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Mavensoft Technologies Jobs Information

What are the most popular jobs at Mavensoft Technologies?
Infographic showing various Program Management job openings at Mavensoft Technologies in the United States as of July 2026, with employment types broken down into 80% Full Time, and 20% Contract. Highlights an 80% Physical, 12% Hybrid, and 8% Remote job distribution.
Service Desk Analyst

Service Desk Analyst

Mavensoft Technologies

Nashville, TN • On-site

$19.75 - $27/hr

Contractor

Posted 9 days ago

Job description

Title: IT Service Desk Specialist
Location: Nashville, TN - Onsite ( Daily 7.5 hrs - 8AM to 4:30 PM)
Duration: 12 Months
Position Summary
The Service Desk Personnel provides frontline technical support to end users, troubleshooting hardware, software, network, printer, mobile device, application, and account access issues. This role manages tickets in ServiceNow and delivers professional customer service while handling up to 30 calls per day.
Key Responsibilities
  • Provide phone, remote, and in-person technical support.
  • Troubleshoot printers, server/local print queues, hardware, applications, VPN, Wi-Fi, LTE, and network connectivity.
  • Perform basic Active Directory tasks, including navigating OUs, checking attributes, password resets, and account unlocks.
  • Support iPhones and iPads, including setup, account resets, network settings, and backup/restore.
  • Support Microsoft Teams, Cisco Webex, and video conferencing solutions.
  • Provide remote support using RDP, MSRA, Teams, and Webex.
  • Deploy and configure IT hardware and equipment.
  • Create, update, assign, and manage tickets in ServiceNow.
  • Maintain strong customer service and communication with end users.
  • Required Qualifications
  • IT Service Desk, Help Desk, or Call Center experience preferred.
  • Strong customer service and communication skills.
  • Experience with Active Directory, ServiceNow, printer troubleshooting, remote support, and basic network troubleshooting.
  • Ability to handle up to 30 calls per day.
  • Ability to lift at least 50 pounds.

Email resumes to usjobs@mavensoft.com to apply!
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About Mavensoft Technologies

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Mavensoft’s culture embodies a people-first value system. We genuinely care and empower all team members to consistently demonstrate their energy and passion towards helping our customers reach their goals. As a solution-oriented company, we always strive to deliver our very best to both customers and team members. We make it our daily business to arrive ready to execute and resolve all of your tasks and requests. With such an emboldening, team-centric approach, you'll continue to realize increased employee productivity, delightful customer engagement, improved operational efficiency, and rapid business growth. Our senior management team is built around industry enthusiasts, technocrats, and creative problem solvers. Actively involved in the tech community, we help foster creativity and adopt new technologies for changing the business landscape.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Beaverton, OR, US

Year founded

2004

Social media

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