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Summary of Job Description:

The ServiceNow Developer works on technical aspects of the ServiceNow application, integrating with other business solutions and interfaces with both internal IS teams and Business stakeholders. This position provides technical insight in designing, configuring and supporting ServiceNow while aligning to Service Management best practices.

Job Responsibilities:

• Identifies and analyzes business services, applications, and configuration items. Builds relationship mappings in ServiceNow CMDB with Discovery Tools and Service Mapping in serving ServiceNow modules including ITOM, Hardware Asset, Virtual Agent, Change, Problem, Certificate, Incident etc.
• Supports all technical aspects and tool solution delivery, including application UI configuration, workflow configuration, scripting, API, and system integration of ServiceNow with other business applications (e.g., Infor Workday, POS Systems, Active Directory, SSO, automated system monitoring tools, etc.).
• Plans and conducts the analysis of complex business issues to be solved with process changes and information systems. Works closely with business users to resolve ongoing functional issues. Implements changes to the ITIL process.
• Maintains technical expertise and keeps current with relevant industry standards and best practices in ServiceNow for future development strategies and drives the continuous improvements of our implementation methodology and service offerings based on business user experiences.
• Develops technical solutions on the ServiceNow platform, ensuring that they meet the client's needs and are aligned with ITIL, ITSM, ITOM, GRC, SPM, and CMDB best practices.
• Collaborates with other developers to ensure that code is developed and maintained according to best practices.
• Documents knowledge articles following the Knowledge processes, and conducts training on the ServiceNow platform for management, IS, and end users.

How we reward you:

• Hybrid Work schedule
• 401K with company match
• Yearly bonus opportunity*
• Full medical, dental, and vision insurance *
• On-site fitness center, biometric screen, and flu shot clinic
• Discounts at Panda restaurants, theme parks, and gym memberships
• Paid time off starting at 15 days with 7 federal holidays*
• Continuous education assistance and scholarships*
• Income protection including Disability, Life and AD&D insurance*
• Bereavement leave*

*Benefits available for eligible permanent full time associates

Your background and experience: 

• Bachelor’s degree in Computer Science, Network Communication, Electronic Engineering or related field
• ITIL Foundation certification
• ServiceNow Administrator/Developer Certification
• Certified ServiceNow Implementation Specialist & Certified ServiceNow Developer preferred.
• Minimum 5 years as a Service Management professional configuring core modules (Incident, Change, Service Catalog, Asset, CMDB)
• Successful completion of initial and periodically required trainings.
• Obtaining a valid Food Handler's Card within 30 days of employment is a requirement of this position.

Pay Range: P3H: $108,500 - $152,000 / Annual

* Within the range, individual pay is determined using various factors, including work location and experience.

Panda Strong since 1983:

Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,800 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it’s impacting our team or the communities we work in, we’re proud to be an organization that embraces family values.

You’re wanted here:

Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex/gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status. Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodation. The Americans with Disabilities Act (ADA) prohibits discrimination against qualified individuals on the basis of disability. Applicants are entitled to reasonable accommodations, absent undue hardship, to effectively participate in the application and hiring process, for example, sign language interpreters. If you believe you require an accommodation for the application or interview process or for the position for which you are applying, please reach out to TASupport@PandaRG.com.