As a Call Center Operator for ITCON, you will serve as an analyst for the National Coordination Center. You will support U.S. Immigration and Customs Enforcement (ICE) by fielding requests from law ...
57 Itcon Jobs Hiring Near You
As a Call Center Operator for ITCON, you will serve as an analyst for the National Coordination Center. You will support U.S. Immigration and Customs Enforcement (ICE) by fielding requests from law ...
Contact Center Customer Service Representative
$15.50 - $20/hr
ITCON Services is seeking to hire seasoned Customer Service Representatives to build a pipeline for upcoming work. We're seeking outside-the-box thinkers who are technically skilled and customer ...
Contact Center Customer Service Representative
$15.50 - $20/hr
ITCON Services is seeking to hire seasoned Customer Service Representatives to build a pipeline for upcoming work. We're seeking outside-the-box thinkers who are technically skilled and customer ...
ITCON Services is looking for a bright, motivated Site Manager - Contact Center with FMCSA (Federal Motor Carrier Safety Administration) experience to join our team. A Site Manager in a contact ...
ITCON Services is looking for a bright, motivated Site Manager - Contact Center with FMCSA (Federal Motor Carrier Safety Administration) experience to join our team. A Site Manager in a contact ...
ITCON Services is looking for a bright, motivated Project Manager - Contact Center with FMCSA (Federal Motor Carrier Safety Administration) experience to join our team. A Contact Center Project ...
ITCON Services is looking for a bright, motivated Project Manager - Contact Center with FMCSA (Federal Motor Carrier Safety Administration) experience to join our team. A Contact Center Project ...
Jr. Project Manager / Business Analyst
$26.50 - $35.75/hr
ITCON Services is seeking to hire a motivated and versatile individual to join our team as a Junior Project Manager / Business Analyst. The successful candidate will be responsible for leading and ...
Jr. Project Manager / Business Analyst
$26.50 - $35.75/hr
ITCON Services is seeking to hire a motivated and versatile individual to join our team as a Junior Project Manager / Business Analyst. The successful candidate will be responsible for leading and ...
ITCON Services is looking for a bright, motivated Information Systems Security Manager (ISSM) with FMCSA (Federal Motor Carrier Safety Administration) experience to join our team. An Information ...
ITCON Services is looking for a bright, motivated Information Systems Security Manager (ISSM) with FMCSA (Federal Motor Carrier Safety Administration) experience to join our team. An Information ...
ITCON is hiring Call Center Supervisors to serve as the frontline leaders of the National Coordination Center. You will be responsible for the direct oversight of dispatchers/analysts, ensuring that ...
ITCON is hiring Call Center Supervisors to serve as the frontline leaders of the National Coordination Center. You will be responsible for the direct oversight of dispatchers/analysts, ensuring that ...
Contact Center Customer Service Representative
$15.50 - $19.75/hr
ITCON Services is seeking to hire seasoned Customer Service Representatives to build a pipeline for upcoming work. We're seeking outside-the-box thinkers who are technically skilled and customer ...
Contact Center Customer Service Representative
$15.50 - $19.75/hr
ITCON Services is seeking to hire seasoned Customer Service Representatives to build a pipeline for upcoming work. We're seeking outside-the-box thinkers who are technically skilled and customer ...
As a Call Center Operator for ITCON, you will serve as an analyst for the National Coordination Center. You will support U.S. Immigration and Customs Enforcement (ICE) by fielding requests from law ...
As a Call Center Operator for ITCON, you will serve as an analyst for the National Coordination Center. You will support U.S. Immigration and Customs Enforcement (ICE) by fielding requests from law ...
Proposal Technical Writer
Vienna, VA · On-site
ITCON Services is currently building a pipeline for a Proposal Technical Writer in the Tysons Corner - Vienna, VA area , who is looking for a new and exciting challenge in a fast-growing small ...
Proposal Technical Writer
Vienna, VA · On-site
ITCON Services is currently building a pipeline for a Proposal Technical Writer in the Tysons Corner - Vienna, VA area , who is looking for a new and exciting challenge in a fast-growing small ...
Join ITCON Services, a forward-thinking consulting firm delivering innovative technology and management solutions that exceed customer expectations. We are seeking dedicated Call Center Operators to ...
Join ITCON Services, a forward-thinking consulting firm delivering innovative technology and management solutions that exceed customer expectations. We are seeking dedicated Call Center Operators to ...
Java Developer
Vienna, VA · On-site
$51.25 - $66.25/hr
At ITCON, we offer competitive compensation, paid training and development opportunities, healthcare benefits that start on your first day, commuter benefits, work-life balance, and the opportunity ...
Java Developer
Vienna, VA · On-site
$51.25 - $66.25/hr
At ITCON, we offer competitive compensation, paid training and development opportunities, healthcare benefits that start on your first day, commuter benefits, work-life balance, and the opportunity ...
Sr. Capture Manager
Vienna, VA · On-site +1
ITCON Services is seeking a results-driven Sr. Capture Manager with extensive experience in Federal Civilian agencies to lead and manage business development efforts. The ideal candidate will play a ...
Sr. Capture Manager
Vienna, VA · On-site +1
ITCON Services is seeking a results-driven Sr. Capture Manager with extensive experience in Federal Civilian agencies to lead and manage business development efforts. The ideal candidate will play a ...
ServiceNow Engineer- Contact Center
Nashville, TN · On-site
$52.25 - $71.75/hr
ITCON is seeking a skilled Mid-Level ServiceNow Engineer to develop and maintain the core operational platform for our Call Center. This 24/7/365 call center facility serves as the central ...
ServiceNow Engineer- Contact Center
Nashville, TN · On-site
$52.25 - $71.75/hr
ITCON is seeking a skilled Mid-Level ServiceNow Engineer to develop and maintain the core operational platform for our Call Center. This 24/7/365 call center facility serves as the central ...
ITCON is seeking a skilled Mid-Level IVR / Telephony Engineer to architect and maintain the communications backbone of the call center. This call center facility operates 24/7/365 as the central hub ...
ITCON is seeking a skilled Mid-Level IVR / Telephony Engineer to architect and maintain the communications backbone of the call center. This call center facility operates 24/7/365 as the central hub ...
Call Center Operator
Bethesda, MD · On-site
Join ITCON Services, a forward-thinking consulting firm delivering innovative technology and management solutions that exceed customer expectations. We are seeking dedicated Call Center Operators to ...
Call Center Operator
Bethesda, MD · On-site
Join ITCON Services, a forward-thinking consulting firm delivering innovative technology and management solutions that exceed customer expectations. We are seeking dedicated Call Center Operators to ...
Join ITCON Services, a forward-thinking consulting firm delivering innovative technology and management solutions that exceed customer expectations. We are seeking dedicated Call Center Supervisors ...
Join ITCON Services, a forward-thinking consulting firm delivering innovative technology and management solutions that exceed customer expectations. We are seeking dedicated Call Center Supervisors ...
ITCON Services is looking for a bright, motivated Headquarters-Based Subject Matter Experts with FMCSA (Federal Motor Carrier Safety Administration) experience to join our team. Key Responsibilities
ITCON Services is looking for a bright, motivated Headquarters-Based Subject Matter Experts with FMCSA (Federal Motor Carrier Safety Administration) experience to join our team. Key Responsibilities
ITCON Services is looking for a bright, motivated Program Manager - Contact Center with FMCSA (Federal Motor Carrier Safety Administration) experience to join our team. A Program Manager for a ...
ITCON Services is looking for a bright, motivated Program Manager - Contact Center with FMCSA (Federal Motor Carrier Safety Administration) experience to join our team. A Program Manager for a ...
Call Center Lead Operator
Bethesda, MD · On-site
Join ITCON Services, a forward-thinking consulting firm delivering innovative technology and management solutions that exceed customer expectations. We are seeking dedicated Call Center Lead ...
Call Center Lead Operator
Bethesda, MD · On-site
Join ITCON Services, a forward-thinking consulting firm delivering innovative technology and management solutions that exceed customer expectations. We are seeking dedicated Call Center Lead ...
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Job description
This is not a typical customer service role. As a Call Center Operator for ITCON, you will serve as an analyst for the National Coordination Center. You will support U.S. Immigration and Customs Enforcement (ICE) by fielding requests from law enforcement officers and conducting comprehensive analysis of criminal and immigration history. Your work directly informs "time-sensitive decision making " regarding arrests and public safety.
Role Summary
Operators handle inbound calls from lawenforcement agencies participating in the 287(g) program, performing identity verification, database checks, and documentation in accordance with ICE protocols.
Key Responsibilities
Answer and process inbound calls from 287(g) partner agencies
Perform database lookups and identity verification using authorized systems
Document call details accurately in accordance with ICE standards
Follow scripts, protocols, and escalation procedures
Maintain confidentiality and data security at all times
Meet performance metrics including accuracy, timeliness, and call quality
Requirements
Must be a United States Citizen
High school diploma or equivalent
1+ year of call center or customer service experience
Strong attention to detail and documentation accuracy
Ability to work in a structured, protocoldriven environment
Ability to obtain required clearances
Preferred Qualifications
Experience supporting law enforcement or government programs
About ItCon
Sourced by ZipRecruiter
Company size
11 - 50 Employees
Headquarters location
Spring Valley, NY, US
Year founded
2008