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    Infographic showing various Software job openings at Intrepid in the United States as of August 2026, with employment types broken down into 9% Full Time, and 91% Contract. Highlights an 100% Physical job distribution.

    Technical Support Engineer II

    Intrepid Control Systems

    Troy, MI • On-site

    Full-time

    Re-posted 20 days ago

    Job description

    Job Summary:
    Intrepid Control Systems is a company specializing in technical support for vehicle network technologies. They are seeking a Technical Support Engineer II to provide advanced troubleshooting and support for hardware and software issues, while ensuring effective communication with customers and internal teams.
    Responsibilities:
    • Provide technical support for hardware, software, and vehicle network-related issues
    • Independently troubleshoot complex customer issues and technical escalations
    • Assist customers with hardware setup, software installation, and configuration of ICS products
    • Create and troubleshoot simulation and testing environments to emulate customer systems
    • Perform wiring and network setup activities
    • Process and install customer software license requests
    • Diagnose hardware failures and assess repair or testing requirements
    • Analyze and reproduce customer-reported issues in testing environments
    • Document hardware and software issues for Quality Assurance and Development teams
    • Collaborate with Engineering and Quality Assurance teams to resolve technical issues
    • Use ICS hardware and software to create customer project and testing setups
    • Support advanced vehicle network interfaces and protocols including CAN, CAN-FD, LIN, Ethernet, and ISO9141/KW2K
    • Provide timely communication and technical updates to customers and internal stakeholders
    • Assist in training or mentoring less experienced support engineers
    • Manage multiple support cases and priorities with minimal supervision
    Qualifications:
    Required:
    • High school diploma or equivalent required
    • 2–5 years of technical support, IT support, or related experience
    • Experience in troubleshooting hardware and software issues independently
    • Ability to communicate technical information clearly to technical and non-technical users
    • Experience working directly with customers in a technical support environment
    Preferred:
    • Associate or bachelor’s degree in Information Technology, Engineering, or related field
    • Experience with automotive or vehicle network technologies
    • Familiarity with CAN, LIN, Ethernet, and related communication protocols
    • Experience supporting technical products in a fast-paced environment
    • Experience mentoring or assisting junior technical staff
    Company:
    Intrepid is a global provider of innovative tools for engineers in the vehicle networking, testing and embedded engineering fields. Founded in 1994, the company is headquartered in Madison Heights, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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