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60 Icf Operations Jobs Hiring Near You

ICF

Associate Operations Specialist

Phoenix, AZ · On-site +1

Associate Operations Specialist Location: Remote (Candidates in Arizona strongly preferred) Ready ... Working at ICF ICF is a global advisory and technology services provider, but we're not your ...

ICF

Operations Associate (Hybrid-Reston)

Reston, VA · Hybrid

As a member of the AOS team, the idea candidate for this role will help manage ICF's global activities, bridging corporate operations and project operations by supporting cross-border opportunities ...

ICF

Principal Transportation Planner

Charlotte, NC

... operations, and the environment. We are seeking a Principal Transportation Planner for ICF's Transportation Line of Business. A Principal Transportation Planner is responsible for leading teams on ...

ICF

Principal Transportation Planner

Raleigh, NC · On-site

... operations, and the environment. We are seeking a Principal Transportation Planner for ICF's Transportation Line of Business. A Principal Transportation Planner is responsible for leading teams on ...

ICF

Contracts Manager (Remote)

Reston, VA · Remote

$92.60K - $123.80K/yr

... operational and contractual issues that may arise during the performance of the contract, with a focus on mitigating ICF's risk, maintaining and increasing profitability, balanced with client needs.

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All JobsIcf Operations Jobs

ICF Jobs Information

What are the key skills and qualifications needed to thrive in Operations, and why are they important?

To thrive in Operations, you need strong analytical skills, process optimization abilities, and experience in supply chain or project management, often supported by a relevant degree. Familiarity with ERP systems, workflow management tools, and certifications like Six Sigma are commonly expected. Excellent problem-solving, leadership, and communication skills help drive efficiency and foster collaboration across teams. These competencies are vital for ensuring streamlined processes, minimizing costs, and achieving organizational objectives.

What are some common challenges faced by professionals in operations roles, and how can they be effectively managed?

Professionals in operations often face challenges such as coordinating across multiple departments, adapting to fast-changing priorities, and optimizing processes under tight deadlines. Effective management of these challenges typically involves strong communication skills, proactive problem-solving, and the ability to use data to inform decisions. Building strong relationships with team members and leveraging project management tools can also help operations professionals stay organized and ensure smooth workflow. Continuous learning and adaptability are essential to thrive in this dynamic environment.

What are 'Operations' jobs?

Operations jobs focus on managing and optimizing the day-to-day activities within a business to ensure efficiency and productivity. Professionals in operations oversee processes, resources, and workflows to help organizations run smoothly and achieve their goals. Their responsibilities can range from supply chain management and logistics to process improvement and team coordination. Operations roles are essential across many industries, including manufacturing, retail, healthcare, and technology. These positions require strong organizational, problem-solving, and communication skills.

What jobs pay $3,000 a day?

High-level operations roles such as executive directors, chief operating officers, or specialized consultants in industries like finance, technology, or management can sometimes earn $3,000 or more per day, especially with extensive experience and in high-demand environments. These positions often require advanced skills, certifications, and significant responsibility, and compensation may include bonuses or profit sharing.

What is the difference between Operations vs Customer Service Representative?

AspectOperationsCustomer Service Representative
Required credentialsVaries; often includes business or management certificationsHigh school diploma or equivalent; some roles may require customer service training
Work environmentOffice settings, warehouses, or production facilitiesCall centers, retail stores, or office environments
Employer and industry usageCommon across manufacturing, logistics, and corporate sectorsCommon in retail, telecommunications, and service industries
Search and comparison intentFocuses on managing processes, logistics, and overall business operationsFocuses on assisting customers, resolving issues, and providing support

Operations roles involve managing business processes, logistics, and overall organizational efficiency, often requiring management certifications. Customer Service Representatives primarily handle customer interactions, support, and issue resolution. While both roles are essential in business operations, they differ in responsibilities, work environment, and skill requirements.

What are the most popular jobs at Icf?
What are the most popular categories at Icf?
Infographic showing various Operations job openings at Icf in the United States as of May 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 58% Physical, 8% Hybrid, and 34% Remote job distribution.
Commercial Energy Customer Service Representative

Commercial Energy Customer Service Representative

ICF

Lansing, MI • On-site

$16.25 - $22/hr

Full-time

Posted 18 days ago

Job description

As an Energy Efficiency Customer Service Representative in ICF's Operations Center, our successful team members perform in a variety of exciting areas geared to deliver an exceptional customer experience within ICF's commercial energy business. Our dedicated energy team delivers an exceptional customer experience through prompt and accurate processing of energy efficiency applications, and providing overall customer service in a specialized and technical environment. Our work includes detailed reviews of energy incentive applications for eligibility, finalization of energy applications and resultant payments, inbound and outbound support for applicants and program participants via phone and online chat, and other types of back office processing support for our utility clients and their customers. The daily work for this position requires a strong ability to focus on incoming and repetitive data, while maintaining careful attention to detail.

ICF provides best in class customer and client support through our specialized energy efficiency team by leveraging state of the art call center technology, online web chat, and efficient business processes within a paperless environment. Our team members are highly trained, customer-oriented professionals who are eager to continue learning and building their expertise within the unique area of energy efficiency customer support.

Basic Qualifications:

  • High school diploma or equivalent required.
  • Basic computer skills including proficiency with MS Word, Excel and other programs within the MS Office Suite
  • Desire and ability to quickly learn about the energy business

Preferred Skills/Experience:

  • Previous business processing or back office experience strongly preferred.
  • Ability to accurately process applications within a highly repetitive processing environment.
  • Previous sales or customer service experience preferred.
  • Computer skills to include data entry with a high degree of accuracy and speed, and database navigation preferred.

Required Skill Sets and Abilities:

  • Strong communication skills, both written and oral, required.
  • Ability to display high energy level, positive attitude, and enthusiasm for the program while working with team members, customers and other program participants.
  • Ability to work with program participants ranging from homeowners to contractors in order to troubleshoot application requirements.
  • Ability to define problems, collect data, establish facts and draw conclusions
  • Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions
  • Strong data entry skills
  • Excellent attention to detail
  • Accurate, yet meets deadlines and established daily performance goals
  • Ability to work independently and with others
  • Strong organizational and analytical skills
  • Must type 45 to 50 wpm
  • Strong analytical, problem-solving and decision making capabilities required.
  • Team player with the ability to work in a fast-paced environment.
  • Superior interpersonal skills including courtesy, professionalism, and a cooperative attitude required.
  • Ability to be flexible to handle multiple priorities and to work limited overtime as necessary required.
  • Able to sit for prolonged periods of time.
  • Takes pride in own ability to positively make a difference in the lives of program participants.

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read ourEEOpolicy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please emailCandidateaccommodation@icf.comand we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.

Read more aboutworkplacediscriminationrightsor our benefit offerings which are included in theTransparency in (Benefits) CoverageAct.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance atcandidateaccommodation@icf.com. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.


Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$31,422.00 - $53,417.00Michigan Remote Office (MI99)

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