60 Holt Group Customer Service Jobs Hiring Near You

Job Summary:
HOLT Group is looking for a Software Engineer 2 to play a crucial role as a technical representative for various initiatives. The role involves developing clear technology solutions, collaborating with stakeholders, and ensuring high-quality product delivery through thorough testing and change management.
Responsibilities:
• Plays a crucial role as a technical representative for various initiatives, ensuring that stakeholder satisfaction and business value are achieved through effective technology solutions.
• Understand the current state and work objectively in developing clear solutions through influence, facilitation, and communication.
• Be responsible for mapping process flows, creating technical requirements, designing the solution framework, and building solutions along with any necessary automations in a format that is understandable to both stakeholders and technology teams.
• Conduct thorough testing of the developed application to ensure that a high-quality product is delivered to production.
• Tailor communication to suit different audiences and bridge gaps between various stakeholder groups is critical.
• Closely collaborate with stakeholders, including Project Managers, Scrum Masters, Solution Delivery Analysts, Product Managers, and Development Teams, to support risk management activities related to project scope.
• Establish a relationship built on trust, transparency, and collaboration with both business partners and IT teams to ensure alignment and success.
• Take an emissary approach in fostering change management between our IT and business partners, ensuring a smooth transition and adoption of new solutions, and promoting a forward-thinking and adaptive culture.
• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission.
• Develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS).
• Works in a matrix environment and foster motivation within the project team to meet tight deadlines comfortably.
• Recommends method and procedural changes; defines and documents improvements.
• Fosters change management in a delicate manner to ensure business and IT partners are comforted through transformation and delivery.
• Leverages data-driven problem-solving techniques and analytical rigor to complete, document, speaks to risk analysis, and offers solutions to help stakeholders make informed decisions.
• Ensures risks associated with business activities are effectively identified, measured, and monitored.
• Participates in the quality assurance process to ensure features and functions have been enabled and optimized.
• Assists in maintaining documentation and standard-operating procedures (SOPs) related to usage of software products.
• Attends IT Change Control & Prioritization meetings and helps in the discovery and estimating of impact of change on end user experiences.
• Researches and identifies industry best practices and trends to increase effectiveness of products and systems.
• Assists in providing training and guidance to business users and IT teams on supported applications.
• Always works safely and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
• Performs other duties as assigned.
Qualifications:
Required:
• Bachelor's degree in Information Technology, Computer Science, or related field
• 4 years of experience with Enterprise integration platforms, SQL and relational databases
• Established enterprise integration infrastructure, supporting ESB, messaging and SLA monitoring tools and support on call duties
• Messaging infrastructure, preferably Azure Service Bus and with Storage like Azure Blobs or Data Lake
• ETL and Web Services based integrations with expert level knowledge of developing APIs using SOAP and REST architecture styles and data interchange formats like XML, JSON etc.
• Basic programming skills such as JavaScript and shell scripting
• Source control and build technologies (e.g., Azure DevOps, GIT)
• Up to 15% domestic travel required
Company:
HOLT Group sells, rents, and leases industrial machinery and offers consulting and training services. Founded in 1993, the company is headquartered in San Antonio, USA, with a team of 201-500 employees. The company is currently Growth Stage.