Service Desk Analyst I
$19 - $25.75/hr
HCTec provides award-winning services and solutions to hospitals in 45+ states, including academic medical centers, health systems, critical access hospitals, and ambulatory physician practices.
19 Hctec Jobs Hiring Near You
Service Desk Analyst I
$19 - $25.75/hr
HCTec provides award-winning services and solutions to hospitals in 45+ states, including academic medical centers, health systems, critical access hospitals, and ambulatory physician practices.
Develops HCTec Managed Services employee brand presence on appropriate sourcing platforms (e.g., Indeed, LinkedIn, Glassdoor) to attract talent in line with profile requirements. Proactively reaches ...
Develops HCTec Managed Services employee brand presence on appropriate sourcing platforms (e.g., Indeed, LinkedIn, Glassdoor) to attract talent in line with profile requirements. Proactively reaches ...
Epic Application Analysts are responsible for supporting HCTec clients through the build, configuration, testing, validation, maintenance, incident resolution, and ongoing support of Epic ...
Epic Application Analysts are responsible for supporting HCTec clients through the build, configuration, testing, validation, maintenance, incident resolution, and ongoing support of Epic ...
Service Desk Analyst I
$17 - $23.25/hr
POSITION SUMMARY: The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment.
Service Desk Analyst I
$17 - $23.25/hr
POSITION SUMMARY: The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment.
Service Desk Analyst I
Brentwood, TN · On-site
$19.50 - $26.50/hr
POSITION SUMMARY: The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment.
Service Desk Analyst I
Brentwood, TN · On-site
$19.50 - $26.50/hr
POSITION SUMMARY: The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment.
IT Support Analyst II
Mesa, AZ · Hybrid
We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their ...
IT Support Analyst II
Mesa, AZ · Hybrid
We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their ...
Service Desk Analyst I
Hohenwald, TN · On-site
$17 - $23.25/hr
POSITION SUMMARY: The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment.
Quick apply
Service Desk Analyst I
Hohenwald, TN · On-site
$17 - $23.25/hr
POSITION SUMMARY: The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment.
Service Desk Analyst I
$19.50 - $26.50/hr
POSITION SUMMARY: The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment.
Service Desk Analyst I
$19.50 - $26.50/hr
POSITION SUMMARY: The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment.
IT Support Analyst II
Chandler, AZ · On-site
Job Summary: The IT Support Analyst will be responsible for providing technical support and assistance to our employees and clients, ensuring that our systems and software are up and running smoothly.
IT Support Analyst II
Chandler, AZ · On-site
Job Summary: The IT Support Analyst will be responsible for providing technical support and assistance to our employees and clients, ensuring that our systems and software are up and running smoothly.
IT Support Analyst II
Scottsdale, AZ · On-site
Job Summary: The IT Support Analyst will be responsible for providing technical support and assistance to our employees and clients, ensuring that our systems and software are up and running smoothly.
Quick apply
IT Support Analyst II
Scottsdale, AZ · On-site
Job Summary: The IT Support Analyst will be responsible for providing technical support and assistance to our employees and clients, ensuring that our systems and software are up and running smoothly.
Job Summary: The IT Support Analyst will be responsible for providing technical support and assistance to our employees and clients, ensuring that our systems and software are up and running smoothly.
Job Summary: The IT Support Analyst will be responsible for providing technical support and assistance to our employees and clients, ensuring that our systems and software are up and running smoothly.
Service Desk Analyst I
Brentwood, TN · On-site
$19.50 - $26.50/hr
POSITION SUMMARY: The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment.
Quick apply
Service Desk Analyst I
Brentwood, TN · On-site
$19.50 - $26.50/hr
POSITION SUMMARY: The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment.
IT Support Analyst II
Mesa, AZ · On-site
We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their ...
Quick apply
IT Support Analyst II
Mesa, AZ · On-site
We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their ...
Service Desk Analyst I
Hohenwald, TN · On-site
$17 - $23.25/hr
POSITION SUMMARY: The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment.
Service Desk Analyst I
Hohenwald, TN · On-site
$17 - $23.25/hr
POSITION SUMMARY: The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment.
IT Support Analyst II
Mesa, AZ · On-site
We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their ...
IT Support Analyst II
Mesa, AZ · On-site
We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their ...
Service Desk Analyst I
Winston Salem, NC · On-site
$19 - $25.75/hr
POSITION SUMMARY: The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment.
Service Desk Analyst I
Winston Salem, NC · On-site
$19 - $25.75/hr
POSITION SUMMARY: The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment.
IT Support Analyst II
Chandler, AZ · On-site
Job Summary: The IT Support Analyst will be responsible for providing technical support and assistance to our employees and clients, ensuring that our systems and software are up and running smoothly.
Quick apply
IT Support Analyst II
Chandler, AZ · On-site
Job Summary: The IT Support Analyst will be responsible for providing technical support and assistance to our employees and clients, ensuring that our systems and software are up and running smoothly.
Service Desk Analyst I
$19 - $25.75/hr
POSITION SUMMARY: The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment.
Service Desk Analyst I
$19 - $25.75/hr
POSITION SUMMARY: The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment.
Service Desk Analyst I
Winston Salem, NC · On-site
$19 - $25.75/hr
POSITION SUMMARY: The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment.
Quick apply
Service Desk Analyst I
Winston Salem, NC · On-site
$19 - $25.75/hr
POSITION SUMMARY: The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment.
HCTec Jobs Information
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HCTec rating
6.9
Based on 6 frontline employees who took The Breakroom Quiz
131st of 204 rated it services
Job description
**MUST BE LOCAL TO Waukesha, WI or Winston-Salem, NC
**
Primarily responsible for supporting IT customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service and Communication skills are a must and critical to the success of this role.
ESSENTIAL RESPONSIBILITIES
· Interact with customers to provide and process information in response to inquiries, concerns, and requests
· Gather customer's information and determine the issue by evaluating and analyzing the symptoms
· Deliver service and support to end-users, including via remote connection or over the Internet
· Research required information using available resources
· Follow standard processes and procedures
· Accurately process and record call transactions using a computer and designated tracking software
· Organize ideas and communicate oral messages appropriate to listeners and situations
· Follow up and make scheduled call backs to customers where necessary
· Stay current with system information, changes and update
· Identifies troubleshooting techniques/step and documents all case information and updates as information becomes available via Healthy IT ticketing system
· Follows proper escalation procedures as defined by management
· Ensure customers receive prompt, accurate and courteous service
PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES
· Proper phone etiquette and effective listening skills
· Ability to speak and write clearly and accurately with demonstrated proficiency in typing and grammar.
· Knowledge of customer service principles and practices
· Medical/clinical terminology is preferred, but not required
· Must be able to sit for long periods of time
· Position requires use of headset/microphone
· Experience supporting software computer applications and equipment from a helpdesk environment
· Experience maintaining, and troubleshooting all versions of Microsoft Windows operating system
· Experience with mobile device support (iPhone, Android, Windows Mobile)
· Must be a team player and build good working relationships across all functions
· Must have a strong personal drive for delivering great customer service, and thrive in a fast-paced, high energy environment with a proactive focus
· Need to be flexible, adaptable, and possess creative problem-solving skills
· 1 year experience in the Information Technology field or 2 year Associates degree in IT or Healthcare Informatics or equivalent is preferred, but not required.
Additional
· Social distancing in place, hand sanitizer and sanitation wipes located throughout office. Masks provided (if vaccinated, it is a choice to not wear a mask)
About HCTec:
HCTec provides award-winning services and solutions to hospitals in 45+ states, including academic medical centers, health systems, critical access hospitals, and ambulatory physician practices.
Award-winning best-in-KLAS managed services assists with routine IT needs such as service desk, patient portal support, EHR application support, desktop/server/network management and IT security.
HCTEC KEYS TO SUCCESS
- Four Geographically Diverse / Redundant Service Centers
- Domestic Operations
- Exclusively Healthcare Provider Focused
- Best-in-KLAS Managed Services
- CHIME Collaboration Award Winner
- SLA Backed Outcomes
- 45+ States with HCTec Support Presence
HCTec's solutions for meeting health IT staffing needs extend from filling individual staffing gaps to providing in-house project teams and remote, domestic IT support service. We make every partner's IT challenges our own so that they are freed to focus on the bigger picture of improving outcomes and controlling healthcare costs.
We look forward to hearing how your skills line up with our mission!
About HCTec
Sourced by ZipRecruiter
Industry
Health care and social assistance
Company size
201 - 500 Employees
Headquarters location
Brentwood, TN, US
Year founded
2010