MillenniumSoft Inc is one of the largest global medical device companies in the world and is ... Desktop Administration (Win7+) • Networking topology, terminology, commands • IIS and Web ...
MillenniumSoft
2 Millenniumsoft Desktop Support Jobs Hiring Near You
MillenniumSoft Inc is one of the largest global medical device companies in the world and is ... Desktop Administration (Win7+) • Networking topology, terminology, commands • IIS and Web ...
Desktop Publisher (Must Have InDesign, Illustrator, FrameMaker & Typography)
Sparks Glencoe, MD · On-site
Desktop Publisher (Must Have InDesign, Illustrator, FrameMaker & Typography) Location : Sparks, MD ... Additional responsibilities include supporting the Labelling, Technical Writing and Translation ...
Desktop Publisher (Must Have InDesign, Illustrator, FrameMaker & Typography)
Sparks Glencoe, MD · On-site
Desktop Publisher (Must Have InDesign, Illustrator, FrameMaker & Typography) Location : Sparks, MD ... Additional responsibilities include supporting the Labelling, Technical Writing and Translation ...
MillenniumSoft Jobs Information
What are the most popular jobs at Millenniumsoft?
What are the most popular categories at Millenniumsoft?
Job description
Job Summary:
MillenniumSoft Inc is one of the largest global medical device companies in the world and is advancing health through improved medical discovery and care delivery. The Technical Support Specialist 1 is responsible for resolving complex customer issues, providing technical support, and ensuring high levels of service quality and customer satisfaction.
Responsibilities:
• Quickly addresses and provides support for inbound calls
• Demonstrates effective use of phone and email for communication channel
• Applies analysis and knowledge to maintain high levels of data quality and integrity
• Maintains an open, approachable manner, and treats others fairly and respectfully
• Provides to customer’s progress updates
• Seeks customer feedback and ensures needs have been fully met
• Adapts the content, tone, style, and form to suit the needs of the reader
• Uses plain talk to explain complex or technical concepts
• Sets and maintain a conscious balance of expectations and timelines
• Follows process checklists & collaboration process
• Organizing time effectively and utilizing self-management habits that lead to increased productivity
• Displays a positive attitude about the work to be done, co-workers, customers, management, and employer policies
• Asks for and uses feedback to improve performance
• Seeks and acquires new competencies, work methods, ideas, and information that will improve own efficiency and effectiveness on the job
• Addresses issues in an open, constructive, professional manner, and persuades others to approach issues in the same
• Uses initiative and applied logic to be creative and pro-active in assessing and providing support to resolve new, recurring, and ongoing technical issues
• Accurately assesses priority level with limited coaching
• Demonstrates ability to efficiently solve issues both independently and by consulting with senior specialists and peers for next steps
• Remains open to many approaches to address needs or resolve issues
• Ability to identify issue-trends and uses available tools, resources, and team collaboration to troubleshoot customer issues
• Adherence to work and call schedules
• Timely completion of any Company or Department required training
• Performs other duties as assigned
Qualifications:
Required:
• Bachelor’s degree in Computer Science or 2+ years equivalent experience
• Microsoft SQL experience (1+ years)
• Ability to communicate technical solutions/recommendations to a non-technical audience
• Windows Server (2008+) and Desktop Administration (Win7+)
• Networking topology, terminology, commands
• IIS and Web Application Administration
• Group Policies Terminology and Administration
• Active Directory Administration
• VMWare Terminology and Administration
• Installing peripherals (Scanners, Printers...)
• Application Installation and Troubleshooting
Preferred:
• CompTIA A+ or N+ preferred
Company:
Hire us to hire for you Staffing is not a straightforward activity. Founded in 1999, the company is headquartered in Fairfax, USA, with a team of 51-200 employees. The company is currently Growth Stage.
MillenniumSoft Inc is one of the largest global medical device companies in the world and is advancing health through improved medical discovery and care delivery. The Technical Support Specialist 1 is responsible for resolving complex customer issues, providing technical support, and ensuring high levels of service quality and customer satisfaction.
Responsibilities:
• Quickly addresses and provides support for inbound calls
• Demonstrates effective use of phone and email for communication channel
• Applies analysis and knowledge to maintain high levels of data quality and integrity
• Maintains an open, approachable manner, and treats others fairly and respectfully
• Provides to customer’s progress updates
• Seeks customer feedback and ensures needs have been fully met
• Adapts the content, tone, style, and form to suit the needs of the reader
• Uses plain talk to explain complex or technical concepts
• Sets and maintain a conscious balance of expectations and timelines
• Follows process checklists & collaboration process
• Organizing time effectively and utilizing self-management habits that lead to increased productivity
• Displays a positive attitude about the work to be done, co-workers, customers, management, and employer policies
• Asks for and uses feedback to improve performance
• Seeks and acquires new competencies, work methods, ideas, and information that will improve own efficiency and effectiveness on the job
• Addresses issues in an open, constructive, professional manner, and persuades others to approach issues in the same
• Uses initiative and applied logic to be creative and pro-active in assessing and providing support to resolve new, recurring, and ongoing technical issues
• Accurately assesses priority level with limited coaching
• Demonstrates ability to efficiently solve issues both independently and by consulting with senior specialists and peers for next steps
• Remains open to many approaches to address needs or resolve issues
• Ability to identify issue-trends and uses available tools, resources, and team collaboration to troubleshoot customer issues
• Adherence to work and call schedules
• Timely completion of any Company or Department required training
• Performs other duties as assigned
Qualifications:
Required:
• Bachelor’s degree in Computer Science or 2+ years equivalent experience
• Microsoft SQL experience (1+ years)
• Ability to communicate technical solutions/recommendations to a non-technical audience
• Windows Server (2008+) and Desktop Administration (Win7+)
• Networking topology, terminology, commands
• IIS and Web Application Administration
• Group Policies Terminology and Administration
• Active Directory Administration
• VMWare Terminology and Administration
• Installing peripherals (Scanners, Printers...)
• Application Installation and Troubleshooting
Preferred:
• CompTIA A+ or N+ preferred
Company:
Hire us to hire for you Staffing is not a straightforward activity. Founded in 1999, the company is headquartered in Fairfax, USA, with a team of 51-200 employees. The company is currently Growth Stage.