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Murphy-Hoffman
Murphy-Hoffman

68 Murphyhoffman Automotive Service Advisor Jobs Hiring Near You

Murphy-Hoffman

Warranty Analyst

Kansas City, MO · On-site

Job Details Job Title Warranty Analyst Business Function Corporate Branch Name Murphy-Hoffman ... Works with Service Managers, Advisors, Foremen, and Technicians, so that proper terminology is ...

Murphy-Hoffman Company

Service Advisor

Mableton, GA · On-site

... Murphy-Hoffman Company, LLC is North America's largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Service Advisor. The role of the Service ...

Murphy-Hoffman Company

Service Advisor

Omaha, NE · On-site

... Murphy-Hoffman Company, LLC is North America's largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Service Advisor. The role of the Service ...

Murphy-Hoffman Company

Service Advisor

Raleigh, NC · On-site

... Murphy-Hoffman Company, LLC is North America's largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Service Advisor. The role of the Service ...

Murphy-Hoffman Company

Service Advisor

Dubuque, IA · On-site

... Murphy-Hoffman Company, LLC is North America's largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Service Advisor. The role of the Service ...

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Murphy-Hoffman Jobs Information

What are the key skills and qualifications needed to thrive as an Automotive Service Advisor, and why are they important?

To thrive as an Automotive Service Advisor, you need a solid understanding of automotive systems, strong customer service abilities, and often a high school diploma or postsecondary automotive training. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification are commonly required. Excellent communication, active listening, and problem-solving skills help build trust with customers and coordinate effectively with technicians. These skills are vital for ensuring customer satisfaction, accurate service recommendations, and efficient workflow in automotive service environments.

What are some common challenges Automotive Service Advisors face when balancing customer expectations and repair timelines?

Automotive Service Advisors often face the challenge of managing customer expectations when repairs take longer than anticipated due to parts availability or complex diagnostics. Clear and proactive communication with both customers and the technician team is essential to keep everyone informed and satisfied. Advisors must also manage a high volume of service requests, prioritize urgent repairs, and maintain accurate documentation, all while delivering excellent customer service. Building strong relationships with both customers and technicians can help streamline the process and minimize misunderstandings.

What does an Automotive Service Advisor do?

An Automotive Service Advisor acts as the main point of contact between customers and the service department at an auto repair shop or dealership. They listen to customers’ concerns about their vehicles, recommend necessary services or repairs, and communicate with technicians to ensure the work is completed efficiently. Service Advisors also provide cost estimates, explain repair details, and help ensure customer satisfaction throughout the service process.

What is the difference between Automotive Service Advisor vs Automotive Technician?

AspectAutomotive Service AdvisorAutomotive Technician
CredentialsCustomer service skills, sometimes certifications in automotive systemsASE certifications, technical training
Work EnvironmentFront desk, customer interaction, office settingGarage or workshop, hands-on repair environment
Employer & Industry UsageAuto repair shops, dealerships, service centersAuto repair shops, dealerships, service centers
Common Search & ComparisonCustomer communication, service salesVehicle diagnostics, repairs

The main difference is that Automotive Service Advisors focus on customer communication, explaining repairs, and selling services, while Automotive Technicians perform the actual vehicle repairs and diagnostics. Both roles are essential in the automotive service industry and often work closely together to ensure customer satisfaction and vehicle performance.

What other companies are hiring for Automotive Service Advisor jobs?
What are the most popular jobs at Murphyhoffman?
What are the most popular categories at Murphyhoffman?
Infographic showing various Automotive Service Advisor job openings at Murphyhoffman in the United States as of May 2026, with employment types broken down into 98% Full Time, and 2% Part Time. Highlights an 100% Physical job distribution.
Warranty Analyst

Warranty Analyst

Murphy-Hoffman

Kansas City, MO • On-site

Other

Medical, Dental, Life, Retirement, PTO

Posted 20 days ago

Job description

Job Details
Job Title
Warranty Analyst
Business Function
Corporate
Branch Name
Murphy-Hoffman Company
Date
04-01-2026
Address
1524 North Corrington Avenue
City
Kansas City
State
MO
Job Overview & Essential Functions
Murphy-Hoffman Company, LLC is North America's largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Warranty Analyst. The Warranty Analyst administrators' warranty, determining which repairs are warrantable. Receives and processes a full range of warranty claims, maintaining good vendor relations. This is a fully in office position at our KCMO location.
  • Administers proper warranty, working in the best interest of the customer, dealership, and vendor.
  • Works with Service Managers to ensure warranty is properly administered.
  • Works with Service Managers, Advisors, Foremen, and Technicians, so that proper terminology is recorded on the repair orders.
  • Follows-up with Service Managers to ensure all warranty parts are properly tagged and stored in the warranty holding area.
  • Prepares electronic warranty claims from the repair orders and processes all carry in parts warranties.
  • Prepares electronic warranty claims for DSFW customers.
  • Maintains control of open claims, so that past due claims can be resolved.
  • Works with Service Managers in the training of Foremen and Service Advisors on warranty coverage and updates.
  • Performs other duties as assigned by a supervisor.
Qualifications
  • Working knowledge of automotive warranty process.
  • Minimum two years experience in related field.
  • Computer literate, i.e. Microsoft Office computer skills.
  • Must be detail-oriented.
  • Must have excellent communication and customer service skills.
Benefits
  • Competitive Salary
  • Medical, Dental and Prescription Insurance
  • Disability and Life Insurance
  • Paid Time Off program
  • 401k and Profit Sharing with Employer Match
  • Flexible Spending Account
  • Internal Promotion Opportunities
  • On the Job Training

About Us
MHC is an expansion of the original company, Ozark Kenworth, Inc. Ozark Kenworth started in Springfield, Missouri, in January 1975. Opening for business without a Parts or Service department and only three employees in a temporary facility. From there, the company grew and expanded. MHC is now a multi-state network of full-service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company which offers a complete array of finance and insurance services. We believe in fostering an environment that helps employees realize their full potential - a place where you can grow as a person and a professional.
Equal Opportunity Employer / Veterans / Disabled

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