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IT - Support Tier 1 - Herb Chambers

asburyauto

Worcester, MA • On-site

$30 - $33/hr

Full-time

Posted 8 days ago

Asbury Automotive rating

6.2

Company rating: 6.2 out of 10

Based on 85 frontline employees who took The Breakroom Quiz

102nd of 155 rated car dealerships

Job description

Automotive IT Support - Tier 1 
$30.00 - $33.00 per Hour + Weekly Pay + Comprehensive Benefits

(Wage is comprised of base salary and % of department profit to be determined as part of pay plan). The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, ect.

 
 
Location: Worcester Market (Auburn - Westborough)
 
Overview/Job Summary  
The IT Support Tier I Technician is responsible for providing IT end user support and software, hardware and network assistance. Relies on experience and judgment as well as pre-established Policies, Processes and Procedures to identify, research and resolve technical problems presented through Level I, II and III IT Help Desk tickets. Possesses a strong generalist, IT technical skill set.  
 
Duties/Responsibilities 
  • Troubleshoots and resolves trouble tickets related to provisioning with all applications 
  • Triages Level II and Level III Incident and Service Request tickets  
  • Troubleshoots and resolves incident tickets related to technical difficulties with hardware, software, and the network  
  • Documents, tracks and monitors incidents and Service requests to ensure a timely resolution 
  • Resolves Level I incident and service request tickets 
  • Validates with internal customers the incident or service request has been resolved and update the ITSM ticketing system 
  • Interface effectively with IT infrastructure, security, applications management, database and government personnel 
  • Communicates effectively with IT team and dealership personnel 
  • Actively contribute to IT Continual Service Improvement efforts 
  • Ability to complete multiple simultaneous project and support tasks in a timely manner 
  • Resolves access issues in accordance with policy 
  • Collaborates with IT to resolve access/setup standard profiles 
  • Verifies issue resolution on the customer’s behalf 
  • Verifies with the customer that the issue has been resolved and update the ticketing system 
  • Interfaces with IT Tier I and II personnel 
  • Communicates progress and issues in a timely manner 
  • Actively contributes to ongoing process improvement 
  • Performs other related duties to benefit the mission/vision of the organization 
 
Education & Experience 
  • Strong communication, time management, organization, interpersonal skills 
  • Strong analytical, problem solving and technical troubleshooting skills 
  • 5+ Years IT customer support/help desk experience 
  • Working Knowledge of ITIL v3 Foundations Methodology 
  • Working knowledge of MS operating systems and applications 
  • Cisco Call Manager experience a plus 
  • Automotive Software experience a plus 

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About Asbury Automotive

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Asbury Automotive Group, based in Duluth, GA, US, is an eminent player in the automotive industry. Founded in 1995, it has evolved into one of the largest automotive retail and service companies in the US as featured on their website, asburyauto.com. Specializing in automotive dealership and related services, the company’s product line ranges across an extensive array of new and used vehicles, offering vehicle financing and insurance, as well as parts and service. Their mission is centered on enhancing the car ownership experience through a strategic blend of best-in-class results, operational excellence, and superior customer satisfaction.

Industry

Automobile dealers

Company size

10,000+ Employees

Headquarters location

Duluth, GA, US

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