Netrio
Netrio

16 Netrio Desktop Support Jobs Hiring Near You

... with desktop support; comfortable handling escalations for advanced desktop issues. • ... About Netrio Netrio is a leading MSP in North America, specializing in IT solutions for mid-market ...

Netrio is a leading MSP in North America, specializing in IT solutions for small- to mid-market ... NET for desktop and web environments. • Build and support relational database solutions, with ...

Netrio is a leading MSP in North America, specializing in IT solutions for small- to mid-market ... NET for desktop and web environments. • Build and support relational database solutions, with ...

Service Desk Analyst 1

Mckinney, TX · On-site

$19 - $26/hr

... in IT Support including knowledge of networking basics, Windows desktop environments, Windows OS ... About Netrio Netrio is a leading MSP in North America, specializing in IT solutions for mid-market ...

... in IT Support including knowledge of networking basics, Windows desktop environments, Windows OS ... About Netrio Netrio is a leading MSP in North America, specializing in IT solutions for mid-market ...

Software Development Intern

Buffalo, NY · On-site

$18.75 - $24.50/hr

NET for desktop or web * Experience with database development Key Responsibilities: * Support ... Student is required to have car/transportation to work at our office Netrio is a leading MSP in ...

Service Desk Analyst 1 - Overnight

Mckinney, TX · On-site

$19 - $26/hr

... in IT Support including knowledge of networking basics, Windows desktop environments, Windows OS ... About Netrio Netrio is a leading MSP in North America, specializing in IT solutions for mid-market ...

Service Desk Analyst 2

Golden Valley, MN · On-site

$21.25 - $29/hr

... in IT Support including knowledge of networking basics, Windows desktop environments, Windows OS ... WORK ENVIRONMENT + BENEFITS Netrio offers a hybrid work environment, prioritizing work-life balance ...

... in IT Support including knowledge of networking basics, Windows desktop environments, Windows OS ... WORK ENVIRONMENT + BENEFITS Netrio offers a hybrid work environment, prioritizing work-life balance ...

NET for desktop and web environments. • Build and support relational database solutions, with ... Netrio is a leading MSP in North America, specializing in IT solutions for small- to mid-market ...

Service Desk Analyst 2

Buffalo, NY · On-site

$19.75 - $27/hr

Provide in-depth support for escalated issues with desktops, laptops, servers, and network devices ... WORK ENVIRONMENT + BENEFITS Netrio offers a hybrid work environment, prioritizing work-life balance ...

Provide in-depth support for escalated issues with desktops, laptops, servers, and network devices ... WORK ENVIRONMENT + BENEFITS Netrio offers a hybrid work environment, prioritizing work-life balance ...

Service Desk Analyst II

Mckinney, TX · On-site

$19 - $26/hr

Provide in-depth support for escalated issues with desktops, laptops, servers, and network devices ... WORK ENVIRONMENT + BENEFITS Netrio offers a hybrid work environment, prioritizing work-life balance ...

Netrio Jobs Information

What are the most popular job types at Netrio?
    What are the most popular jobs at Netrio?
    Infographic showing various Desktop Support job openings at Netrio in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 87% Physical, and 13% Hybrid job distribution.
    End User Engineer

    End User Engineer

    Netrio

    Mckinney, TX • On-site

    Full-time

    Posted yesterday


    Job description

    About the role
    • Communicate effectively with clients to understand their technology needs and provide tailored recommendations.
    • Lead the implementation, configuration, and ongoing support of email and web security platforms including INKY, Proofpoint, Cisco Umbrella, and Mimecast.
    • Troubleshoot complex technical issues and perform thorough Root Cause Analysis (RCA), especially in areas related to email filtering, phishing protection, and secure web access.
    • Solve complex technical problems and support junior team members through mentorship and knowledge sharing.
    • Work within a ticketing system, ensuring timely and high-quality updates to clients and internal teams.
    • Lead system deployments independently or collaboratively with team members.
    • Document all completed work and train support staff on client-specific systems and configurations, including security platform usage and incident response procedures.
    What you'll do
    • Self-starter with the ability to resolve issues end-to-end with minimal supervision, including RCA and actionable recommendations.
    • Proven hands-on experience with desktop support; comfortable handling escalations for advanced desktop issues.
    • Demonstrated experience in configuring and supporting email and web security platforms such as INKY, Proofpoint, Umbrella, and Mimecast.
    • Ability to analyze and respond to email threats, phishing attempts, and web filtering issues using the above platforms.
    • Excellent communication skills in both writing and speaking; confident when working with clients, internal teams, and external vendors.
    • Willingness to participate in on-call rotations and respond to escalations from systems engineers and team leads.
    • Flexibility to work extended hours or weekends for client implementations, upgrades, or critical projects.
    • Strong team collaboration skills; expected to share knowledge and work transparently with peers.
    • Capable of producing detailed technical documentation for new processes, implementations, and project work.
    Qualifications
    Required:
    • Minimum 5 years of IT support experience, including time spent in a Managed Service Provider (MSP) environment handling diverse technical challenges across different client setups.
    • Expert-level knowledge of Microsoft 365: security, administration, deployment, and migration.
    • Strong skills in Microsoft Windows, macOS, Microsoft Entra ID, Intune, Exchange, Defender, and endpoint protection.
    • Solid understanding of Azure infrastructure: cost optimization, performance, security, and Azure Landing Zones.
    • Proficiency in Intune MDM: policy creation, device enrollment, and management.
    • SharePoint administration and migration strategy knowledge.
    • Experience with DNS, DHCP, Active Directory, and Group Policy.
    • Knowledge of email and security tools (Umbrella 365, INKY, Proofpoint) and email protocols (SPF, DMARC, DKIM).
    • Skilled in patching, software packaging, and modern device setup methods.
    Preferred:
    • Experience in regulated environments (SOC2, HIPAA, HiTrust).
    • Automation experience with tools like Chef, Puppet, Ansible, or Salt.
    • Microsoft Azure certifications.
    About Netrio
    Netrio is a leading MSP in North America, specializing in IT solutions for mid-market to enterprise customers. We serve over 1,000 clients across industries with services including managed IT, cybersecurity, cloud, connectivity, voice, and custom application development.
    About Netrio
    Netrio is a leading MSP in North America, specializing in IT solutions for mid-market to enterprise customers. We serve over 1,000 clients across industries with services including managed IT, cybersecurity, cloud, connectivity, voice, and custom application development.