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117 Jb Hunt Customer Service Representative Jobs Hiring Near You

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J.B. Hunt Jobs Information

Do workers at J.B. Hunt get paid breaks?

Yes. Most people get paid breaks.
68% of people say they get paid breaks.
Based on data from 34 people who took the Breakroom Quiz between July 2025 and July 2026.

Does J.B. Hunt pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
54% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 54 people who took the Breakroom Quiz between July 2025 and July 2026.

At J.B. Hunt, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
89% of people say they have to use vacation days when they’re out sick.
Based on data from 55 people who took the Breakroom Quiz between August 2025 and July 2026.

Is the health insurance from J.B. Hunt affordable enough for their workers?

Most people say the health insurance costs are okay.
87% of people say the health insurance costs are okay
Based on data from 47 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get paid time off at J.B. Hunt?

Most people get paid time off work.
95% of people say they get paid time off.
Based on data from 60 people who took the Breakroom Quiz between July 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 83% of people with changing schedules find out their shifts one week or less ahead of time.
  • 11% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 6% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 35 people who took the Breakroom Quiz between November 2024 and May 2026.

Do workers at J.B. Hunt worry about hours?

Most people don’t worry about getting enough hours.
88% of people report they don’t worry about getting enough hours.
Based on data from 41 people who took the Breakroom Quiz between May 2025 and May 2026.

Do J.B. Hunt workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
45% report that they don’t have enough control over which shifts they work.
Based on data from 38 people who took the Breakroom Quiz between May 2025 and May 2026.

How easy is it for J.B. Hunt workers to change shifts?

Some people find it hard to change shifts.
57% of people report that it’s hard to change shifts if they need to.
Based on data from 69 people who took the Breakroom Quiz between November 2024 and May 2026.

How easy is it to get time off at J.B. Hunt?

Most people find it easy to get time off.
71% of people report it’s easy to get time off.
Based on data from 51 people who took the Breakroom Quiz between July 2025 and July 2026.

Do J.B. Hunt managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
91% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 75 people who took the Breakroom Quiz between February 2025 and February 2026.

Do jobs at J.B. Hunt spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
26% of people report that their job takes up time that they don’t get paid for.
Based on data from 38 people who took the Breakroom Quiz between May 2025 and May 2026.

How easy is it to take sick days at J.B. Hunt?

Most people find it easy to take sick days.
76% of people report that it’s easy to take time off if they are sick.
Based on data from 55 people who took the Breakroom Quiz between July 2025 and July 2026.

Is a J.B. Hunt job good for students?

Only some students say this is a good place to work if you’re studying.
50% of students report this isn’t a good place to work if you’re studying.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and June 2026.

Is working at J.B. Hunt good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
70% of people who care for a child or other relative report this is a good place to work.
Based on data from 46 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at J.B. Hunt feel treated with respect by their managers?

Most people feel treated with respect by their managers.
73% of people say they’re treated with respect by their managers.
Based on data from 48 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at J.B. Hunt get to take their breaks without interruption?

Most people get breaks without interruption.
77% of people report that they get to take their breaks without interruption.
Based on data from 47 people who took the Breakroom Quiz between July 2025 and July 2026.

Is it stressful to work at J.B. Hunt?

Most people feel stressed out here.
72% of people say they often feel stressed out at work.
Based on data from 58 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people at J.B. Hunt enjoy their jobs?

Most people enjoy their job.
67% of people report they enjoy their job.
Based on data from 43 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at J.B. Hunt recommend working with their team?

Not many people recommend working with their team.
68% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 60 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get enough training when they start at J.B. Hunt?

Some people didn’t get enough training when they started.
50% of people report they didn’t get enough training when they started working here.
Based on data from 56 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get support to advance at J.B. Hunt?

Only some people are given support to advance their career here.
In the last year, 56% of people report not being given support to advance their career here.
Based on data from 66 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people think J.B. Hunt’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
84% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 55 people who took the Breakroom Quiz between July 2025 and July 2026.

Do workers feel well informed about how J.B. Hunt is doing?

Only some people feel well informed about how the company is doing.
53% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 53 people who took the Breakroom Quiz between July 2025 and July 2026.

What other companies are hiring for Customer Service Representative jobs?

What are the most popular jobs at Jb Hunt?

What are the most popular categories at Jb Hunt?

Infographic showing various Customer Service Representative job openings at Jb Hunt in the United States as of August 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 100% Physical job distribution.

Customer Experience Account Manager

J.B. Hunt Transport Services, Inc.

Lowell, AR • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

J.B. Hunt rating

7.0

Company rating: 7.0 out of 10

Based on 177 frontline employees who took The Breakroom Quiz

215th of 365 rated logistics

Job description

Job Title:
Customer Experience Account Manager
Department:
Customer Service & Contact Center Operations
Country:
United States of America
State/Province:
Arkansas
City:
Lowell
Full/Part Time:
Full time
Job Summary:
Under routine supervision, this position is responsible for delivering an exceptional customer experience to the assigned customer base. Work requires developing and maintaining customer relationships that align expectations, improve performance, and maximize business potential, growth, and retention.
Job Description:
Key Responsibilities:
• Execute the spirit and methodology of J.B. Hunt's Customer Value Delivery for assigned clients (Understand, Deliver, Measure, Communicate, and Anticipate)
• Understands, analyzes, and improves Customer KPIs outlined on the CEAM Scorecard, including net promoter score (NPS), award compliance rate, quantity of CVD activities, and time-to-reply speed
• Coordinate with internal teams and the customer to implement the customer's solution, including participation in kick-off and understanding contractual obligations to facilitate customer needs
• Oversee on-time delivery, accurate billing, available capacity, and optimal margins by coordinating with operations, pricing, and other supporting teams
• Anticipates customer issues and proactively provides solutions to prevent obstacles and meet or exceed customer expectations • Gain competency with J B Hunt's technology and tools, and educate and encourage clients to leverage the tools
• Communicate internally and externally, especially by responding to information requests, checking load status, and solving problems to achieve customer satisfaction and minimize service failures
• Present to client stakeholders frequently both onsite or remotely to negotiate a positive outcome; presentation topics include, but are not limited to, service levels, acceptance, award compliance, etc., and/or cost and delivery analysis
• Gain competency in J.B. Hunt offerings and market knowledge to understand the conditions and challenges the managed customer base is facing and the corresponding solutions that J.B. Hunt can provide
• Work with a managed client base to continuously improve shipment operations, such as automated tracking, online booking/shipment management, communication on accessorials, and offering solutions based on shipping patterns and needs
Qualifications:
Minimum Qualifications:
  • High School Diploma/GED with 2 years of transportation/logistics, sales, account management, or relevant experience; OR Bachelor's Degree in a related field of transportation/logistics, sales, or account management

AND Demonstration of the following skills and abilities through education, certifications, military, or other experiences:
  • Experience using Microsoft Office Suite; working knowledge of Excel and PowerBI

Preferred Qualifications:
  • Bachelor's Degree in a related field with 2 years of transportation/logistics, sales, account management, or relevant experience.
  • Experience working within set productivity goals and metrics; experience being held accountable for meeting goals
  • Understanding of the importance of meeting or exceeding established targets and the ability to drive critical activities to completion
  • Ability to meet or exceed customer needs and expectations to provide excellent service
  • Ability to add value to a team setting through collaborating on a common goal
  • Strong professional communication skills applied internally and externally
  • Ability to adapt to a dynamic work environment and shifting priorities and directives
  • Ability to perform in a stressful and high-pressure work environment
  • Ability to think critically and problem-solve for your portfolio of customers on an ongoing basis
  • Ability to effectively retain and grow your portfolio by maintaining a customer-centric attitude
  • Knowledge of basic North American geography including states, major cities, and time zones
  • Ability to maintain composure and influence during tough conversations
  • Ability to use time and resources efficiently and effectively

This position is not eligible for employment-based sponsorship.
Compensation:
Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company's bonus and incentive plans, as applicable and in effect from time to time.
Benefits:
The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.
Education:
Bachelors: Supply Chain Management, Bachelors: Transportation Logistics, GED (Required), High School (Required)
Work Experience:
Customer Service/Account Manager, Sales, Transportation/Logistics
Job Opening ID:
00636503 Customer Experience Account Manager (Open)
"This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions."
J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.

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