60 Hankey Group External Customer Service Assistant Jobs Hiring Near You

PAYMENT SOLUTIONS CONSULTANT
Los Angeles, CA | On-site role

Founded in 2021, NowPay LLC is proud to be a part of the family of Hankey Group companies. With assets over $30 billion combined, the Hankey Group has a 50-year track record of being an innovator in the automobile and finance industries led by our companies Westlake Financial, Nowcom and many others.

Based out of our Los Angeles office, NowPay is a full-service registered ISO/MSP that offers merchant services, business software and various other payment technology solutions that intend to help our clients operate effectively. We are driven to continuously develop new products and services to solve the ever-expanding need of small, medium and large businesses to connect with financial institutions and consumers. Our company conducts merchant underwriting, risk, onboarding and support in-house.

NowPay has a people-first culture with an emphasis on honesty and integrity whether it is with our employees, clients or partners. We are seeking experienced professionals to join the NowPay family and be an integral part of our rapid growth. Join our team if you are ready to make an impact today!

Position Summary

We are seeking a motivated and results-driven Sales Executive to join our growing merchant services and payment processing company. This individual will be responsible for generating new business opportunities, managing inbound and outbound sales activities, conducting merchant consultations, and closing payment processing agreements with businesses across the United States.

The ideal candidate has experience in merchant services, payment processing, financial services, SaaS sales, or B2B sales and is comfortable working with both cold and warm leads. This role requires strong relationship-building skills, consultative selling abilities, and occasional travel for client meetings, trade shows, industry events, and partner development opportunities.

Key Responsibilities

New Business Development

• Prospect and identify new merchant opportunities through outbound calling, email campaigns, networking, referrals, and strategic partnerships (includes both warm and cold leads).
• Follow up promptly with inbound leads generated through marketing campaigns, referral partners, and company initiatives.
• Schedule and conduct sales presentations, discovery calls, and product demonstrations.
• Develop and maintain a robust sales pipeline using the company's CRM system.
• Gather signed merchant applications and support documents or stipulations for our Underwriting department to review.

Merchant Consultation & Sales

• Analyze prospective merchants' current payment processing solutions and identify opportunities for savings and operational improvements.
• Present customized solutions including:
• Credit card processing
• ACH processing
• Payment gateways
• Virtual terminals
• Point-of-sale systems
• Recurring billing solutions
• E-commerce payment solutions
• Other proprietary software solutions
• Prepare pricing proposals and negotiate agreements.
• Close new merchant accounts and achieve monthly sales targets.

Relationship Management

• Serve as a trusted advisor throughout the sales process.
• Coordinate with underwriting, risk, operations, and customer support teams to facilitate smooth merchant onboarding.
• Maintain ongoing relationships with merchants to identify additional sales opportunities and referrals.
• Support strategic partner and referral relationships.

Travel & Industry Representation

• Conduct in-person meetings with prospective merchants and referral partners.
• Travel as needed to support business development initiatives.

Sales Administration

• Maintain accurate records of all sales activities in CRM.
• Track pipeline performance and forecast monthly sales results.
• Prepare reports on sales activities, opportunities, and closed business.
• Stay informed regarding industry trends, payment technologies, card brand regulations, and competitive offerings.

Performance Metrics

Success in this role will be measured by:

• New merchant accounts approved and activated
• Monthly processing volume generated
• Revenue and gross profit produced
• Lead conversion rates
• Pipeline growth and management
• Merchant retention and satisfaction
• Referral partner development

Qualifications

Required

• 2+ years of B2B sales experience in merchant services, payment processing, and fintech space.
• Understanding of credit card processing, ACH processing, POS systems, processing fees, merchant underwriting processes.
• Strong communication, presentation, and negotiation skills.
• Proven ability to generate leads and close business.
• Experience managing a sales pipeline and CRM system.
• Self-motivated with strong organizational skills.
• Ability to travel as needed.
• Proficiency with Microsoft Office and Google Workspace.
• Existing network of business owners, referral partners, or industry contacts a plus.

PAY RATE: 

• Pay Rate: $20/hour + potential performance-based bonus and uncapped commission.

  • On-Target Earnings (OTE): $100,000 to $150,000  
  • Guaranteed Ramp-Up: First 2 months guaranteed $3,850 bonus per month plus base pay.
  • Commission Paid Per Deal
  • Potential Residual Income
• The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire and will be dependent on a wide range of factors, including but not limited to geographic location, skill set, experience, education, credentials, and licensure when applicable.

FULL TIME BENEFITS

• Medical, Dental, and Vision benefits
• Life Insurance and Long-term disability plans
• Flexible Spending Account
• 401K matching
• Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
• Wellness Programs
• Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
• Career Path Opportunities
• Discounts on Parks, Museums, Movie Tickets, and Attractions
• Employee Loan Assistance
• Annual Flu Shot
• Paid Vacations Days
• Paid Sick days
• Paid holidays
• HGym (available in our Los Angeles, CA & Dallas, TX office)
• Rental Car Discounts, Dell Member Purchase Program
• UKG Wallet

ACKNOWLEDGMENTS

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.

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