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Trinityhealth

At MercyOne, health care is more than just a doctor's visit or a place to go when you're in need of medical attention. Our Mission is based on improving the health of our communities - that means not ...

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Do workers at MercyOne get paid breaks?

No. Most people don’t get paid breaks.
70% of people say they don’t get paid breaks.
Based on data from 63 people who took the Breakroom Quiz between September 2025 and August 2026.

Does MercyOne pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
34% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 74 people who took the Breakroom Quiz between August 2025 and August 2026.

At MercyOne, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
95% of people say they have to use vacation days when they’re out sick.
Based on data from 73 people who took the Breakroom Quiz between September 2025 and September 2026.

Are part-time workers able to get health insurance from MercyOne?

Only some people who work part-time can get health insurance.
50% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 6 people who took the Breakroom Quiz between December 2024 and March 2025.

Do part-time workers get paid time off at MercyOne?

Only some people who work part-time get paid time off.
42% of people who work part-time say they don’t get paid time off
Based on data from 12 people who took the Breakroom Quiz between June 2025 and May 2026.

Is the health insurance from MercyOne affordable enough for their workers?

Most people say the health insurance costs are okay.
87% of people say the health insurance costs are okay
Based on data from 60 people who took the Breakroom Quiz between September 2025 and September 2026.

Do people get paid time off at MercyOne?

Most people get paid time off work.
95% of people say they get paid time off.
Based on data from 81 people who took the Breakroom Quiz between September 2025 and September 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 6% of people with changing schedules find out their shifts one week or less ahead of time.
  • 19% of people with changing schedules find out their shifts two weeks ahead of time.
  • 15% of people with changing schedules find out their shifts three weeks ahead of time.
  • 60% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 100 people who took the Breakroom Quiz between December 2024 and September 2026.

Do workers at MercyOne worry about hours?

Most people don’t worry about getting enough hours.
88% of people report they don’t worry about getting enough hours.
Based on data from 151 people who took the Breakroom Quiz between December 2024 and September 2026.

Do MercyOne workers get to choose the shifts they work?

Most people get to choose which shifts they work.
77% report that they have enough control over which shifts they work.
Based on data from 124 people who took the Breakroom Quiz between December 2024 and September 2026.

How easy is it for MercyOne workers to change shifts?

Some people find it hard to change shifts.
39% of people report that it’s hard to change shifts if they need to.
Based on data from 89 people who took the Breakroom Quiz between December 2024 and August 2026.

How easy is it to get time off at MercyOne?

Most people find it easy to get time off.
74% of people report it’s easy to get time off.
Based on data from 62 people who took the Breakroom Quiz between September 2025 and August 2026.

Do MercyOne managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
88% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 148 people who took the Breakroom Quiz between December 2024 and September 2026.

Do jobs at MercyOne spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
15% of people report that their job takes up time that they don’t get paid for.
Based on data from 147 people who took the Breakroom Quiz between December 2024 and September 2026.

How easy is it to take sick days at MercyOne?

Most people find it easy to take sick days.
73% of people report that it’s easy to take time off if they are sick.
Based on data from 71 people who took the Breakroom Quiz between September 2025 and August 2026.

Is a MercyOne job good for students?

Most students say this is a good place to work if you’re studying.
87% of students report this is a good place to work if you’re studying.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and August 2026.

Is working at MercyOne good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
74% of people who care for a child or other relative report this is a good place to work.
Based on data from 34 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at MercyOne feel treated with respect by their managers?

Most people feel treated with respect by their managers.
80% of people say they’re treated with respect by their managers.
Based on data from 66 people who took the Breakroom Quiz between September 2025 and September 2026.

Do people at MercyOne get to take their breaks without interruption?

Most people get breaks without interruption.
74% of people report that they get to take their breaks without interruption.
Based on data from 62 people who took the Breakroom Quiz between September 2025 and August 2026.

Is it stressful to work at MercyOne?

Most people feel stressed here.
74% of people say they often feel stressed at work.
Based on data from 78 people who took the Breakroom Quiz between September 2025 and September 2026.

Do people at MercyOne enjoy their jobs?

Most people enjoy their job.
74% of people report they enjoy their job.
Based on data from 70 people who took the Breakroom Quiz between September 2025 and August 2026.

Do people at MercyOne recommend working with their team?

Only some people recommend working with their team.
48% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 81 people who took the Breakroom Quiz between September 2025 and September 2026.

Do people get enough training when they start at MercyOne?

Most people got enough training when they started.
69% of people report they got enough training when they started working here.
Based on data from 75 people who took the Breakroom Quiz between September 2025 and September 2026.

Do people get support to advance at MercyOne?

Only some people are given support to advance their career here.
In the last year, 60% of people report not being given support to advance their career here.
Based on data from 75 people who took the Breakroom Quiz between September 2025 and September 2026.

Do people think MercyOne’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 78 people who took the Breakroom Quiz between September 2025 and September 2026.

Do workers feel well informed about how MercyOne is doing?

Only some people feel well informed about how the company is doing.
56% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 71 people who took the Breakroom Quiz between September 2025 and August 2026.

What are the most popular titles at Mercyone?

What are the most popular cities for Mercyone jobs?

What are the most popular states for Mercyone jobs?

What are the most popular job types at Mercyone?

Infographic showing various job openings at Mercyone in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Referral Specialist - MercyOne River Point Central IA-Day shift-Full time-Onsite

Trinityhealth

On-site

Full-time

Posted 10 days ago

Key responsibilities

  • Gather, verify, and process referrals, authorizations, and pre-certifications by working closely with physicians, patients, and payers.

  • Schedule appointments, coordinate clinic visits, and arrange additional services such as transportation or interpreter services.

  • Notify physicians and patients when referrals are denied or require additional information.

Trinity Health rating

6.6

Company rating: 6.6 out of 10

Based on 354 frontline employees who took The Breakroom Quiz

572nd of 898 rated healthcare providers

Job description

Employment Type:Full timeShift:Day ShiftDescription:At MercyOne, health care is more than just a doctor's visit or a place to go when you're in need of medical attention. Our Mission is based on improving the health of our communities - that means not only when you are sick but keeping you well.
MercyOne Central Iowa sets the standard for personalized and radically convenient care in the Des Moines metro area and surrounding counties. MercyOne Des Moines Medical Center, founded by the Sisters of Mercy in 1893, is the longest continually operating hospital in Des Moines and Iowa's largest medical center, with 802 beds available. The hospital is one of the Midwest's largest referral centers.
With more than 7,000 colleagues and a medical staff of almost 1,500 physicians and allied health professionals, MercyOne Central Iowa is one of Iowa's largest employers.

Want to learn more about MercyOne Des Moines? Click here: Find a Location Des Moines, Iowa (IA), MercyOne Des Moines

Join the MercyOne Family! We are looking to hire a Referral Specialist!

As a Referral Specialist at MercyOne, you will work with patients requiring a referral, to ensure patient's referral needs are fulfilled for specialty service office visits. Processes referrals, authorizations and pre-certifications for patients, to ensure timely reimbursement.

Schedule:

  • Full Time 40hrs a week, On-Site position, Monday - Friday Day shift, flexible schedule, no holidays or weekends.

General Requirements:

  • Gather, verify, and process referrals, authorizations, and pre-certifications by working closely with physician(s), patients, and payers.
  • Communicate detailed information and answers patients' questions regarding their health care plan; provide answers to billing and insurance clarification questions.
  • Set up appointments, coordinate clinic visits, and any special arrangements such as transportation, interpreter services, specialty care, etc.
  • Coordinate flow of information between medical clinic and referral authorization department to secure a valid referral for clinic patient.
  • Enter referrals, documents communications and action into the system, as appropriate.
  • Notify physician(s) and patient when referral is denied, or if additional information is needed.
  • Develop and maintain database of referral physician offices preferred by each physician within the clinic.
  • Assist Practice Manager with complaint resolution and solutions related to patient referrals.
  • Perform other duties as assigned by the practice manager or physician.

Education:

  • High school diploma or equivalent required.

  • 2 years of progressively responsible related experience in a healthcare environment required.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

What Trinity Health employees say

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About Trinity Health

Sourced by ZipRecruiter

Trinity Health Ann Arbor is a 537 -bed teaching hospital located on 340 acre campus. Recognized by IBM Watson as a Top 100 Hospital and #1 Teaching Hospital, Trinity Health Ann Arbor has been a leading health care provider for more than 100 years. Trinity Health has received numerous local and national awards in recognition of our leadership, quality outcomes, and clinical excellence.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Livonia, MI, US

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