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Job Overview

The Events Manager will own one of the highest-volume and most operationally complex programs in our events portfolio: a benefit fairs program of 200+ open enrollment events per year, delivered directly to our members. This role demands someone who leads with a customer service mindset- every detail, every touchpoint, and every stakeholder interaction reflects on the Lantern brand and our members' experience.

Beyond the OE program, this role supports internal events as well as our annual client conference. The right person thrives in structured complexity- they build systems, follow through on every detail, and collaborate naturally across teams with competing priorities.

This role sits at the intersection of Client Success, Member Marketing, and Growth Marketing Events teams. If you're someone who finds deep satisfaction in logistics done right, and understands that at this volume, the process IS the product then this is the role for you.

Responsibilities:

• Own the end-to-end planning and execution of 200+ open enrollment benefit fairs annually, including logistics coordination, vendor management, staffing, and on-site support.
• Build, maintain, and continuously improve scalable systems for the OE benefit fairs program- from swag shipments and ensuring events are fully staffed to post-event reporting and learnings capture.
• Serve as the primary cross-functional partner across Client Success, Member Marketing, and Growth Marketing Events to ensure each benefit fair meets client expectations and delivers consistent, high-quality member experience.
• Manage internal corporate events handling venue sourcing, room assignments, logistics, budget tracking, run-of-show, and vendor coordination.
• Support execution of the annual client conference, contributing to logistics, attendee experience, and on-site coordination.
• Maintain rigorous pre-event documentation and lead post-event debriefs to capture learnings, flag recurring issues, and drive continuous process improvement.
• Track and manage event-level budget allocations across the OE program, flagging variances and ensuring spend stays on plan.
• Proactively manage event calendars, timelines, and internal project tracking in Monday.com, keeping all stakeholders aligned without requiring follow-up.
• Develop creative activation ideas for our highest-priority client benefit fairs. These will be experiential moments, branded touchpoints, and on-site concepts that help Lantern stand out and elevate the member experience at our VIP clients.
• Partner with design and marketing teams on event materials, signage, and member communications as needed.

Requirements:

• 3+ years of experience managing high-volume or complex events programs, with demonstrated ability to run multiple event formats simultaneously without sacrificing quality.
• Proven experience planning and executing internal corporate events including venue sourcing, logistics, and on-site execution.
• Exceptional attention to detail and a process-first mindset; you think in checklists, timelines, and contingency plans.
• Strong cross-functional collaborator with the ability to manage competing stakeholder priorities across multiple internal teams.
• Comfortably analyzing event performance data and translating results into actionable improvements.
• Proficiency in project management tools, preferably Monday.com; familiarity with HubSpot and Salesforce is a plus.
• Ability to thrive in a fast-paced, high-volume environment with shifting priorities and tight deadlines.
• Willingness to travel and work flexible hours, especially during peak OE season.

Bonus If You Have:

• Experience in employer healthcare, employee benefits, or HR tech
• Background building scalable multi-event programs from the ground up
• Experience working directly with client success or account management teams in a B2B environment
• Experience hiring 3rd party contracted staff to work events

Strong Candidates Will:

• Bring ownership mentality to the OE benefits fair program, knowing the details cold, catching problems early, and closing loops without being asked.
• Navigate cross-functional complexity with ease, building trust with Client Success, Member Marketing, and Growth Marketing stakeholders who all have a stake in program outcomes.
• Build and refine systems that make 200+ events feel manageable- documentation, templates, ROI tracking, and processes that scale without losing quality.
• Bring a creative eye to VIP activations, proposing ideas that leave an impression
• Always maintain a customer service mindset, understanding that each benefit fair is a direct touchpoint with our members and a reflection of both Lantern and our clients' brand.
• Balance high-volume execution with strategic thinking, spotting patterns, proposing improvements, and escalating risks before they become problems.

 Benefits: