Service Writer
Florence, SC · On-site
The Larson Group Peterbilt is looking for an experienced Service Writer to join our dynamic team. The potential candidate will greet and consult service customers about their problems. This person ...
60 Larson Group Service Writer Jobs Hiring Near You
Service Writer
Florence, SC · On-site
The Larson Group Peterbilt is looking for an experienced Service Writer to join our dynamic team. The potential candidate will greet and consult service customers about their problems. This person ...
Service Writer
Florence, SC · On-site
The Larson Group Peterbilt is looking for an experienced Service Writer to join our dynamic team. The potential candidate will greet and consult service customers about their problems. This person ...
Service Writer
Florence, SC · On-site
The Larson Group Peterbilt is looking for an experienced Service Writer to join our dynamic team. The potential candidate will greet and consult service customers about their problems. This person ...
The Larson Group Peterbilt is looking for an experienced Service Writer to join our dynamic team. The potential candidate will greet and consult service customers about their problems. This person ...
The Larson Group Peterbilt is looking for an experienced Service Writer to join our dynamic team. The potential candidate will greet and consult service customers about their problems. This person ...
Service Writer The Larson Group Peterbilt is looking for an experienced Service Writer to join our dynamic team. The potential candidate will greet and consult service customers about their problems.
Service Writer The Larson Group Peterbilt is looking for an experienced Service Writer to join our dynamic team. The potential candidate will greet and consult service customers about their problems.
Service Writer The Larson Group Peterbilt is looking for an experienced Service Writer to join our dynamic team. The potential candidate will greet and consult service customers about their problems.
Service Writer The Larson Group Peterbilt is looking for an experienced Service Writer to join our dynamic team. The potential candidate will greet and consult service customers about their problems.
Service Writer
Cincinnati, OH · On-site
The Larson Group Peterbilt is looking for an experienced Service Writer to join our dynamic team. The potential candidate will greet and consult service customers about their problems. This person ...
Service Writer
Cincinnati, OH · On-site
The Larson Group Peterbilt is looking for an experienced Service Writer to join our dynamic team. The potential candidate will greet and consult service customers about their problems. This person ...
The Larson Group Peterbilt is looking for an experienced Service Writer to join our dynamic team. The potential candidate will greet and consult service customers about their problems. This person ...
The Larson Group Peterbilt is looking for an experienced Service Writer to join our dynamic team. The potential candidate will greet and consult service customers about their problems. This person ...
Service Writer
Leland, NC · On-site
The Larson Group Peterbilt is looking for an experienced Service Writer to join our dynamic team. The potential candidate will greet and consult service customers about their problems. This person ...
Service Writer
Leland, NC · On-site
The Larson Group Peterbilt is looking for an experienced Service Writer to join our dynamic team. The potential candidate will greet and consult service customers about their problems. This person ...
Service Writer
Saint Bernard, OH · On-site
The Larson Group Peterbilt is looking for an experienced Service Writer to join our dynamic team. The potential candidate will greet and consult service customers about their problems. This person ...
Service Writer
Saint Bernard, OH · On-site
The Larson Group Peterbilt is looking for an experienced Service Writer to join our dynamic team. The potential candidate will greet and consult service customers about their problems. This person ...
Service Writer
Bay Saint Louis, MS · On-site
The Larson Group Peterbilt is looking for an experienced Service Writer to join our dynamic team. The potential candidate will greet and consult service customers about their problems. This person ...
Service Writer
Bay Saint Louis, MS · On-site
The Larson Group Peterbilt is looking for an experienced Service Writer to join our dynamic team. The potential candidate will greet and consult service customers about their problems. This person ...
Service Writer
Leland, NC · On-site
The Larson Group Peterbilt is looking for an experienced Service Writer to join our dynamic team. The potential candidate will greet and consult service customers about their problems. This person ...
Service Writer
Leland, NC · On-site
The Larson Group Peterbilt is looking for an experienced Service Writer to join our dynamic team. The potential candidate will greet and consult service customers about their problems. This person ...
Service Writer
Bay Saint Louis, MS · On-site
The Larson Group Peterbilt is looking for an experienced Service Writer to join our dynamic team. The potential candidate will greet and consult service customers about their problems. This person ...
Service Writer
Bay Saint Louis, MS · On-site
The Larson Group Peterbilt is looking for an experienced Service Writer to join our dynamic team. The potential candidate will greet and consult service customers about their problems. This person ...
Service Writer
Cincinnati, OH · On-site
The Larson Group Peterbilt is looking for an experienced Service Writer to join our dynamic team. The potential candidate will greet and consult service customers about their problems. This person ...
Service Writer
Cincinnati, OH · On-site
The Larson Group Peterbilt is looking for an experienced Service Writer to join our dynamic team. The potential candidate will greet and consult service customers about their problems. This person ...
The Larson Group Peterbilt is looking for an experienced Service Clerk to join our dynamic team ... Assists the Service Manager, Service Writer, and Service Foreman in all clerical duties. * Ensures ...
The Larson Group Peterbilt is looking for an experienced Service Clerk to join our dynamic team ... Assists the Service Manager, Service Writer, and Service Foreman in all clerical duties. * Ensures ...
Service Clerk
South Bend, IN · On-site
The Larson Group Peterbilt is looking for an experienced Service Clerk to join our dynamic team ... Assists the Service Manager, Service Writer, and Service Foreman in all clerical duties. * Ensures ...
Service Clerk
South Bend, IN · On-site
The Larson Group Peterbilt is looking for an experienced Service Clerk to join our dynamic team ... Assists the Service Manager, Service Writer, and Service Foreman in all clerical duties. * Ensures ...
Service Foreman The Larson Group Peterbilt is looking for an experienced Service Foreman to join ... Assists Service Writer in opening and completing Repair Orders and estimates. * Act as liaison ...
Service Foreman The Larson Group Peterbilt is looking for an experienced Service Foreman to join ... Assists Service Writer in opening and completing Repair Orders and estimates. * Act as liaison ...
2nd Shift Service Foreman
Portage, IN · On-site
The Larson Group Peterbilt is looking for an experienced Service Foreman to join our dynamic team ... Assists Service Writer in opening and completing Repair Orders and estimates. * Act as liaison ...
2nd Shift Service Foreman
Portage, IN · On-site
The Larson Group Peterbilt is looking for an experienced Service Foreman to join our dynamic team ... Assists Service Writer in opening and completing Repair Orders and estimates. * Act as liaison ...
2nd Shift Service Foreman
Portage, IN · On-site
The Larson Group Peterbilt is looking for an experienced Service Foreman to join our dynamic team ... Assists Service Writer in opening and completing Repair Orders and estimates. * Act as liaison ...
2nd Shift Service Foreman
Portage, IN · On-site
The Larson Group Peterbilt is looking for an experienced Service Foreman to join our dynamic team ... Assists Service Writer in opening and completing Repair Orders and estimates. * Act as liaison ...
Service Advisor
Lowell, AR · On-site
The Larson Group Peterbilt is looking for an experienced Service Advisor to join our dynamic team ... Instruct the following shift's service writer on any special instructions and appointments. * Keep ...
Service Advisor
Lowell, AR · On-site
The Larson Group Peterbilt is looking for an experienced Service Advisor to join our dynamic team ... Instruct the following shift's service writer on any special instructions and appointments. * Keep ...
Service Advisor
Lowell, AR · On-site
The Larson Group Peterbilt is looking for an experienced Service Advisor to join our dynamic team ... Instruct the following shift's service writer on any special instructions and appointments. * Keep ...
Service Advisor
Lowell, AR · On-site
The Larson Group Peterbilt is looking for an experienced Service Advisor to join our dynamic team ... Instruct the following shift's service writer on any special instructions and appointments. * Keep ...
Larson Group Jobs Information
What are the key skills and qualifications needed to thrive as a Service Writer, and why are they important?
To thrive as a Service Writer, you need a solid understanding of automotive systems, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and customer relationship management (CRM) tools is often required. Exceptional communication, active listening, and problem-solving abilities help you effectively interact with customers and technicians. These skills ensure accurate service documentation, efficient workflow, and a high level of customer satisfaction in a fast-paced environment.
How does a Service Writer typically collaborate with technicians and customers throughout a repair order?
A Service Writer acts as the communication bridge between customers and the service technicians. They are responsible for accurately documenting customer concerns, explaining recommended services or repairs, and ensuring technicians have clear instructions. Throughout the process, Service Writers update customers on the status of their vehicles and relay important feedback from technicians. Effective collaboration ensures smooth workflow, minimizes misunderstandings, and enhances customer satisfaction.
What does a Service Writer do?
A Service Writer acts as a liaison between customers and the service department in automotive or equipment repair shops. They are responsible for understanding customers' repair and maintenance needs, creating work orders, providing estimates, and communicating job status updates. Service Writers also coordinate with technicians to ensure repairs are completed accurately and on time. Their role is crucial for delivering excellent customer service and ensuring efficient workflow in the service department.
What is the difference between Service Writer vs Service Advisor?
| Aspect | Service Writer | Service Advisor |
|---|---|---|
| Credentials | High school diploma; some certifications preferred | High school diploma; certifications like ASE may be beneficial |
| Work Environment | Auto repair shops, dealerships | Auto repair shops, dealerships |
| Job Role | Records customer vehicle issues, writes repair orders | Discusses vehicle issues with customers, recommends repairs |
| Customer Interaction | Primarily administrative, minimal technical discussion | High customer interaction, technical explanations |
Service Writer and Service Advisor roles often overlap, but Service Writers focus on documenting customer vehicle issues and creating repair orders, while Service Advisors engage more directly with customers to discuss repairs and recommend services. Both roles require good communication skills and industry knowledge, and they work closely within auto service environments.
What other companies are hiring for Service Writer jobs?
What are the most popular jobs at Larson Group?
Full-time
Medical, Dental, Life, Retirement, PTO
Posted 10 days ago
Job description
The Larson Group Peterbilt is looking for an experienced Service Writer to join our dynamic team. The potential candidate will greet and consult service customers about their problems. This person will assist in the coordination and communications of the service department as well as perform a variety of tasks with the warranty department.
What We Offer:
- Paid Time Off
- Paid Holidays
- Medical, Dental and Basic Life
- 401K with employer contribution
- Bi-weekly Pay Schedule
- Opportunity for advancement and Career Development
Responsibilities:
- Open and close work orders providing as much information as possible.
- Record, adjust and report mechanics time for work orders and payroll.
- Help cover phone calls for the Service Department.
- Try to resolve customer complaints.
- Schedule appointments.
- Supervise and assist technicians with the diagnosis and repairs of their jobs.
- Assist with warranty repair paper flow.
- Check in new trucks delivered to the shop and complete the proper forms.
- Consult with the parts department on special order parts and sublet repairs.
- Instruct the following shift's service writer on any special instructions and appointments.
- Keep Service Manager informed of all customer complaints and technician problems.
- Perform other duties as assigned.
Qualifications:
- Should possess a High School Diploma.
- A College degree or a certificate from a trade school is preferred, but not required.
- Experience in dealership service shop environment is strongly preferred but not required.
*Please note this is a safety-sensitive position
The Larson Group Peterbilt is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. We encourage individuals from all backgrounds to apply for our open positions, as we believe that a diverse workforce enhances our ability to serve our customers and community. Applicants who require an accommodation to participate in the job application or hiring process should contact Recruiting@tlgtrucks.com.