Kastle Systems
Kastle Systems

80 Kastle Systems Electronic Field Service Engineer Jobs Hiring Near You

Site Reliability Engineer II

Plain City, OH · On-site

$56.25 - $74.75/hr

Kastle Systems is the leader in managed security, with a track record of introducing innovative ... Participate in shared on-call rotation covering core platform and infrastructure services; on-call ...

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Kastle Systems Jobs Information

Do workers at Kastle Systems get paid breaks?

Sometimes. Only some people get paid breaks.
60% of people say they don’t get paid breaks.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and January 2026.

Does Kastle Systems pay people when they’re sick?

Yes. Most people get paid when they’re sick.
83% of people say they would get paid if they were sick but scheduled to work.
Based on data from 6 people who took the Breakroom Quiz between March 2025 and July 2026.

How easy is it to get time off at Kastle Systems?

Most people find it easy to get time off.
86% of people report it’s easy to get time off.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.

How easy is it to take sick days at Kastle Systems?

Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 6 people who took the Breakroom Quiz between March 2025 and July 2026.

Do people at Kastle Systems feel treated with respect by their managers?

Most people feel treated with respect by their managers.
86% of people say they’re treated with respect by their managers.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people at Kastle Systems get to take their breaks without interruption?

Only some people get breaks without interruption.
43% of people report that their breaks get interrupted.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.

Is it stressful to work at Kastle Systems?

Some people feel stressed here.
57% of people say they often feel stressed at work.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people at Kastle Systems enjoy their jobs?

Most people enjoy their job.
67% of people report they enjoy their job.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and January 2026.

Do people at Kastle Systems recommend working with their team?

Only some people recommend working with their team.
57% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people get enough training when they start at Kastle Systems?

Some people didn’t get enough training when they started.
43% of people report they didn’t get enough training when they started working here.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people get support to advance at Kastle Systems?

Only some people are given support to advance their career here.
In the last year, 43% of people report not being given support to advance their career here.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people think Kastle Systems’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 6 people who took the Breakroom Quiz between March 2025 and July 2026.

What other companies are hiring for Electronic Field Service Engineer jobs?

Infographic showing various Electronic Field Service Engineer job openings at Kastle Systems in the United States as of August 2026, with employment types broken down into 95% Full Time, and 5% Temporary. Highlights an 81% Physical, 11% Hybrid, and 8% Remote job distribution.

Remote Field Operations Coordinator

Kastle Systems

Plain City, OH • On-site

Full-time

Posted 6 days ago


Key responsibilities

  • Manage daily scheduling, dispatching, and routing for field technicians to optimize route efficiency, project timelines, and SLA commitments.

  • Monitor and manage the full lifecycle of service and work order tickets from creation through completion in the ticketing system.

  • Communicate proactively with clients regarding technician arrival windows, service updates, and follow-up requirements.


Kastle Systems rating

9.1

Company rating: 9.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

3rd of 119 rated security


Job description

Overview

Together, We Enhance Innovation and Growth

i2G specializes in advanced physical electronic security and life safety solutions. I2G has proven experience in surveillance, access control, and intrusion detection systems, biometrics, fence sensors, radars, ground sensors, anti-drone technologies, and more. We excel in design, project management, commissioning, and enterprise technology integrations.

i2G’s mission is to provide the products and services that meet our customers’ needs to give them a vital advantage in today’s market, helping to protect what matters most.

The Field Operations Coordinator plays a vital role in optimizing field service delivery by managing technician scheduling, dispatching, and service ticket workflows. This role serves as the central liaison between field service technicians, project teams, and clients, ensuring work orders are executed efficiently, tracked accurately, and closed out in a timely manner.


Responsibilities

Technician Scheduling & Dispatch


  • Manage daily scheduling, dispatching, and routing for field technicians to optimize route efficiency, project timelines, and SLA commitments.
  • Serve as the primary point of contact for technicians regarding schedule adjustments, on-site delays, emergency dispatches, and logistical support.
  • Coordinate with project managers and operations leadership to allocate field resources according to skill sets, certifications, and project priorities.

Ticket Lifecycle & Workflow Management


  • Monitor and manage the full lifecycle of service and work order tickets from creation through completion in the ticketing system.
  • Review technician notes, parts usage, and labor hours for accuracy and completeness before closing tickets.
  • Track outstanding, delayed, or escalated tickets, proactively resolving bottlenecks to ensure high first-time fix rates and prompt issue resolution.

Cross-Functional & Customer Coordination


  • Communicate proactively with clients regarding technician arrival windows, service updates, and follow-up requirements.
  • Collaborate with procurement and warehouse teams to verify that required materials, parts, and equipment are available prior to technician dispatch.
  • Coordinate with internal engineering, project management, and billing teams to ensure seamless handoffs and accurate job costing.

Operational Reporting & Process Improvement


  • Generate weekly and monthly metrics on technician utilization, ticket resolution times, and schedule adherence.
  • Identify recurring workflow bottlenecks and recommend process improvements for dispatch and ticket completion.
  • Assist in maintaining standard operating procedures (SOPs) for dispatch and field service workflows.

Qualifications
  • Associate or Bachelor’s degree in Business Administration, Operations, Supply Chain, or a related field (or equivalent practical experience).
  • 2+ years of experience in operations coordination, service dispatch, field service coordination, or technical scheduling.
  • Proven experience utilizing ticketing systems, Field Service Management (FSM) software, or CRM platforms (e.g., Salesforce, ServiceNow, ConnectWise, Jira).
  • Familiarity with physical security, low-voltage, life safety, or telecommunications field operations is strongly preferred.
  • Strong organizational, multitasking, and problem-solving skills in a fast-paced environment.
  • Excellent written and verbal communication skills, with a focus on cross-functional collaboration and customer service.
  • Proficiency with the Microsoft Office Suite (especially Excel and Outlook) and Google Workspace.

Company Overview

This is a Field Operations Coordinator opportuity with i2G Systems. Learn more about i2G Systems: https://www.i2gsystems.com

"Kastle Systems Makes Strategic Investment in i2G Systems, Strengthening Leadership in Serving High-Security Industries and High-Value, Large Scale Facilities" Read More About the Partnership Here:

https://www.kastle.com/kastle-systems-makes-strategic-investment-in-i2g-systems-strengthening-leadership-in-serving-high-security-industries-and-high-value-large-scale-facilities/  


Equal Opportunity Statement

At i2G Systems, we believe that diversity makes us stronger -  at work and in the world.  i2G Systems is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.

Qualifications:
  • Associate or Bachelor’s degree in Business Administration, Operations, Supply Chain, or a related field (or equivalent practical experience).
  • 2+ years of experience in operations coordination, service dispatch, field service coordination, or technical scheduling.
  • Proven experience utilizing ticketing systems, Field Service Management (FSM) software, or CRM platforms (e.g., Salesforce, ServiceNow, ConnectWise, Jira).
  • Familiarity with physical security, low-voltage, life safety, or telecommunications field operations is strongly preferred.
  • Strong organizational, multitasking, and problem-solving skills in a fast-paced environment.
  • Excellent written and verbal communication skills, with a focus on cross-functional collaboration and customer service.
  • Proficiency with the Microsoft Office Suite (especially Excel and Outlook) and Google Workspace.
Education:UNAVAILABLEEmployment Type: UNAVAILABLE

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