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64 Hive Customer Service Jobs Hiring Near You

Hive + Co

Collections Specialist | 1057393

Columbus, OH · On-site

$17.75 - $24.25/hr

Work with customers and customer service employees to resolve collection related issues. MINIMUM ... Hive + Co. is dedicated to building a diverse, inclusive and representative workplace, so if you're ...

Hive

Product Manager, Hive Data

San Francisco, CA · On-site

... customer API requests every month. Hive also offers turnkey software applications powered by ... You'll take a critical part in improving a platform of services and tools used by millions, and ...

Hive

Product Manager, Hive Data

San Francisco, CA · On-site

... customer API requests every month. Hive also offers turnkey software applications powered by ... You'll take a critical part in improving a platform of services and tools used by millions, and ...

Hive

Sales Development Representative

New York, NY · On-site

... services to technical stakeholders. Day to day, you'll craft targeted outreach approaches to ... You will work with prospectiveHive customers like Reddit and Whatnotto unlock value across Hive ...

Hive

Customer Success Lead

San Francisco, CA

$110K - $170K/yr

About Hive Hive is the leading provider of cloud-based AI solutions to understand, search, and ... services within a SaaS technology company * Proven track record of managing enterprise ...

Hive

Customer Success Lead

San Francisco, CA · On-site

$110K - $170K/yr

About Hive Hive is the leading provider of cloud-based AI solutions to understand, search, and ... services within a SaaS technology company * Proven track record of managing enterprise ...

Hive

Customer Success Lead

San Francisco, CA

$110K - $170K/yr

About Hive Hive is the leading provider of cloud-based AI solutions to understand, search, and ... services within a SaaS technology company * Proven track record of managing enterprise ...

hive.co

Senior Software Engineer, Data

Toronto, ON · On-site

CA$123.60K - CA$187.90K/yr

Hive integrates with 25+ platforms (like Ticketmaster) to provide rich customer data in real-time ... AWS Services: DMS, RDS, Kinesis, Glue, Redshift * Programming: Python and Django * Data Stores:

hive.co

Senior Software Engineer, Data

Toronto, ON · Remote

CA$123.60K - CA$187.90K/yr

Hive integrates with 25+ platforms (like Ticketmaster) to provide rich customer data in real-time ... AWS Services: DMS, RDS, Kinesis, Glue, Redshift * Programming: Python and Django * Data Stores:

Hive

Account Executive

San Francisco, CA · On-site

$70K - $150K/yr

... customer base * Host events to nurture existing client relations as well as enhance awareness of Hive's products/services to new markets * Work closely with Hive's senior leadership team to build and ...

Hive

Account Executive

Seattle, WA · On-site

$70K - $150K/yr

... customer base * Host events to nurture existing client relations as well as enhance awareness of Hive's products/services to new markets * Work closely with Hive's senior leadership team to build and ...

Hive

Enterprise Account Executive

Seattle, WA · On-site

$70K - $150K/yr

... customer base * Host events to nurture existing client relations as well as enhance awareness of Hive's products/services to new markets * Work closely with Hive's senior leadership team to build and ...

Hive

Enterprise Account Executive

Seattle, WA · On-site

$70K - $150K/yr

... customer base * Host events to nurture existing client relations as well as enhance awareness of Hive's products/services to new markets * Work closely with Hive's senior leadership team to build and ...

Hive

Enterprise Account Executive

San Francisco, CA · On-site

$70K - $150K/yr

... customer base * Host events to nurture existing client relations as well as enhance awareness of Hive's products/services to new markets * Work closely with Hive's senior leadership team to build and ...

Hive

Account Executive

San Francisco, CA

$70K - $150K/yr

... customer base * Host events to nurture existing client relations as well as enhance awareness of Hive's products/services to new markets * Work closely with Hive's senior leadership team to build and ...

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All JobsHive Customer Service Jobs

Hive Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is a Customer Service Representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What types of jobs are customer service?

Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are the most popular job types at Hive?
    What are the most popular jobs at Hive?
    What are the most popular categories at Hive?
    Infographic showing various Customer Service job openings at Hive in the United States as of May 2026, with employment types broken down into 97% Full Time, 2% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.
    Collections Specialist | 1057393

    Collections Specialist | 1057393

    Hive + Co

    Columbus, OH • On-site

    $17.75 - $24.25/hr

    Full-time

    Posted 7 days ago

    Job description

    Within the collections team, this Collections Specialist contractor will be responsible for the day-to-day collections activities on our Residential and Commercial accounts. Responsible for contacting delinquent accounts to collect overdue payments as well as resolving discrepancies and billing disputes, while minimizing company losses. Also charged with building and/or maintaining reports and databases used to track various customer and vendor activity as well as creation and publication of A/R and Collections reports.
    ESSENTIAL FUNCTIONS:
    • Contacting customers with overdue payments by telephone in order to negotiate payments or resolve discrepancies.
    • Recommends accounts that are to be returned to utility supply or placement with third party collection firms after all collection efforts have been exhausted.
    • Learn, document and monitor procedures, policies, applicable regulations and operating practices associated with collections of customer past due accounts.
    • Maintain daily, weekly and monthly reporting associated with collections.
    • Work with customers and customer service employees to resolve collection related issues.

    MINIMUM REQUIREMENTS:
    • Bachelor's degree preferred.
    • Minimum three (3) years collections experience required. Experience in the Utilities industry preferred.
    • Working knowledge of collection processes, policies, analysis, practices and systems
    • Results oriented with strong negotiation skills
    • Strong communication abilities (verbal and written) and the ability to understand and effectively follow verbal and written instructions
    • Process driven; emphasis on continuous improvement
    • Solid knowledge of all MS Office applications with advanced knowledge and experience with Excel
    • Working knowledge and experience with MS Access or SQL a plus
    • Enthusiastic learner, eager to meet challenges and quickly assimilate new concepts.
    • Displays confidence in ability and performance on subject and role, exudes subject matter expertise.
    • Able to bear high levels of responsibility: making decisions, being accountable.
    • Communicates honestly, openly, and consistently.
    • Shares information appropriately and involves the customer in solving problems.
    • Able to evaluate information quickly, identify key issues and formulate conclusions based on sound, practical judgment, experience, and common sense.
    • Proactive thinking.
    • Ability to foresee outcomes and plan against possible shortcomings.
    • Understand the strategic business drivers and able to map market trends.
    • Excellent communication skills - written, spoken, presentation and listening with ability to explain and interpret complex issues clearly, mindful of audience.
    • Well organized; ability to prioritize, plan proactively and execute properly while managing conflicting priorities and multi-task effectively.
    • Innovative and resourceful.
    • Effective and comfortable in a dynamic/in-flight/fast-paced work environment.
    • Acts with a sense of urgency.
    • Ability to handle stress in a professional and productive manner.

    Reference: 1057393
    Worried that you don’t meet every single requirement listed in the job ad? Studies have shown that individuals from marginalized groups are less likely to apply to jobs unless they meet every single qualification. Hive + Co. is dedicated to building a diverse, inclusive and representative workplace, so if you’re excited about this role, but worried that you don’t meet every requirement, we encourage you to apply anyways. We’d love to get to know you.