Field Support Technician
$21.25 - $29/hr
Their focus is to improve the efficiency of Kastle Operations by handling issues quickly and ... Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All ...
69 Kastle Systems Operations Jobs Hiring Near You
Field Support Technician
$21.25 - $29/hr
Their focus is to improve the efficiency of Kastle Operations by handling issues quickly and ... Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All ...
Field Support Technician
$19.50 - $26.75/hr
Their focus is to improve the efficiency of Kastle Operations by handling issues quickly and ... Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All ...
Field Support Technician
$19.50 - $26.75/hr
Their focus is to improve the efficiency of Kastle Operations by handling issues quickly and ... Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All ...
Field Support Technician
$20.25 - $27.75/hr
Their focus is to improve the efficiency of Kastle Operations by handling issues quickly and ... Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All ...
Field Support Technician
$20.25 - $27.75/hr
Their focus is to improve the efficiency of Kastle Operations by handling issues quickly and ... Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All ...
Account Director
Boston, MA · Remote
Kastle Systems is looking for an experienced sales hunter to sell advanced technology security ... Demonstrated expertise communicating with/presenting to all client levels, from operational through ...
Account Director
Boston, MA · Remote
Kastle Systems is looking for an experienced sales hunter to sell advanced technology security ... Demonstrated expertise communicating with/presenting to all client levels, from operational through ...
Field Support Technician
$20.25 - $27.75/hr
Their focus is to improve the efficiency of Kastle Operations by handling issues quickly and ... Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All ...
Field Support Technician
$20.25 - $27.75/hr
Their focus is to improve the efficiency of Kastle Operations by handling issues quickly and ... Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All ...
Project Manager
Falls Church, VA · Remote
$75K - $85K/yr
Kastle Systems is a leading Business to Business (B2B) provider of security-as-a-managed-service ... Strong understanding of operational project delivery, scheduling, forecasting, budgeting ...
Project Manager
Falls Church, VA · Remote
$75K - $85K/yr
Kastle Systems is a leading Business to Business (B2B) provider of security-as-a-managed-service ... Strong understanding of operational project delivery, scheduling, forecasting, budgeting ...
Account Manager
Falls Church, VA · Remote
Kastle Systems is the leader in managed security, with a track record of introducing innovative ... These responsibilities highlight the strategic, operational, and relationship-building aspects of ...
Account Manager
Falls Church, VA · Remote
Kastle Systems is the leader in managed security, with a track record of introducing innovative ... These responsibilities highlight the strategic, operational, and relationship-building aspects of ...
Account Director
Chicago, IL · Remote
Kastle Systems is looking for an experienced sales hunter to sell advanced technology security ... Demonstrated expertise communicating with/presenting to all client levels, from operational through ...
Account Director
Chicago, IL · Remote
Kastle Systems is looking for an experienced sales hunter to sell advanced technology security ... Demonstrated expertise communicating with/presenting to all client levels, from operational through ...
Customer Success Manager
Dallas, TX · On-site
Kastle Systems is the leader in managed security, with a track record of introducing innovative ... These responsibilities highlight the strategic, operational, and relationship-building aspects of ...
Customer Success Manager
Dallas, TX · On-site
Kastle Systems is the leader in managed security, with a track record of introducing innovative ... These responsibilities highlight the strategic, operational, and relationship-building aspects of ...
Account Manager
Falls Church, VA · On-site
Kastle Systems is the leader in managed security, with a track record of introducing innovative ... These responsibilities highlight the strategic, operational, and relationship-building aspects of ...
Account Manager
Falls Church, VA · On-site
Kastle Systems is the leader in managed security, with a track record of introducing innovative ... These responsibilities highlight the strategic, operational, and relationship-building aspects of ...
Field Support Technician
Dallas, TX · On-site
$19.50 - $26.75/hr
Their focus is to improve the efficiency of Kastle Operations by handling issues quickly and ... Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All ...
Field Support Technician
Dallas, TX · On-site
$19.50 - $26.75/hr
Their focus is to improve the efficiency of Kastle Operations by handling issues quickly and ... Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All ...
Field Support Technician
$21 - $28.75/hr
Their focus is to improve the efficiency of Kastle Operations by handling issues quickly and ... Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All ...
Field Support Technician
$21 - $28.75/hr
Their focus is to improve the efficiency of Kastle Operations by handling issues quickly and ... Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All ...
Overview Kastle Systems is the leader in managed security, with a track record of introducing ... Operations/Installation group relating to Installation of Access Control/Security and Video ...
Overview Kastle Systems is the leader in managed security, with a track record of introducing ... Operations/Installation group relating to Installation of Access Control/Security and Video ...
Principal Software Engineer
Falls Church, VA · On-site
$150K - $175K/yr
Source code management systems such as Git and Bitbucket * DevOps tools: Jenkins, Gitlab, GitOps ... Kastle is the premier provider of property technology solutions, with a track record of introducing ...
Principal Software Engineer
Falls Church, VA · On-site
$150K - $175K/yr
Source code management systems such as Git and Bitbucket * DevOps tools: Jenkins, Gitlab, GitOps ... Kastle is the premier provider of property technology solutions, with a track record of introducing ...
Kastle Systems is the leader in managed security, with a track record of introducing innovative ... Establish and manage operational metrics and KPIs to measure operating efficiency, process ...
Kastle Systems is the leader in managed security, with a track record of introducing innovative ... Establish and manage operational metrics and KPIs to measure operating efficiency, process ...
Principal Software Engineer
Falls Church, VA · On-site
$150K - $175K/yr
Source code management systems such as Git and Bitbucket * DevOps tools: Jenkins, Gitlab, GitOps ... Kastle is the premier provider of property technology solutions, with a track record of introducing ...
Principal Software Engineer
Falls Church, VA · On-site
$150K - $175K/yr
Source code management systems such as Git and Bitbucket * DevOps tools: Jenkins, Gitlab, GitOps ... Kastle is the premier provider of property technology solutions, with a track record of introducing ...
Site Reliability Engineer II
$55.50 - $73.75/hr
Kastle Systems is the leader in managed security, with a track record of introducing innovative ... You will own the reliability, scalability, and operational hygiene of Kastle's core infrastructure ...
Site Reliability Engineer II
$55.50 - $73.75/hr
Kastle Systems is the leader in managed security, with a track record of introducing innovative ... You will own the reliability, scalability, and operational hygiene of Kastle's core infrastructure ...
Site Reliability Engineer II
$56.50 - $75/hr
Kastle Systems is the leader in managed security, with a track record of introducing innovative ... You will own the reliability, scalability, and operational hygiene of Kastle's core infrastructure ...
Site Reliability Engineer II
$56.50 - $75/hr
Kastle Systems is the leader in managed security, with a track record of introducing innovative ... You will own the reliability, scalability, and operational hygiene of Kastle's core infrastructure ...
Overview Kastle Systems is the leader in managed security, with a track record of introducing ... Operations/Installation group relating to Installation of Access Control/Security and Video ...
New
Overview Kastle Systems is the leader in managed security, with a track record of introducing ... Operations/Installation group relating to Installation of Access Control/Security and Video ...
New
Site Reliability Engineer II
$53.25 - $70.75/hr
Kastle Systems is the leader in managed security, with a track record of introducing innovative ... You will own the reliability, scalability, and operational hygiene of Kastle's core infrastructure ...
Site Reliability Engineer II
$53.25 - $70.75/hr
Kastle Systems is the leader in managed security, with a track record of introducing innovative ... You will own the reliability, scalability, and operational hygiene of Kastle's core infrastructure ...
Kastle Systems Jobs Information
Do workers at Kastle Systems get paid breaks?
Sometimes. Only some people get paid breaks.
60% of people say they don’t get paid breaks.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and January 2026.
60% of people say they don’t get paid breaks.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and January 2026.
Does Kastle Systems pay people when they’re sick?
Yes. Most people get paid when they’re sick.
83% of people say they would get paid if they were sick but scheduled to work.
Based on data from 6 people who took the Breakroom Quiz between March 2025 and July 2026.
83% of people say they would get paid if they were sick but scheduled to work.
Based on data from 6 people who took the Breakroom Quiz between March 2025 and July 2026.
How easy is it to get time off at Kastle Systems?
Most people find it easy to get time off.
86% of people report it’s easy to get time off.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
86% of people report it’s easy to get time off.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
How easy is it to take sick days at Kastle Systems?
Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 6 people who took the Breakroom Quiz between March 2025 and July 2026.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 6 people who took the Breakroom Quiz between March 2025 and July 2026.
Do people at Kastle Systems feel treated with respect by their managers?
Most people feel treated with respect by their managers.
86% of people say they’re treated with respect by their managers.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
86% of people say they’re treated with respect by their managers.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
Do people at Kastle Systems get to take their breaks without interruption?
Only some people get breaks without interruption.
43% of people report that their breaks get interrupted.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
43% of people report that their breaks get interrupted.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
Is it stressful to work at Kastle Systems?
Some people feel stressed here.
57% of people say they often feel stressed at work.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
57% of people say they often feel stressed at work.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
Do people at Kastle Systems enjoy their jobs?
Most people enjoy their job.
67% of people report they enjoy their job.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and January 2026.
67% of people report they enjoy their job.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and January 2026.
Do people at Kastle Systems recommend working with their team?
Only some people recommend working with their team.
57% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
57% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
Do people get enough training when they start at Kastle Systems?
Some people didn’t get enough training when they started.
43% of people report they didn’t get enough training when they started working here.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
43% of people report they didn’t get enough training when they started working here.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
Do people get support to advance at Kastle Systems?
Only some people are given support to advance their career here.
In the last year, 43% of people report not being given support to advance their career here.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
In the last year, 43% of people report not being given support to advance their career here.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.
Do people think Kastle Systems’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 6 people who took the Breakroom Quiz between March 2025 and July 2026.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 6 people who took the Breakroom Quiz between March 2025 and July 2026.
What are the most popular job types at Kastle Systems?
What are the most popular jobs at Kastle Systems?
What are the most popular categories at Kastle Systems?
Kastle Systems rating
9.1
Based on 7 frontline employees who took The Breakroom Quiz
3rd of 117 rated security
Job description
Overview
Responsibilities
Qualifications
Company Overview
Equal Opportunity Statement
The Field Support Technician II is responsible for assisting with technical issues from the field via the Field Support Hotline. The Field Support Technician II provides professional, technical, and accurate assistance to Kastle Technicians, Partners, and Operations. Their focus is to improve the efficiency of Kastle Operations by handling issues quickly and accurately move technicians along to the next job or by troubleshooting/resolving issues remotely when possible to prevent dispatch in the first place.
Responsibilities
• Providing courteous and professional support to users of the Field Support Hotline
• Logging on to CATs for assigned shifts
• Documenting all calls by creating Field Support Cases in CATs
• Following through on all calls to resolution and escalating appropriately when necessary to Tier1/Tier2
• Identifying and escalating training opportunities for technicians when appropriate
• Provide brief trainings to Technicians, Project Managers, Dispatchers and CS Reps to help fill knowledge gaps of Kastle Products and Services as needed.
• Staying knowledgeable of any new Kastle Product Launches, Tech Bulletins, Wiring Diagrams, Product recalls/defects, etc. to provide the most up to date support.
II AC Specific:
• Intermediate Knowledge of Access Control Systems and their Components
• Proficiency in Kastle Access Control Products, their specifications, and proper usage
• Proficiency in Kastle Tools (NED, EP Monitor, Technician App, FTT, etc.) and their admin functions to support field technicians
II Video Specific:
• Intermediate Knowledge of CCTV/Video Systems and their Components
• Intermediate Knowledge of Networking Components and their Functions
• Proficiency in Kastle Video Products, their specifications, and proper usage
• Proficiency in the Video5 and Classic Portals basic admin functions to support field technicians
Qualifications
- Performs work under general supervision.
- Handles moderately complex issues and problems, and refers more complex issues to higher-level staff.
- Possesses solid working knowledge of subject matter.
- May provide leadership, coaching, and/or mentoring to subordinate group.
- Typically requires an Associate's degree and 2 to 4 years of experience.
- Report to a department head or manager
Company Overview
At Kastle, we believe that diversity makes us stronger - at work and in the world. Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.
Equal Opportunity Statement
At Kastle, we believe that diversity makes us stronger - at work and in the world. Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.
Qualifications:- Performs work under general supervision.
- Handles moderately complex issues and problems, and refers more complex issues to higher-level staff.
- Possesses solid working knowledge of subject matter.
- May provide leadership, coaching, and/or mentoring to subordinate group.
- Typically requires an Associate's degree and 2 to 4 years of experience.
- Report to a department head or manager
About Kastle Systems
Sourced by ZipRecruiter
Industry
It services
Company size
501 - 1,000 Employees
Headquarters location
Falls Church, VA, US
Year founded
1972