Regional Vice President
Duluth, GA · On-site +1
The role is the apex relationship between Intralot's customers and its senior management ... product, services, propositions and general offer to the market. EMPLOYMENT ELIGIBILITY ...
Intralot
11 Intralot Customer Service Jobs Hiring Near You
Regional Vice President
Duluth, GA · On-site +1
The role is the apex relationship between Intralot's customers and its senior management ... product, services, propositions and general offer to the market. EMPLOYMENT ELIGIBILITY ...
Call Center Operator
Duluth, GA · On-site
... customer service skills Strong analytic skills Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position Ability to work in a team environment ...
Call Center Operator
Duluth, GA · On-site
... customer service skills Strong analytic skills Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position Ability to work in a team environment ...
Call Center Operator (2)
Strongsville, OH · On-site
$16.50/hr
... customer service skills Strong analytic skills Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position Ability to work in a team environment ...
Call Center Operator (2)
Strongsville, OH · On-site
$16.50/hr
... customer service skills Strong analytic skills Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position Ability to work in a team environment ...
... customer service skills Strong analytic skills Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position Ability to work in a team environment ...
... customer service skills Strong analytic skills Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position Ability to work in a team environment ...
Call Center Operator (2)
Strongsville, OH · On-site
$16.50/hr
... customer service skills Strong analytic skills Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position Ability to work in a team environment ...
Call Center Operator (2)
Strongsville, OH · On-site
$16.50/hr
... customer service skills Strong analytic skills Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position Ability to work in a team environment ...
Call Center Operator
Concord, NH · On-site
... customer service skills Strong analytic skills Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position Ability to work in a team environment ...
Call Center Operator
Concord, NH · On-site
... customer service skills Strong analytic skills Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position Ability to work in a team environment ...
Technical customer service skills. Strong analytic skills. Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position. Ability to work in a ...
Technical customer service skills. Strong analytic skills. Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position. Ability to work in a ...
Job Title Intralot is engaged in the supply of integrated gaming and transaction processing systems ... Technical customer service skills * Basic computer skills, including Microsoft Word and Excel
Job Title Intralot is engaged in the supply of integrated gaming and transaction processing systems ... Technical customer service skills * Basic computer skills, including Microsoft Word and Excel
Call Center Operator
Strongsville, OH · On-site
... customer service skills Strong analytic skills Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position Ability to work in a team environment ...
Call Center Operator
Strongsville, OH · On-site
... customer service skills Strong analytic skills Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position Ability to work in a team environment ...
... customer service skills Strong analytic skills Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position Ability to work in a team environment ...
... customer service skills Strong analytic skills Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position Ability to work in a team environment ...
Intralot is engaged in the supply of integrated gaming and transaction processing systems ... Technical customer service skills * Basic computer skills, including Microsoft Word and Excel
Intralot is engaged in the supply of integrated gaming and transaction processing systems ... Technical customer service skills * Basic computer skills, including Microsoft Word and Excel
Intralot Jobs Information
Do workers at Intralot get paid breaks?
Sometimes. Only some people get paid breaks.
38% of people say they don’t get paid breaks.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and April 2026.
38% of people say they don’t get paid breaks.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and April 2026.
Does Intralot pay people when they’re sick?
Yes. Most people get paid when they’re sick.
69% of people say they would get paid if they were sick but scheduled to work.
Based on data from 16 people who took the Breakroom Quiz between February 2025 and April 2026.
69% of people say they would get paid if they were sick but scheduled to work.
Based on data from 16 people who took the Breakroom Quiz between February 2025 and April 2026.
At Intralot, are sick days and vacation days separate paid time off?
Sick days and vacation days are separate paid time off.
91% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 11 people who took the Breakroom Quiz between June 2025 and April 2026.
91% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 11 people who took the Breakroom Quiz between June 2025 and April 2026.
Is the health insurance from Intralot affordable enough for their workers?
Most people say the health insurance costs are okay.
80% of people say the health insurance costs are okay
Based on data from 15 people who took the Breakroom Quiz between April 2025 and April 2026.
80% of people say the health insurance costs are okay
Based on data from 15 people who took the Breakroom Quiz between April 2025 and April 2026.
Do people get paid time off at Intralot?
Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 11 people who took the Breakroom Quiz between June 2025 and April 2026.
100% of people say they get paid time off.
Based on data from 11 people who took the Breakroom Quiz between June 2025 and April 2026.
Do workers at Intralot worry about hours?
Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and December 2025.
100% of people report they don’t worry about getting enough hours.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and December 2025.
Do Intralot workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
50% report that they don’t have enough control over which shifts they work.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and December 2025.
50% report that they don’t have enough control over which shifts they work.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and December 2025.
How easy is it to get time off at Intralot?
Most people find it easy to get time off.
80% of people report it’s easy to get time off.
Based on data from 15 people who took the Breakroom Quiz between February 2025 and April 2026.
80% of people report it’s easy to get time off.
Based on data from 15 people who took the Breakroom Quiz between February 2025 and April 2026.
Do Intralot managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
90% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and December 2025.
90% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and December 2025.
Do jobs at Intralot spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
25% of people report that their job takes up time that they don’t get paid for.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and December 2025.
25% of people report that their job takes up time that they don’t get paid for.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and December 2025.
How easy is it to take sick days at Intralot?
Most people find it easy to take sick days.
80% of people report that it’s easy to take time off if they are sick.
Based on data from 15 people who took the Breakroom Quiz between February 2025 and April 2026.
80% of people report that it’s easy to take time off if they are sick.
Based on data from 15 people who took the Breakroom Quiz between February 2025 and April 2026.
Is working at Intralot good if you’re a parent or caregiver?
Most parents and caregivers say this is a good place to work.
67% of people who care for a child or other relative report this is a good place to work.
Based on data from 6 people who took the Breakroom Quiz between April 2025 and January 2026.
67% of people who care for a child or other relative report this is a good place to work.
Based on data from 6 people who took the Breakroom Quiz between April 2025 and January 2026.
Do people at Intralot feel treated with respect by their managers?
Most people feel treated with respect by their managers.
71% of people say they’re treated with respect by their managers.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and April 2026.
71% of people say they’re treated with respect by their managers.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and April 2026.
Do people at Intralot get to take their breaks without interruption?
Most people get breaks without interruption.
87% of people report that they get to take their breaks without interruption.
Based on data from 15 people who took the Breakroom Quiz between February 2025 and April 2026.
87% of people report that they get to take their breaks without interruption.
Based on data from 15 people who took the Breakroom Quiz between February 2025 and April 2026.
Is it stressful to work at Intralot?
Some people feel stressed here.
44% of people say they often feel stressed at work.
Based on data from 16 people who took the Breakroom Quiz between February 2025 and April 2026.
44% of people say they often feel stressed at work.
Based on data from 16 people who took the Breakroom Quiz between February 2025 and April 2026.
Do people at Intralot enjoy their jobs?
Most people enjoy their job.
73% of people report they enjoy their job.
Based on data from 15 people who took the Breakroom Quiz between February 2025 and April 2026.
73% of people report they enjoy their job.
Based on data from 15 people who took the Breakroom Quiz between February 2025 and April 2026.
Do people at Intralot recommend working with their team?
Only some people recommend working with their team.
44% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 16 people who took the Breakroom Quiz between February 2025 and April 2026.
44% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 16 people who took the Breakroom Quiz between February 2025 and April 2026.
Do people get enough training when they start at Intralot?
Some people didn’t get enough training when they started.
53% of people report they didn’t get enough training when they started working here.
Based on data from 15 people who took the Breakroom Quiz between February 2025 and April 2026.
53% of people report they didn’t get enough training when they started working here.
Based on data from 15 people who took the Breakroom Quiz between February 2025 and April 2026.
Do people get support to advance at Intralot?
Only some people are given support to advance their career here.
In the last year, 55% of people report not being given support to advance their career here.
Based on data from 11 people who took the Breakroom Quiz between April 2025 and April 2026.
In the last year, 55% of people report not being given support to advance their career here.
Based on data from 11 people who took the Breakroom Quiz between April 2025 and April 2026.
Do people think Intralot’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
77% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and April 2026.
77% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and April 2026.
Do workers feel well informed about how Intralot is doing?
Only some people feel well informed about how the company is doing.
50% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and April 2026.
50% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and April 2026.
What are the most popular jobs at Intralot?
Intralot rating
7.2
Based on 16 frontline employees who took The Breakroom Quiz
10th of 15 rated gambling companies
Job description
Company Overview
Bally's Intralot is a leading provider of lottery, iLottery, sports betting, and digital gaming solutions, serving regulated gaming organizations across the United States and international markets. By combining Bally's expertise in digital gaming and player engagement with INTRALOT's decades of experience delivering secure lottery technology and operations, Bally's Intralot offers a comprehensive portfolio of innovative gaming solutions.
Position Overview:
Regional Vice President's own multiple customer accounts and external customer projects - including new business development and pre-sales, on behalf of Intralot Inc. The role is the apex relationship between Intralot's customers and its senior management, commercial, operations and delivery teams, reporting to the company's executive team. The RVP owns customer P&Ls, Intralot's business plan for its customers, manages the relationship(s) between Intralot and all customer stakeholders, and is the key escalation point between all local resources and Intralot Inc (and Intralot SA's) regional and global resources. The role reports into the CEO's executive team, with a dotted line to the CEO.
Education:
Degree (or higher education equivalent), specific industry qualification(s) or at least 10-years of industry experience across two or more states/jurisdictions.
APMP practitioner or similar professional level (demonstrable experience is acceptable).
Knowledge, Skills, and Abilities:
A leader in the lottery industry, or in their current industry, with a track record of exceeding expectations and growing business. Account management, or leadership responsibility for multi-million-dollar business - preferably in the B2G sector, or in the B2B2C sector.
At least 5 years' experience working within business development, pre-sales and bidding within the B2G or B2B2C sector(s).
Has led teams of people directly or indirectly but has experience of management and matrix management.
5-years of board-level or similar accountability - either reporting into the most senior executive level within in an organization or has worked on projects/business activities directly for c-suite/board level management.
Significant stakeholder management experience, preferably B2G.
Understanding of political environments include direct interactions with government relations and lobbying teams.
Understanding or corporate finance and has P&L experience or exposure within the past 5 years.
Familiar with pre-sales, bidding and post sales business techniques and has contributed to overall business development.
Understands technology whether industry specific or in the wider gaming/gambling market. Any preferred candidate will have practical experience in business and technology solutions.
Exceptional communication skills include advanced presenting skills, and experience in working with boards and board-level stakeholders.
Proficient in all MS application - Expert in Excel and PowerPoint (or equivalent tools such as Google applications).
Duties and Responsibilities:
Own and manage multiple Intralot customer accounts with responsibilities including:
Responsible for respective customer P&Ls
Build and delivery of respective customer business plans (revenue and cost of sales). This included creation of investment cases and internal business cases
Relationship management across all respective customer stakeholders
Bridge between local Intralot Inc. resources and management at Intralot Inc and SA.
Oversee the execution of the operations and delivery teams in fulfilling business plans and contractual obligations.
Value creation and business planning across customer accounts to include leading annual planning and revenue and opportunity identification.
Lead business case creation and approvals for customer accounts
Provide direction and leadership on renewals, proposals and new business within existing accounts and new accounts (as required).
Act as apex relationship within responsible accounts and lead issue management and provide solutions, work with customers to limit issue impacting relationships and minimize liquidated damages exposure.
Member of Intralot Inc's leadership team. Represent the company at industry events, stakeholder events and other meetings and conferences as required.
Provide input into commercial and marketing departments to support the evolution of Intralot Inc's product, services, propositions and general offer to the market.
EMPLOYMENT ELIGIBILITY VERIFICATION
Must process valid documentation to establish identity and U.S. employment eligibility.
SECURITY REQUIREMENTS
Submission to, and ability to pass, a thorough pre-employment background check by the required State Lottery and Intralot USA is a requirement of employment. A pre-employment drug screening is also a requirement.
Bally's Intralot is a leading provider of lottery, iLottery, sports betting, and digital gaming solutions, serving regulated gaming organizations across the United States and international markets. By combining Bally's expertise in digital gaming and player engagement with INTRALOT's decades of experience delivering secure lottery technology and operations, Bally's Intralot offers a comprehensive portfolio of innovative gaming solutions.
Position Overview:
Regional Vice President's own multiple customer accounts and external customer projects - including new business development and pre-sales, on behalf of Intralot Inc. The role is the apex relationship between Intralot's customers and its senior management, commercial, operations and delivery teams, reporting to the company's executive team. The RVP owns customer P&Ls, Intralot's business plan for its customers, manages the relationship(s) between Intralot and all customer stakeholders, and is the key escalation point between all local resources and Intralot Inc (and Intralot SA's) regional and global resources. The role reports into the CEO's executive team, with a dotted line to the CEO.
Education:
Degree (or higher education equivalent), specific industry qualification(s) or at least 10-years of industry experience across two or more states/jurisdictions.
APMP practitioner or similar professional level (demonstrable experience is acceptable).
Knowledge, Skills, and Abilities:
A leader in the lottery industry, or in their current industry, with a track record of exceeding expectations and growing business. Account management, or leadership responsibility for multi-million-dollar business - preferably in the B2G sector, or in the B2B2C sector.
At least 5 years' experience working within business development, pre-sales and bidding within the B2G or B2B2C sector(s).
Has led teams of people directly or indirectly but has experience of management and matrix management.
5-years of board-level or similar accountability - either reporting into the most senior executive level within in an organization or has worked on projects/business activities directly for c-suite/board level management.
Significant stakeholder management experience, preferably B2G.
Understanding of political environments include direct interactions with government relations and lobbying teams.
Understanding or corporate finance and has P&L experience or exposure within the past 5 years.
Familiar with pre-sales, bidding and post sales business techniques and has contributed to overall business development.
Understands technology whether industry specific or in the wider gaming/gambling market. Any preferred candidate will have practical experience in business and technology solutions.
Exceptional communication skills include advanced presenting skills, and experience in working with boards and board-level stakeholders.
Proficient in all MS application - Expert in Excel and PowerPoint (or equivalent tools such as Google applications).
Duties and Responsibilities:
Own and manage multiple Intralot customer accounts with responsibilities including:
Responsible for respective customer P&Ls
Build and delivery of respective customer business plans (revenue and cost of sales). This included creation of investment cases and internal business cases
Relationship management across all respective customer stakeholders
Bridge between local Intralot Inc. resources and management at Intralot Inc and SA.
Oversee the execution of the operations and delivery teams in fulfilling business plans and contractual obligations.
Value creation and business planning across customer accounts to include leading annual planning and revenue and opportunity identification.
Lead business case creation and approvals for customer accounts
Provide direction and leadership on renewals, proposals and new business within existing accounts and new accounts (as required).
Act as apex relationship within responsible accounts and lead issue management and provide solutions, work with customers to limit issue impacting relationships and minimize liquidated damages exposure.
Member of Intralot Inc's leadership team. Represent the company at industry events, stakeholder events and other meetings and conferences as required.
Provide input into commercial and marketing departments to support the evolution of Intralot Inc's product, services, propositions and general offer to the market.
EMPLOYMENT ELIGIBILITY VERIFICATION
Must process valid documentation to establish identity and U.S. employment eligibility.
SECURITY REQUIREMENTS
Submission to, and ability to pass, a thorough pre-employment background check by the required State Lottery and Intralot USA is a requirement of employment. A pre-employment drug screening is also a requirement.