Incident Support Manager
Orlando, FL · On-site
Overview MicroTech is currently seeking an Incident Support Manager to support Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you the ...
59 Microtech Jobs Hiring Near You
Incident Support Manager
Orlando, FL · On-site
Overview MicroTech is currently seeking an Incident Support Manager to support Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you the ...
MicroTech is currently seeking a Network Operations Center Tier 1 Shift Lead to support the Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will ...
MicroTech is currently seeking a Network Operations Center Tier 1 Shift Lead to support the Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will ...
Overview MicroTech is currently seeking a Quality Assurance Specialist to support the Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer ...
Overview MicroTech is currently seeking a Quality Assurance Specialist to support the Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer ...
Problem Support Manager
Orlando, FL · On-site
Overview MicroTech is currently seeking a Problem Support Manager to support the Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you ...
Problem Support Manager
Orlando, FL · On-site
Overview MicroTech is currently seeking a Problem Support Manager to support the Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you ...
Overview MicroTech is seeking a highly accomplished Vice President of Federal Business Development & Capture to lead strategic growth initiatives and expand the company's presence across priority ...
Overview MicroTech is seeking a highly accomplished Vice President of Federal Business Development & Capture to lead strategic growth initiatives and expand the company's presence across priority ...
Network Program Manager
Orlando, FL · On-site
$108K - $108K/yr
Overview MicroTech is currently seeking a Network Program Manager to support the Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you ...
Network Program Manager
Orlando, FL · On-site
$108K - $108K/yr
Overview MicroTech is currently seeking a Network Program Manager to support the Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you ...
MicroTech is seeking a Trusted Thin Client Software Application Integration Support II for the Combined Air Operations Center (CAOC) at Shaw AFB in South Carolina. The CAOC team provides technical ...
MicroTech is seeking a Trusted Thin Client Software Application Integration Support II for the Combined Air Operations Center (CAOC) at Shaw AFB in South Carolina. The CAOC team provides technical ...
Network Program Manager
Orlando, FL · On-site
$108K - $108K/yr
Overview MicroTech is currently seeking a Network Program Manager to support the Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you ...
Network Program Manager
Orlando, FL · On-site
$108K - $108K/yr
Overview MicroTech is currently seeking a Network Program Manager to support the Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you ...
Technical Manager
Orlando, FL · On-site
Overview MicroTech is currently seeking a Technical Manager to support Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you the ...
Technical Manager
Orlando, FL · On-site
Overview MicroTech is currently seeking a Technical Manager to support Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you the ...
Quality Assurance Specialist
Orlando, FL · On-site
Overview MicroTech is currently seeking a Quality Assurance Specialist to support the Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer ...
Quality Assurance Specialist
Orlando, FL · On-site
Overview MicroTech is currently seeking a Quality Assurance Specialist to support the Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer ...
MicroTech is currently seeking a Wireless Network Operations Center (WNOC) Lead to support Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will ...
MicroTech is currently seeking a Wireless Network Operations Center (WNOC) Lead to support Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will ...
Overview MicroTech is currently seeking a Wireless Network Operations Center (WNOC) Lead to support Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one ...
Overview MicroTech is currently seeking a Wireless Network Operations Center (WNOC) Lead to support Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one ...
TTC System Administrator I
Sumter, SC · On-site
Overview MicroTech is seeking a System Administrator resource for the Combined Air Operations Center (CAOC) at Shaw AFB, South Carolina. The CAOC team utilizes the Forcepoint Trusted Thin Client ...
TTC System Administrator I
Sumter, SC · On-site
Overview MicroTech is seeking a System Administrator resource for the Combined Air Operations Center (CAOC) at Shaw AFB, South Carolina. The CAOC team utilizes the Forcepoint Trusted Thin Client ...
Network Operations Lead
Orlando, FL · On-site
Overview MicroTech is currently seeking a Network Operations Lead to support the Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you ...
Network Operations Lead
Orlando, FL · On-site
Overview MicroTech is currently seeking a Network Operations Lead to support the Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you ...
Technical Manager
Orlando, FL · On-site
Overview MicroTech is currently seeking a Technical Manager to support Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you the ...
Technical Manager
Orlando, FL · On-site
Overview MicroTech is currently seeking a Technical Manager to support Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you the ...
Incident Support Manager
Orlando, FL · On-site
Overview MicroTech is currently seeking an Incident Support Manager to support Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you the ...
Incident Support Manager
Orlando, FL · On-site
Overview MicroTech is currently seeking an Incident Support Manager to support Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you the ...
Quality Assurance Specialist
Orlando, FL · On-site
Overview MicroTech is currently seeking a Quality Assurance Specialist to support the Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer ...
Quality Assurance Specialist
Orlando, FL · On-site
Overview MicroTech is currently seeking a Quality Assurance Specialist to support the Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer ...
Overview MicroTech is seeking a Cloud Platform Administrator Support for the Combined Air Operations Center (CAOC) at Shaw AFB, South Carolina. The CAOC team provides technical support, O&M, and ...
Overview MicroTech is seeking a Cloud Platform Administrator Support for the Combined Air Operations Center (CAOC) at Shaw AFB, South Carolina. The CAOC team provides technical support, O&M, and ...
Network Program Manager
Orlando, FL · On-site
$108K - $108K/yr
MicroTech is currently seeking a Network Program Manager to support the Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you the ...
Network Program Manager
Orlando, FL · On-site
$108K - $108K/yr
MicroTech is currently seeking a Network Program Manager to support the Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you the ...
Information Assurance Support
Sumter, SC · On-site
$80 - $100/hr
Overview MicroTech is seeking an Information Assurance Support for the Combined Air Operations Center (CAOC) at Shaw AFB, South Carolina. The CAOC team provides technical support, O&M, and system ...
Information Assurance Support
Sumter, SC · On-site
$80 - $100/hr
Overview MicroTech is seeking an Information Assurance Support for the Combined Air Operations Center (CAOC) at Shaw AFB, South Carolina. The CAOC team provides technical support, O&M, and system ...
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Incident Support Manager
Orlando, FL • On-site
MicroTech
Other
Medical, Dental, Vision, Retirement, PTO
Re-posted 12 days ago
Job description
Overview
MicroTech is currently seeking an Incident Support Manager to support Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you the opportunity to be part of a cohesive and dynamic team providing mission critical support.
Responsibilities
Provides oversight and guidance to the team of technical professionals responsible for supporting Network infrastructure operations. Provides support in the translation of business requirements into telecommunications (e.g., LAN, MAN, WAN, Voice and Video) requirements and orders. Provides in-depth operational analysis of the CBP Network and recommendations for IT alternatives in support of strategic modernization efforts. Responsible for the management of network performance and end-to-end service quality for the CBP Network infrastructure. Responsible for the review and analysis of overall end-to-end network performance to maintain an acceptable level of network quality of service as per business objectives, predefined network Key Performance Indicators, and established SOPs. Lead and participate in the assessment and selection of the network performance and management tools/systems for existing and new network technologies and services. Provides support to end users, operations personnel, and Government program managers. Monitors and responds to hardware, software, and network problems. Provides the routine testing and analysis of all elements of the network facilities. Utilizes software and hardware tools and identifies and diagnoses complex problems and factors affecting network performance. Troubleshoots network systems when necessary and makes improvements to the network. Provide and support tools enhancements. Perform software and security patching.
Qualifications
General Information
MicroTech is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) and experienced provider of information technology and communications. MicroTech offers a wide range of professional services focused on providing cutting-edge solutions with the customer at the forefront of every decision we make. Solving complex business challenges is our passion - we provide effective, practical solutions that can increase productivity, and decrease costs.
MicroTech has developed a well-earned reputation for best-in-class services and solutions using a repeatedly proven ISO 9001:2015 Quality Management System (QMS), ISO 20000 IT service management certification, and ITIL® management qualified business processes.
We offer great pay, amazing benefits, and our company culture is strong. MicroTech is devoted to people development and providing high achievers opportunities to grow professionally. As an employee, you are surrounded by intelligent, driven colleagues and have the benefit of a culture that is focused on bringing out the best in everyone. Our benefits include:
• Insurance (medical, dental vision)
• Paid Leave (15 days per year for those with less than three years of service, 20 days off for those with more than three years of service)
• 401k Plan with Employer Matching Contribution
• 11 Company-Paid Holidays
• Tuition Assistance
• Voluntary Benefit Programs
• Corporate Discounts
MicroTech is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classes.
MicroTech is currently seeking an Incident Support Manager to support Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you the opportunity to be part of a cohesive and dynamic team providing mission critical support.
Responsibilities
Provides oversight and guidance to the team of technical professionals responsible for supporting Network infrastructure operations. Provides support in the translation of business requirements into telecommunications (e.g., LAN, MAN, WAN, Voice and Video) requirements and orders. Provides in-depth operational analysis of the CBP Network and recommendations for IT alternatives in support of strategic modernization efforts. Responsible for the management of network performance and end-to-end service quality for the CBP Network infrastructure. Responsible for the review and analysis of overall end-to-end network performance to maintain an acceptable level of network quality of service as per business objectives, predefined network Key Performance Indicators, and established SOPs. Lead and participate in the assessment and selection of the network performance and management tools/systems for existing and new network technologies and services. Provides support to end users, operations personnel, and Government program managers. Monitors and responds to hardware, software, and network problems. Provides the routine testing and analysis of all elements of the network facilities. Utilizes software and hardware tools and identifies and diagnoses complex problems and factors affecting network performance. Troubleshoots network systems when necessary and makes improvements to the network. Provide and support tools enhancements. Perform software and security patching.
Qualifications
- Relevant certifications such as ITIL v3, CCNA, CCNP, or CCIE
- Bachelor's degree in related technical field such as management information systems, computer science, engineering, IT, Networking and Telecommunications.
- A minimum of six (6) plus years of senior level networking experience administering enterprise infrastructures in large complex enterprises.
- Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers).
- Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications.
- Showcase leadership abilities by managing projects and teams.
- Be proficient in project management and have knowledge of security and compliance issues.
General Information
MicroTech is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) and experienced provider of information technology and communications. MicroTech offers a wide range of professional services focused on providing cutting-edge solutions with the customer at the forefront of every decision we make. Solving complex business challenges is our passion - we provide effective, practical solutions that can increase productivity, and decrease costs.
MicroTech has developed a well-earned reputation for best-in-class services and solutions using a repeatedly proven ISO 9001:2015 Quality Management System (QMS), ISO 20000 IT service management certification, and ITIL® management qualified business processes.
We offer great pay, amazing benefits, and our company culture is strong. MicroTech is devoted to people development and providing high achievers opportunities to grow professionally. As an employee, you are surrounded by intelligent, driven colleagues and have the benefit of a culture that is focused on bringing out the best in everyone. Our benefits include:
• Insurance (medical, dental vision)
• Paid Leave (15 days per year for those with less than three years of service, 20 days off for those with more than three years of service)
• 401k Plan with Employer Matching Contribution
• 11 Company-Paid Holidays
• Tuition Assistance
• Voluntary Benefit Programs
• Corporate Discounts
MicroTech is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classes.