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43 Helpware Technical Customer Service Representative Jobs Hiring Near You

Helpware

Team Lead

Martinsville, VA · On-site +1

$44K/yr

Responsible for managing and motivating the customer service representatives to work simultaneously with them to hit KPIs and metrics. * Utilize various Helpware and client-based tools and ...

Helpware

Team Lead (Remote)

Martinsville, VA · Remote

Responsible for managing and motivating the customer service representatives to work simultaneously with them to hit KPIs and metrics. * Utilize various Helpware and client-based tools and ...

Helpware

Customer Service Representative

Orlando, FL · On-site

$15 - $20.25/hr

Minimum of one (1) year of experience in a high-volume customer service contact center environment ... Requires technical skills * Assess own strengths and weaknesses, pursue training and development ...

Helpware

Customer Service Representative

Orlando, FL

$15 - $20.25/hr

Minimum of one (1) year of experience in a high-volume customer service contact center environment ... Requires technical skills * Assessownstrengths and weaknesses, pursue training and development ...

Helpware Inc

Team Lead

Martinsville, VA · On-site +1

$44K/yr

Responsible for managing and motivating the customer service representatives to work simultaneously with them to hit KPIs and metrics. * Utilize various Helpware and client-based tools and ...

Helpware

Sales Agent

Danville, KY · On-site

$20/hr

Conditional remote About Us Helpware is a technology-driven company with offices in the USA ... The Sales Agent is responsible for managing a portfolio of customer accounts to drive retention ...

Helpware

Sales Agent

Somerset, KY · On-site

$20/hr

Conditional remote About Us Helpware is a technology-driven company with offices in the USA ... The Sales Agent is responsible for managing a portfolio of customer accounts to drive retention ...

Helpware

Sales Agent

Lexington, KY · On-site

$20/hr

Conditional remote About Us Helpware is a technology-driven company with offices in the USA ... The Sales Agent is responsible for managing a portfolio of customer accounts to drive retention ...

Helpware

Sales Agent

Lexington, KY · Remote

$20/hr

Conditional remote About Us Helpware is a technology-driven company with offices in the USA ... The Sales Agent is responsible for managing a portfolio of customer accounts to drive retention ...

Helpware Inc

Sales Agent

Lexington, KY · On-site

$20/hr

Conditional remote About Us Helpware is a technology-driven company with offices in the USA ... The Sales Agent is responsible for managing a portfolio of customer accounts to drive retention ...

Helpware

Membership Services Advocate

Orlando, FL · On-site

Membership Service Advocate | Orlando, Florida | Onsite About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer ...

Helpware

IT Admin

Orlando, FL

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the ... Excellent interpersonal and customer service skills * Excellent work ethic and dedication

Helpware

Membership Services Advocate

Orlando, FL

$17/hr

Membership Service Advocate | Orlando, Florida | Onsite About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer ...

Helpware

IT Admin

Orlando, FL · On-site

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the ... Excellent interpersonal and customer service skills * Excellent work ethic and dedication

Helpware Inc

IT Admin

Orlando, FL · On-site

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the ... Excellent interpersonal and customer service skills * Excellent work ethic and dedication

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Helpware Jobs Information

What other companies are hiring for Technical Customer Service Representative jobs?

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Infographic showing various Technical Customer Service Representative job openings at Helpware in the United States as of August 2026, with employment types broken down into 81% Full Time, 4% Part Time, and 15% Temporary. Highlights an 56% Physical, and 44% Remote job distribution.

Customer Service Representative

Helpware

Mount Sterling, KY • On-site

$16/hr

Other

Medical, Retirement, PTO

Posted 19 days ago

Job description

Customer Service Representative | Mt Sterling, KY and VA

Helpware is a technology-driven company that provides Customer Experience & Operational Support for modern companies. Our team is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies. We have offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines.

Job Description

We are seeking a dedicated and adaptable Customer Support Representative to join our team. In this role, you will serve as the first point of contact for our patients/healthcare providers via phone and chat, assisting them with prescription drug inquiries, troubleshooting mail-order issues, and guiding them through basic resolution steps. You will become an expert on our GLP-1 products and functionalities, ensuring patient/healthcare provider satisfaction while maintaining professionalism and empathy at all times.

Key Responsibilities
  • Deliver outstanding customer support through clear and effective communication on every interaction with patients/healthcare providers.
  • Provide first-level assistance via phone and chat channels by addressing patient/healthcare provider inquiries (i.e. prescription submissions, tracking, refills and PHI updates.)
  • Maintain excellent Customer Service Satisfaction Ratings while delivering accurate and effective support by maximizing the use of key resources.
  • Guide patients/healthcare providers through basic issue resolution procedures (i.e. online payments and prescription submissions through electronic medical records system-EMR)
  • Collaborate with colleagues and management to share insights, improve support processes, and adhere to best practices.
  • Track patient/healthcare provider interactions for first-call resolution and escalating unresolved issues through the proper support channels and follow up as needed.
  • Communicate technical information clearly and professionally to non-technical users. (i.e. assisting patients with online troubleshooting/assisting providers with prescription correction where needed)
  • Perform other related duties as assigned by managers.
Physical and Mental Requirements
  • Must be physically willing and able to sit for an 8-hour shift.
  • Must be physically willing and able to type continuously using a keyboard for a full 8-hour shift.
  • Must be physically willing and able to manage multiple chat conversations simultaneously.
  • Must have the mental resilience to handle difficult or upset customers without experiencing anxiety.
  • Must have the ability to thrive in a high-volume, fast-paced call center environment.
Requirements
  • High School diploma or equivalent.
  • Minimum of 6 months experience in customer service via phone, email, or live chat.
  • Healthcare experience is not required but is considered a plus.
  • Startup experience is a plus.
  • Ability to thrive in a fast-paced, dynamic environment with frequent changes.
  • Open to working all shifts as needed by the business.
Qualifications
  • Strong communication and interpersonal skills.
  • Empathetic attitude with a positive and professional demeanor.
  • Ability to handle challenging customer interactions calmly and effectively.
  • Detail-oriented with strong organizational skills.
  • Tech-savvy and comfortable using CRM and online support tools.
  • Self-motivated and quick to adapt to new information and procedures.
We Offer
  • $16 USD per hour
  • Employee benefits (paid time off, 401K, and healthcare)
  • Meditation app
  • Referral program
  • Paid training
  • Continuous support
  • Growth opportunities

Apply