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60 Hcl Jobs Hiring Near You

HCL Global Systems Inc

Javaa Developer

Dallas, TX · On-site

$50.50 - $65.25/hr

HCL Global Systems Inc is seeking a Java Developer with backend and API experience. The role involves working with the Java/Spring Framework and PostgreSQL for database management. Responsibilities ...

HCL Global Systems Inc

Systems Analyst 3

Austin, TX · On-site

HCL Global Systems Inc is a company focused on providing innovative technology solutions, and they are seeking a Systems Analyst 3 to enhance their data management capabilities. The role involves ...

HCL Global Systems Inc

JAVA DEVELOPER

Jersey City, NJ · On-site

$55.75 - $72.25/hr

HCL Global Systems Inc is seeking a Senior Java Developer to implement application enhancements in the Payment Area. The role involves participating in all phases of the software development ...

HCL America Inc

AS400 Lead Engineer

Miami, FL · On-site

$98K - $129K/yr

Company Description HCL Technologies has an extensive global network of delivery centers to provide seamless IT services to customers worldwide. Having crossed $1bn in net profit, $5bn in revenue and ...

HCL Global Systems

Others

Farmington, MI · On-site

Send Resume to HCL Global Systems Inc. 24543 Indoplex Circle, Suite # 220, Farmington Hills, MI 48335. Sr. Programmer Analyst Duties: Prepare project specifications; Design, develop & support ...

HCL Global Systems Inc

Mainframe Engineer

Smithfield, RI · On-site

$47 - $60.50/hr

HCL Global Systems Inc is seeking a highly motivated Mainframe Senior Software Engineer to join their team. The role involves developing and maintaining critical components in the Transmissions space ...

HCL America Inc

AS400 Lead Engineer

Miami, FL · On-site

$98K - $129K/yr

Company Description HCL Technologies has an extensive global network of delivery centers to provide seamless IT services to customers worldwide. Having crossed $1bn in net profit, $5bn in revenue and ...

HCL Global Systems Inc

SWET

Covington, KY · On-site

HCL Global Systems Inc is seeking a Software Quality Engineer to join their team. The role involves developing software test code and automation testing suites while ensuring quality in software ...

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Walk-Up IT / Deskside Support

HCL America Inc

Melvindale, MI • On-site

Full-time

Re-posted 14 days ago

Job description

Company Description

About HCL

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. With a worldwide network of R&D, innovation labs and delivery centers, and 127,000+ 'Ideapreneurs' working in 43 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.

Job Description

Do your friends and family call you for IT help? Do you have great customer service skills?

HCL America is looking for individuals for our expanding team to provide world class customer service support at walk-up IT locations and at user's desks to assist with their IT needs.

Job Duties

  • Provide direct Face-to-Face world class end user support experience with an emphasis on quality resolutions
  • Help improve end user's productivity by completing triage, offering advice, teaching and developing solutions to common challenges with office products and capabilities
  • Provide hardware break/fix support and warranty support for current desktop, laptop, tablets and workstation devices
  • Provide operating system and application support to diagnose and resolve unique, non-recurring problems
  • Reimage systems as required
  • Identifies potential escalations and proactively alerts management as needed.
  • Partners, as required, with other IT teams as appropriate to ensure problem resolution is obtained and, if necessary, root cause is identified
  • Recommend and/or performs upgrades on systems
  • Work with procurement staff to purchase hardware and software
  • Complete installation and testing of computers and peripherals within established standards and guidelines
  • Provide basic support for mobile devices and printers
  • Provide primary support to executive users
  • Provide equipment move services
  • Ensures configuration and inventory management database entries are complete and accurate
  • Provides time / resource estimates for assigned tasks including time tracking activities
  • Local travel as needed
  • Perform other duties as assigned

Requirements

  • Must possess a professional demeanor and strong customer service/consulting/training skills
  • Experience troubleshooting/repairing desktop and laptop hardware in the field or in a related area
  • Basic experience of IT with basic understanding of networks, Intel servers and telecoms
  • Strong Break / Fix skills Desktops, Workstations, Notebooks, and Dell tablets
  • Strong Microsoft Office skills (Outlook, Excel, Word, and PowerPoint)
  • Strong Microsoft operating system troubleshooting skills
  • Strong problem solving and critical thinking skills
  • Strong written and verbal communication skills
  • Must be self-motivated and the ability to work independently with minimal supervision
  • Must have excellent time management skills
  • Must be detail and process oriented
  • Ability to walk long distances across large facilities
  • Must be able to pass a background security check
  • Valid driver's license and reliable transportation

What will make a candidate stand out

  • Experience with ticketing systems (BMC, SNOW, RequestCenter etc.)
  • Experience working with executives
  • Experience with iOS
  • Certifications: Hardware such as A+ or equivalent, Microsoft - MCSA Windows 7, 8 or 10, Network such as CCNA or CCNP
  • Experience performing remote control of PCs and video conferencing knowledge
  • SCCM experience

Relocation assistance is not available.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Apply