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Overview

Ivyhill is seeking an Executive Medicine Services Health Care Coordinator for a temporary (9 month) position in Bethesda, MD. The Executive Medicine Services Health Care Coordinator (EMSH Coordinator) will execute and monitor work in accordance with the Executive Medicine Services Care Coordination support plan and use operational and tactical knowledge to make decisions pertaining to care coordination requirements for Executive Beneficiaries. The EMSH Coordinator will administer, supervise, or perform work required to coordinate primary and specialty healthcare for Executive Beneficiaries. The role may advise agency management on policy formulation and identify and carry out communication requirements inherent in disseminating policy decisions. It will identify communication needs and develop informational materials that inform stakeholders of the agency’s policies, programs, services, and activities, and plan, execute, and evaluate the effectiveness of information and communication programs in furthering agency goals.

Duties and Responsibilities

• Applies knowledge of medical terminology to understand requirements of care coordination, medical processes, and procedures sufficient to provide specialized and expert care coordination support.
• Applies knowledge of Military Treatment Facilities (MTFs) specialty services, capabilities and capacities and optimizes access to care for Executive Beneficiaries, considering complex scheduling requirements.
• Plans, designs, and oversees agency policies, programs, and procedures governing information dissemination for significant and controversial agency decisions or actions.
• Provides advice and consultation on program-specific public communications.
• Analyzes and evaluates program needs to advise the supervisor and other management officials on information that should be available to Executive Beneficiaries, MTFs, or the public.
• Establishes and maintains working relationships with MTF leadership, clinic staff, care partners for Executive Beneficiaries, and other relevant stakeholders or organizations.
• Provides superior customer service and organizational skills. Undertakes comprehensive care coordination addressing routine, specialty, or urgent healthcare coordination requirements.
• Ensures consistent communications and active engagement with external stakeholders; coordinates the dissemination of program-specific performance improvement information.
• Collaborates, interacts, and represents the organization at the highest levels within the government and with healthcare community representatives.
• Collaborates with cross-functional teams, management, and senior leadership to translate complex care coordination information into actionable insights and strategies.
• Provides leadership and direction to determine customer needs and identify the best care coordination and communication strategies to meet those needs through multiple channels (e.g., training, events, conference calls, in-person visits, and other modalities).
• Prepares reports and/or presentations and presents results to senior leaders, managers, clients, professional organizations, and other groups or individuals.
• Evaluates the effectiveness of care coordination and communication programs by analyzing historical data and making recommendations for improvement.
• Reviews and interprets new regulations and policies; independently maintains, formulates, or updates general policies, regulations, plans, and procedures for administrative functions to meet changing conditions.
• Ensures routine responses to executive medicine services inquiries on standard matters are appropriate and compliant with agency policies.
• Applies knowledge of medical terminology to understand healthcare requirements, coordination of care requirements, medical processes, and procedures to coordinate care and provide administrative and programmatic support.
• Develops, executes, monitors, and oversees programs supporting care coordination requirements of executive beneficiaries in the National Capital Region (NCR) and those seeking care within the NCR.
• Monitors legislative activities and tracks changes to agency policy for potential impact on executive medicine services care coordination programs.
• Supports optimized access to care, reliable communications, and information dissemination for beneficiary populations; interacts with individuals from varying backgrounds and health care team members in a courteous and helpful manner.
• Develops high-visibility strategic communications plans for highly complex executive medicine services matters, including messaging, engagement opportunities, assets needed, key locations, and audience descriptions.
• Plans, designs, and oversees agency policies, programs, and procedures governing executive medicine functions for significant and controversial agency decisions or actions.
• Provides advice and consultation on public relations topics and the evaluation of public relations programs to establish, maintain, and manage communications planning and evaluation, media relations, and information dissemination.
• Analyzes and evaluates program needs to advise management on information that should be provided to the public or approaches to attain program goals.
• Establishes and maintains working relationships with special interest groups and other relevant organizations.
• Provides superior customer service and organizational skills. Designs and undertakes comprehensive business studies addressing urgent and unique customer requirements.
• Communicates project information to team members and solicits feedback; regularly communicates organizational goals, policies, and trends; shares information and advocates for meeting customer requirements.
• Ensures consistent communications and active engagement with external stakeholders; coordinates the dissemination of program-specific performance improvement information within the organization.
• Applies liaison principles, methods, practices, analytical methods, and interpersonal relations to develop new approaches to care coordination or internal communication challenges.
• Collaborates with government and healthcare community representatives to translate executive services care coordination requirements into actionable insights and strategies; analyzes processes and data to maximize efficiency and decision-making.
• Provides leadership and direction to determine customer needs and recommend programmatic, communication, or protocol-related strategies across multiple channels.
• Applies research tools, IT, and systems knowledge to decision-making and system development for high-visibility or urgent coordination or program requirements.
• Provides executive-level advice and guidance to senior management on coordination, program, and communications strategies; policy development, review, and analysis; advocacy relations plans and strategies; and innovative solutions for complex issues.
• Prepares reports and/or presentations for senior leaders, managers, clients, professional organizations, and other groups or individuals.
• Evaluates the effectiveness of executive medicine services coordination of care programs by analyzing historical data and recommending improvements.
• Researches highly complex program and policy areas and leads goal definition, analytical framework, and methodologies to plan, implement, and evaluate studies and projects.
• Prepares responses to program and policy inquiries through fact-finding and research, consulting with appropriate officials, and presenting recommendations for senior managers.

Qualifications

• Must be a U.S. Citizen.
• Bachelor’s Degree or technical healthcare industry certification preferred.
• Must be able to obtain and maintain the required clearance.
• Must have 5+ years of experience in a healthcare environment and/or hospitality services.
• Exceptional verbal and written communication skills.
• Experience with executing operational programs.
• In-depth knowledge of the regulatory framework in health care systems.
• Proficient with Microsoft Excel, PowerPoint, and Word.
• A substitution for education or experience may be considered.
• Must have the ability to influence through expert power and communication.

Benefits

Ivyhill offers a competitive benefits program including medical, dental and vision; life and AD&D insurance; short- and long-term disability; supplemental life insurance; and a 401(k) plan.