMMARY OF POSITION
Through team leadership and outstanding communication regarding what matters to our customers, this role will inspire Customer Success across all of Netrio. The Customer Success Manager directly contributes to client improvement, resulting in higher client retention and team/company growth.
Your concise, relevant, and clear communication across Netrio teams including Cybersecurity and Managed Services ensure continuity of services, an improved customer experience, and a coordination of data driven metrics. Consistent action plan execution and fearless communications increase client loyalty, set the entire team up for success, and allow business leaders to focus on the strategy and vision of the team. The Customer Success Manager will be empowered to challenge the status quo, acting as both a team player and as someone who can work independently.
RESPONSIBILITIES
Data
- Provide reporting on current and past results, renewals, upsell forecasts, and client technology
- Track leading indicators of customer health, churn, customer adoption, renewals, and upsell opportunities.
- Provide actionable, fact-based research and insight that align with objections, goals, and business decisions
- Determine the timing and content of appropriate touch points for CSMs throughout the customer journey to drive optimal adoption and retention.
- Detect early signals of at-risk renewals, design actions to address them, and provide paths to escalations when needed.
- Identify areas for upsell and cross-selling opportunities
- Ensure clear and consistent communication channels are established between Managed IT, Cyber teams.
- Coordinate cross functional processes that help meet renewal and upsell targets which include processes for CSMs to:
- Relay customer feedback
- Align with support team on resolution of major cases
- Provide feedback to Marketing on the readiness of our customers
- Help the Professional Services team overcome delays in implementation.
- Manage expectations and be able to say "no".
- Monitor multiple projects and report status to team, stakeholders, customers, and leadership team.
- Manage tradeoffs and be able to advise on the impact of changes in features, schedules and scope and how that impacts cost, delivery, and project objectives. Invoke change orders as needed.
- Perform risk management to minimize project risks.
- Create and maintain comprehensive process documentation.
- Exceptional creative and critical thinking capabilities
- Ability to manage influence through persuasion, negotiation, and consensus building
- Strong empathy for customers paired with a passion for driving growth
- Deep understanding of value drivers in recurring revenue business models
- Analytical and data-driven mindset
- Demonstrated desire for continuous self-improvement and learning
- Excellent communication and presentation skills
- Expert knowledge across Netrio's service offerings
- 3 to 5 years previous experience in a Customer Success or sales role
- Demonstrated knowledge of Managed Service Provider roles and themes
- Demonstrated technology experience/familiarity with:
- Microsoft solutions including: Azure, M365, Intune, ASR, Teams, and SharePoint
- Server technology including: Windows, Linux
- Networking technology including: Cisco, PaloAlto
The pay range for this role is:
60,000 - 90,000 USD per year (McKinney)
Netrio is a leading MSP in North America, specializing in IT solutions for mid-market to enterprise customers. We serve over 1,000 clients across industries with services including managed IT, cybersecurity, cloud, connectivity, voice, and custom application development.
About Netrio
Sourced by ZipRecruiter
Industry
It services
Company size
11 - 50 Employees
Headquarters location
McKinney, TX, US
Year founded
2003