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i360technologies

60 I360Technologies Lead Systems Analyst Jobs Hiring Near You

i360technologies, Inc.

At i360technologies, we deliver business consulting and technology solutions that support the ... Lead the Tier 1 help desk team, serving as the central point of support for system issues, funds ...

i360technologies, Inc.

At i360technologies, we deliver business consulting and technology solutions that support the ... Lead the Tier 1 help desk team, serving as the central point of support for system issues, funds ...

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Infographic showing various Lead Systems Analyst job openings at I360Technologies in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 46% Physical, and 54% Remote job distribution.

Lead EBS Federal Financials Analyst 1

i360technologies, Inc.

Suffolk, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

At i360technologies, we deliver business consulting and technology solutions that support the mission of federal agencies. i360 is seeking an O&M Tier 1 Lead to run centralized user and application support for the client's Oracle Federal Financials help desk, operated as a shared service serving multiple agencies and roughly 19,000 user accounts. This role leads the Tier 1 team, owns ticket quality and service levels, manages user account administration, and drives the recurring reporting the client relies on. This is a designated key personnel position.

Key Responsibilities
  • Lead the Tier 1 help desk team, serving as the central point of support for system issues, funds check errors, and transaction problems received through ServiceNow tickets, phone, email, and walk-ins.
  • Oversee user account management and administration across roughly 19,000 accounts.
  • Manage incident triage, categorization, research, and escalation for issues that cannot be resolved at Tier 1.
  • Ensure all calls and requests are documented accurately in ServiceNow and that service level agreements are met.
  • Produce and submit recurring reports, including weekly summaries, O&M reports, and monthly statistics drawn from ServiceNow.
  • Lead testing of the applications that support Tier 1 functions (for example, ALM, ServiceNow, FSMS).
  • Support audit requests by participating in meetings and providing documentation and data.
  • Coordinate with Tier 2, the functional and program leads, and the client program office on escalations and process improvements.
Qualifications
  • Bachelor's degree.
  • Minimum 6 years of related experience, with significant time leading help desk or application support operations.
  • Demonstrated experience managing ticket queues, service levels, and a support team.
  • Experience with ServiceNow (or similar ITSM platform) and user account administration.
  • Ability to pass a federal background investigation and obtain client site access.
Nice to Have
  • Experience supporting Oracle Federal Financials users.
  • Familiarity with federal financial management environments and shared service operations.
  • ITIL certification or formal service management training.
Security & Eligibility Requirements
  • Ability to obtain and maintain a federal Public Trust (suitability) clearance
  • Must be able to pass a federal background investigation
  • U.S. Citizenship or Permanent Residency required (no visa sponsorship available)
Benefits
  • Referral Bonus
  • (401k) Matching
  • Holidays – Eleven
  • Technology Reimbursement
  • Short-Term & Long-Term Disability
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (0-3 years - 15 Days PTO | 3+ years 20 Days)
  • 80% Employer Paid Health Care Plan (Medical, Dental & Vision)
Equal Opportunity Employer Minority/Female/Veteran/Disability

All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or status within any other protected group.

Only direct applicants will be considered. Submissions from recruiting or staffing firms will not be accepted.

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