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Job Title: Customer Services Professional
Location: Cary, NC (221 Gregson Drive, Cary, NC)
Duration: 12 Months (Contract)
Experience:3-5 Years
Position Overview
We are seeking an experienced Customer Services Professional with 2+ years of relevant experience to contribute to business processes and technology solutions in a self-managed, target-oriented environment. The ideal candidate will leverage technical expertise and business knowledge to support customer service operations, process improvements, and strategic initiatives while collaborating with cross-functional teams.
Key Responsibilities
Deploy detailed knowledge and expertise of the organization's service offerings, related products, and application domain to improve business operations.
Support critical and high-priority project issues through technical expertise.
Contribute to strategic innovations, including service offerings and portfolio improvements.
Maintain close interaction and collaboration with various management functions.
Support acquisition activities by providing detailed technical knowledge on complex issues.
Adhere to and enforce organizational internal processes, policies, industry standards, and regulatory requirements.
Analyze, develop, test, and implement business processes, technologies, and systems within the assigned area of expertise.
Solve assigned non-routine tasks and contribute to projects, business process improvements, and development of guidelines, methods, and tools.
Work independently while contributing effectively to overall team objectives.
Provide functional guidance and coordinate with operational staff and semi-professional colleagues as needed.
Required Experience
Minimum 2+ years of relevant professional experience (or Master's degree entry level equivalent).
Experience contributing to business processes or technology solutions in a professional environment.
Ability to work independently while meeting short- to medium-term project milestones.
Required Knowledge & Skills
Good knowledge of a technical field or business methodology, including its theoretical foundations.
Basic understanding of business operations and customer service processes.
Strong analytical and problem-solving skills.
Ability to improve business processes, technical components, and operational methods.
Strong collaboration and communication skills.
Ability to work in a target-oriented, self-managed environment.
Experience supporting projects involving process improvement and technology implementation.
Position Expectations
This is an Experienced Professional role where the individual is expected to:
Deliver business processes and technology solutions independently.
Contribute to team performance through technical expertise and business knowledge.
Focus on analyzing, developing, testing, and implementing processes, technologies, and systems.
Work toward clearly defined short- and medium-term milestones with measurable results.
Support continuous improvement of business methods, technical components, and organizational processes.