68 Iqvia Customer Service Jobs Hiring Near You

As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma get medicines for the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product's value to payers, physicians, and patients. A significant part of our business is acting as the biopharma sales force to physicians or providing nurses to educate patients or prescribers. With the right experience, you can help deliver medical breakthroughs in the real world.

We are excited to announce that currently we are looking for a Nurse Educator to join our team of over 10,000 global field personnel supporting our pharmaceutical and biotech clients.

Nurse Educator

Patients are at the center of our business strategies. The Nurse Educator Program is an educational based program designed as a resource for patients living with chronic diseases that have been prescribed specific medications. Nurse Educators provide education about specific disease treatments, and resources to help patients better begin and manage their disease state and resources associated with their prescribed medication. Nurse Educators are responsible for participating in one-on-one communications with patients. The Nurse Educator interacts with enrolled patients in person, by telephone, video platforms, email and SMS strictly following the guidelines of the program. Since the program is strictly educational based, Nurse Educators do not provide medical advice or work clinically within this role.

The Nurse Educator will:

Coordinate and facilitate the connection between patients and program approved, patient-based resources.

Provide direct educational training to patients on specific disease states and assigned medication.

Ability to support multiple disease states and medications as needed

Provide patient-focused education to promote behavioral change for the empowerment of patients to improve specific treatment compliance

Foster appropriate dialogue between patient and health care provider

Job Qualifications:

Bachelor's degree and/or BSN preferred

RN licensure required in state of residency - compact multi-state license as available per state

Current nursing license in good standing

5 + yrs. clinical experience in healthcare to include hospital, home health, pharmaceutical or biotech

Nurse educator experience preferred

Bilingual in English/Spanish preferred

Valid driver's license required

Ambassador must live in the designed territory as determined by the business

Direct interaction with patients and support for persistence and compliance

Knowledge of clinical data and pharmacology

Demonstrated time management skills; planning and prioritization skills; ability to multi-task and maintain prioritization of key projects and deadlines

Demonstrated effective presentation skills; ability to motivate others; excellent interpersonal (written and verbal) skills with demonstrated effectiveness to work cross functional and independently

Demonstrated ability to develop, follow and execute developed plans in an independent environment

Dedicated home workspace

Demonstrated ability to effectively build positive relationships both internally & externally

Demonstrated ability to be adaptable to changing work environments and responsibilities

Fully competent in MS Office (Word, Excel, PowerPoint) and iPad technology

Flexibility to work weekends and evenings

Traveling up to 60-70%

Duties may require compliance with client requirements that all those performing services on-site be fully vaccinated

Annual salary + car allowance + ability to earn bonus

#LI-CES

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more athttps://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role is $95,000-$105,000 annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.