3 Melio Customer Service Jobs Hiring Near You

Senior Product Manager, Partnerships

Location: Hybrid in NYC (3 day in-office requirement)

Qualifications:

• 5+ years of experience as a Product Manager driving B2B products for enterprise and large-scale organizations, demonstrating a track record of delivering impactful solutions in complex environments.
• Proven success building and scaling partnerships and integrations with major industry players, navigating complex stakeholder ecosystems to create win-win outcomes.
• A compelling storyteller with the ability to translate problems into narratives that resonate and inspire action, while documenting requirements with clarity to align R&D and cross-functional teams.
• Skilled at driving cross-functional collaboration across data, marketing, operations, business development, and sales, ensuring all perspectives are heard and aligned. Acts as a facilitator and coordinator, leading with influence toward shared goals.
• An articulate and persuasive communicator, with exceptional interpersonal skills that build trust and rapport both internally and with external partners to deeply understand and advocate for their needs and product roadmap completion.
• Deep expertise in the end-to-end product development lifecycle, from ideation through execution, ensuring a holistic and strategic product vision is executed.

Bonus Points:

• Experience working with a global team and remote peers.
• Experience across Sales, Marketing, Business Development, and Customer Success, bringing a well-rounded perspective to product strategy and execution.
• Deep appreciation for consumer-centered design, with a keen eye for beautifully intuitive products and user experiences.

A day in the life and how you'll make an impact:

• Collaborate closely with major partners to seamlessly embed and expand the Melio platform within their products and services, driving adoption and long-term growth.
• Develop compelling business cases for new products and features through rigorous market research, competitive analysis, user interviews, and stakeholder feedback.
• Establish and track key success metrics, using data-driven insights to prioritize features and measure impact.
• Define comprehensive business and technical requirements, crafting clear, actionable product specifications, feature documentation, and supporting materials to align cross-functional teams.
• Partner with engineering teams and other cross-functional departments throughout the development lifecycle to deliver delightful, high-quality payment experiences that exceed customer expectations.
• Gain deep expertise in partner domains, including user behaviors, workflows, and pain points, to identify the ideal contexts and opportunities for embedding and growing Melio's solutions.

About the team:

We are seeking an experienced Senior Product Manager to lead and manage our strategic partnerships, focusing on embedding our product within our partners' ecosystems. In this role, you will be responsible for identifying, developing, and nurturing key partnerships that drive product integration and co-innovation. You will collaborate closely with cross-functional teams, including engineering, marketing, and sales, to ensure seamless integration and alignment with our partners' needs. Your responsibilities will include defining product requirements, prioritizing features, and overseeing the implementation of embedded solutions. The ideal candidate will have a strong background in product management, excellent communication and negotiation skills, and a proven track record of managing large-scale partnerships. 

About Melio USA: 

• Competitive compensation packages: We strive to make each and every employee feel valued and appreciated. 
• The annual base salary range for this position is $160,000 - $185,000 
• Medical, Dental, and Vision: We offer generous and highly competitive plans with up to 100% employer-paid coverage, FSA and HSA.
• 401K matching: Feel the investment of working at a high-growth company.
• Wellness: We take a holistic approach to wellness at Melio with a focus on providing financial, physical, emotional, social, and community support for our employees. 
• Time Off: Time to rest and recharge is a priority for us. We offer competitive vacation time, sick days, holidays, parental leave and wedding days to allow you to take the time you need, when you need it. 
• Food perks: Enjoy our fully stocked kitchens, along with a weekly Seamless stipend and plenty of catered meals each week. 
• Office culture: Thrive in our collaborative offices in New York City or Denver, in a hybrid working environment. We are dog friendly as well!
• Growth and development: Lean on the diverse team to foster professional and personal growth through workshops, mentorship programs, and team building activities. 

Melio builds business-to-business (B2B) payment tools so small business owners can spend less time in the back office and more time on their craft. As the fastest-growing B2B payment platform in the US, Melio is working hard to find new and better ways to help small businesses succeed in the ways that work best for them.

Melio's diversity, equity and inclusion efforts have always been a top priority within our team. We are an Equal Opportunity Employer, and all of our employees encompass different strengths, experiences and backgrounds. DEI within Melio prioritizes race, gender, age, disability status, veteran status, sexual orientation, religion and many other parts that make up one's identity. Having a diverse team across all offices is key to our success, and inclusion is each #TeaMelio member's responsibility. Melio accepts job applications on an ongoing basis until the position is filled. If you are interested in applying for this job opportunity, please do so directly on our careers page (or if you're here already, scroll down and apply now!). This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.