25 Nagarro Customer Service Jobs Hiring Near You

Company Description
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale - across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 36 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!
Job Description
Must have Skills : SAP SD (Expert), SAP ECC (Expert), SAP S/4HANA Private Cloud/On-Premise (Expert), Job Description : Job Title: SAP S/4HANA Cloud Solution Architect "" SD Expected Travel: 0 - 100% Career Status (Genus): 4.1-SAP-SALES-SERVICE Location: United States / Canada (Virtual) COMPANY DESCRIPTION Nagarro stands as a global pioneer in enterprise application software and services, empowering businesses of all sizes and industries to innovate through simplification and automation. From revolutionizing back-office operations to transforming boardroom strategies, warehouse efficiencies to storefront experiences, and on-premise solutions to cloud-based advancements, Nagarro enables seamless collaboration and leverages business insights for sustained competitiveness. Our applications and services empower customers to operate profitably, adapt continuously, and foster sustainable growth. At Nagarro, our company culture is centered around fostering innovation through collective breakthroughs. We strive to build a workplace foundation for the future, one that celebrates diversity, values flexibility, and aligns with our purpose-driven and future-focused ethos. We offer a highly collaborative and caring team environment, placing a strong emphasis on learning and development, recognizing individual contributions, and providing a variety of benefit options. PURPOSE AND OBJECTIVES As the SAP S/4HANA Cloud Solution Architect "" Sales and Distribution at Nagarro, you will serve as a strategic leader, playing a pivotal role in the development of services, processes, and resources to ensure the success of our customers on their journey to the cloud. From scoping and planning initial deployments to continuous value engineering through the adoption of SAP product updates, your role demands a deep understanding of ERP processes, both technically and functionally. Specializing in S4HANA Private/Public Cloud architecture, you will convert business requirements into effective SAP solutions, placing a significant focus on customer satisfaction and service-oriented excellence. You must have a deep working knowledge of SAP Sales and Distribution functional module implementation and support for both ECC and S/4HANA. This strategic position is at the core of our customers'''' success and Nagarro''''s growth, requiring accountability for the implementation of SAP S/4HANA Cloud services, methodologies, and leadership. Given the strategic nature of the role, extensive travel of up to 100% may be required to expand Nagarro''''s footprint across the North American business market. KEY RESPONSIBILITIES AND TASKS - Ensure customer success, satisfaction, and referenceability for all S/4HANA customers. - Define methodology, tools and processes for successful customer adoption. - Establish and actively manage executive-level relationships with key customer stakeholders (LOB and IT) - Identify cross and upsell opportunities within existing customer engagements aligned with the customer's innovation strategy. - Lead business requirements discussions with customers to implement S/4 HANA Cloud. - Understand the SAP roadmap for S/4 HANA and become a trusted advisor for clients in driving their S/4 HANA adoption be it private cloud or public cloud. - This position requires business knowledge, direct interaction with clients, hands on system configuration expertise of SAP S/4 HANA private/public cloud. - One of the primary functions of this role would be to lead the Sales and Service track for implementing SAP S/4 HANA private/public cloud. This includes doing SD configurations withing the system and providing end-support. - Drive functional conversations and presentations with end user clients as an SAP SME for SAP SD modules according to business requirements. - Provide guidance to customers through best-practice project scoping and delivery using SAP Activate methodology. - Extensive experience in service delivery management, consulting, value added services, solution validation and leading design workshops. - Deep expertise in pre-sales activities like preparing and delivering demos, presentations, proposals, effort estimations. - Collaborate with C-level customers, their direct reports, and internal stakeholders to drive customer adoption strategy. EDUCATION AND COMPETENCIES / SKILLS - Experience in several industries and knowledge of the industry the customer belongs to. - High customer orientation, service attitude, and business acumen. - Strong liaison and consultative skills, negotiating within a context of high political sensitivity and conflicting interests. - Exceptional leadership, organizational, and interpersonal skills. - Certification in S/4 HANA SD/MM/WM, and/or other SAP Solutions is a plus. - Project Management experience with Large and Medium-Sized Enterprises (preferred but not required). PROFESSIONAL EXPERIENCE - 12+ years of professional experience with demonstrated knowledge/expertise in at least one S/4HANA Cloud industry/solution segment. - 10+ years customer-facing experience in consulting, pre-sales, delivery or solution architect capacity. - 6+ years of professional experience; demonstrated knowledge / expertise of SAP SD module. - 5+ years of Cloud ERP and related experience NAGARRO''''S DIVERSITY COMMITMENT Nagarro is dedicated to harnessing the power of innovation by investing in the development of its diverse employees. We appreciate and leverage the unique competencies each person brings to our organization. Nagarro is committed to the principles of Equal Employment Opportunity, promoting a workplace that values diversity and inclusion. EOE AA M/F/VET/DISABILITY: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability. Additional Locations: Virtual "" USA/CANADA