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4 Monograph Operations Jobs Hiring Near You

Monograph

Customer Experience Operations Manager

$137.20K/yr

What is Monograph? Monograph is a firm performance management platform for architecture and ... Reporting to our VP Operations, the CX Operations Manager will act as the operations steward for ...

Monograph

OR

$133.90K/yr

About the Role As our Customer Experience (CX) Operations Manager, you will drive the effectiveness and efficiency of our team through data and become a key partner in defining customer experience ...

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Monograph Jobs Information

What are the key skills and qualifications needed to thrive in Operations, and why are they important?

To thrive in Operations, you need strong analytical skills, process optimization abilities, and experience in supply chain or project management, often supported by a relevant degree. Familiarity with ERP systems, workflow management tools, and certifications like Six Sigma are commonly expected. Excellent problem-solving, leadership, and communication skills help drive efficiency and foster collaboration across teams. These competencies are vital for ensuring streamlined processes, minimizing costs, and achieving organizational objectives.

What are some common challenges faced by professionals in operations roles, and how can they be effectively managed?

Professionals in operations often face challenges such as coordinating across multiple departments, adapting to fast-changing priorities, and optimizing processes under tight deadlines. Effective management of these challenges typically involves strong communication skills, proactive problem-solving, and the ability to use data to inform decisions. Building strong relationships with team members and leveraging project management tools can also help operations professionals stay organized and ensure smooth workflow. Continuous learning and adaptability are essential to thrive in this dynamic environment.

What are 'Operations' jobs?

Operations jobs focus on managing and optimizing the day-to-day activities within a business to ensure efficiency and productivity. Professionals in operations oversee processes, resources, and workflows to help organizations run smoothly and achieve their goals. Their responsibilities can range from supply chain management and logistics to process improvement and team coordination. Operations roles are essential across many industries, including manufacturing, retail, healthcare, and technology. These positions require strong organizational, problem-solving, and communication skills.

What jobs pay $3,000 a day?

High-level operations roles such as executive directors, chief operating officers, or specialized consultants in industries like finance, technology, or management can sometimes earn $3,000 or more per day, especially with extensive experience and in high-demand environments. These positions often require advanced skills, certifications, and significant responsibility, and compensation may include bonuses or profit sharing.

What is the difference between Operations vs Customer Service Representative?

AspectOperationsCustomer Service Representative
Required credentialsVaries; often includes business or management certificationsHigh school diploma or equivalent; some roles may require customer service training
Work environmentOffice settings, warehouses, or production facilitiesCall centers, retail stores, or office environments
Employer and industry usageCommon across manufacturing, logistics, and corporate sectorsCommon in retail, telecommunications, and service industries
Search and comparison intentFocuses on managing processes, logistics, and overall business operationsFocuses on assisting customers, resolving issues, and providing support

Operations roles involve managing business processes, logistics, and overall organizational efficiency, often requiring management certifications. Customer Service Representatives primarily handle customer interactions, support, and issue resolution. While both roles are essential in business operations, they differ in responsibilities, work environment, and skill requirements.

What are the most popular jobs at Monograph?
What are the most popular categories at Monograph?
Infographic showing various Operations job openings at Monograph in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 50% Physical, and 50% Remote job distribution.
Customer Experience Operations Manager

Customer Experience Operations Manager

Monograph

Remote

$137.20K/yr

Full-time

Medical, Dental, Vision

Posted 13 days ago

Job description

Look around you today, every store, home, hospital, school, was made possible by the coordination of architects and a team of professionals. They are charged with the responsibility of creating our shelters and yet, they are left with nothing more than Excel to manage their work. We're here to change that.
What is Monograph?
Monograph is a firm performance management platform for architecture and engineering practices. Firms use Monograph to make quick and confident decisions about budgeting and resources to drive their practices forward.
Why Work at Monograph?
People first: Core to the team, we believe in people first, curiosity, and empathy. You'll be a culture ambassador and deploy your genuine value for relationships to drive success and happiness.
Build a company that will redefine architecture: Project management is just the beginning...we have big ambitions to help facilitate the entire design process from becoming the document source of truth to coordinating with consultants. You can shape the future of building design.
Work with some of the best product people in the world: We're an innovative team of highly productive individual contributors with a strong design background. You will be doing some of the best work of your life.
About the Role
As our Customer Experience (CX) Operations Manager, you will drive the effectiveness and efficiency of our team through data and become a key partner in defining customer experience objectives, strategy, and tactics, and in implementing processes that scale. A successful candidate is highly analytical, skilled at creating processes, and can confidently lead both insight generation and execution.
Reporting to our VP Operations, the CX Operations Manager will act as the operations steward for workflows and systems for the VP of CX.
Your Role
  • Collaborating closely with the CX VP and managers to gain insights into our current business growth stage and departmental needs
  • Monitor and troubleshoot data issues across CX systems (Churnzero, Intercom, Salesforce, BigQuery) - coordinate root cause analysis, and ensure timely resolution to minimize downstream business impact
  • Partner with Finance and Revenue operations to monitor the entire customer lifecycle (contracting, onboarding, renewals, churn) to identify and address process or insights gaps in the customer journey
  • Detect early signals of at-risk renewals, design playbooks for CSMs to address them, and provide path to escalation
  • Analyze and improve our Customer Health Score. Leverage strategic score feedback to build on and improve relationship management processes
  • Build and maintain centralized dashboards for CX functions (Support, Customer Success, Account Management)
  • Collaborate closely between the Operations team and Product to align infrastructure and ensure CX reporting is accurate, consistent, and accessible
  • Establishing, maintaining, and enforcing SLAs across Revenue and CX teams

You Have
  • Excellent critical thinking skills; ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions
  • Clear communication with excellent written, verbal, and listening skills
  • Strong leadership and interpersonal skills with an ability to drive cross-functional teams
  • Strong project management skills focused on driving change in a complex environment
  • Highly meticulous with detail, ability to manage multiple concurrent projects, and collaborate effectively across multiple departments and meet deadlines
  • Ability to effectively document processes utilized by CX for new and existing team members

Your Experience
  • 3+ years relevant experience in Customer Experience operations or sales operations
  • Demonstrated experience rolling out and working with Customer Success Platforms (i.e. Custify, Intercom, Salesforce etc.)
  • Experience building health and adoption scoring - aggregating data, mapping between systems, and scoring optimization
  • Proficiency in SQL
  • Salesforce admin-level skills are a bonus

Compensation
  • $110,000 - $135,000 salary (depending on experience), plus a comprehensive benefits package.

We encourage individuals from underrepresented backgrounds, including women and minorities, to apply for this position. We believe in creating a diverse and inclusive workplace and welcome candidates who may not meet every listed requirement but are eager to contribute and grow within our team. Even if you don't meet every requirement, we still encourage you to apply.
You'll Love Our Benefits
Innovative engineering and product culture
Early-stage well-funded company
♥ Inclusion and diversity as a company priority
And for US-based, full-time employees:
100% premium coverage on our healthcare plans for employees and their families
Dental & vision coverage for employees and families
New laptop & equipment
Wellness Stipend

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