61 Nch Customer Service Jobs Hiring Near You

• DEPARTMENT: 18231 - IT Administration
• LOCATION: 1100 Immokalee Road, Naples, FL, 34110
• WORK TYPE: Full Time
• WORK SCHEDULE: 8 Hour Day

ABOUT NCH
NCH is an independent, locally governed non-profit delivering premier comprehensive care. Our healthcare system is comprised of two hospitals, an alliance of 700+ physicians, and medical facilities in dozens of locations throughout Southwest Florida that offer nationally recognized, quality health care.
NCH is transforming into an Advanced Community Healthcare System(TM) and we're proud to: Provide higher acuity care and Centers of Excellence; Offer Graduate Medical Education and fellowships; Have endowed chairs; Conduct research and participate in national clinical trials; and partner with other health market leaders, like Hospital for Special Surgery, Encompass, and ProScan.
Join our mission to help everyone live a longer, happier, healthier life. We are committed to care and believe there's always more at NCH - for you and every person we serve together. Visit nchjobs.org to learn more.
JOB SUMMARY
Works to optimize clinical work processes and participates in designing, building, testing, training, implementing, evaluating, maintaining, and enhancing clinical information systems. Evaluates systems to aid in the delivery of high-quality patient care.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Other duties may be assigned.
• Serves as the subject matter expert on clinical application build, maintenance, and projects.
• Assigned areas include but are not limited to training, education, rounding, at the elbow support, Haiku, Canto, Limerick, Rover, and Welcome Kiosk.
• Optimizes application usage and workflow efficiency by working with assigned department heads.
• Collaborates with technical and clinical resources, and end users to ensure the EMR system meets the clinical end user needs as well as the organizations clinical and patient care needs.
• Executes specifications that support the design and successful adoption of clinical systems across the organization.
• Works with multidisciplinary teams to optimize patient-centered clinical systems through standardized education and training, change management, and end user support to promote improved quality and process efficiencies through technology.
• Maintains, updates, and develops assigned applications by translating business needs.
• Provides outstanding customer service to our customers and maintains positive relationships with other employees and contractors.
• Desire and willingness to work in a collaborative, innovative, flexible, and team-oriented environment, while displaying a problem-solving orientation to issues daily.
• Troubleshoots identified issues, solves end user problems, enhances, and optimizes applications.
• Participates in ongoing support and maintenance of existing systems and applications. Performs after-hours maintenance as required.
• Creates and maintains detailed technical documentation for assigned systems.
• Provides on-call coverage as deemed appropriate by management.
• Identifies and escalates production-critical issues to appropriate IT personnel.
• Uses ticketing system to log and monitor tickets.
• Participates in projects as deemed appropriate by management.
• Evaluates and corrects issues involving configuration of applications.
• Participates in Disaster Recovery planning, implementation, and testing.
This is not a remote position. This position will report daily to the NCH Business Office in Naples, Florida.
EDUCATION, EXPERIENCE AND QUALIFICATIONS
• Minimum of bachelor's degree in Nursing, Business, Technology, or related field.
• Registered Nurse in the State of Florida.
• Minimum of 3 years of relevant IT or Healthcare experience in assigned area required.
• Epic and/or third-party vendor certification(s)/accreditation(s) for assigned scope of responsibilities must be successfully obtained within 30 days of completing required first-available classes. If you fail to obtain your certification(s)/accreditation(s) within the allowed time frame or do not maintain the appropriate certification(s)/accreditation(s) for your position, you will have 30 days to successfully secure another position within NCH; otherwise, your employment with NCH will be terminated.
• Must have experience as a Registered Nurse in an inpatient and/or outpatient environment.
• Must have experience in evaluation, testing and validation of new release and upgrade functionality.
• Ability to solve complex problems in a timely manner.
• Accurate with good attention to detail.
• Ability to work under own initiative / self-motivated.
• Experience working in a large cross-functional team environment.
• Experience with information technology optimization.
• Dexterity to learn new systems and programs rapidly.
• Must understand testing methodologies.
• Must have experience working as an intermediary between technical and non-technical teams.
• Proficient in the Microsoft Office Suite (Word, Excel, PowerPoint, OneNote, Outlook, Visio).
• Intermediate computer knowledge: Uses Microsoft Word, Excel, Outlook, and Windows.