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Group1001
Group1001

24 Group1001 Customer Service Jobs Hiring Near You

Group1001

Sales Intern (Fall)

Zionsville, IN · On-site

$14.50 - $19.50/hr

Group1001's culture emphasizes the importance of collaboration, communication, core business focus ... Inbound Team Support - Partner with the Inbound Sales team to manage queue follow-up, maintain CRM ...

Group1001

Senior Marketing Technology Engineer

$140K/yr

Group1001's culture emphasizes the importance of collaboration, communication, core business focus ... Our stack spans customer data, engagement, analytics, experimentation, and consent, and it will ...

Group1001

Sales Intern (Fall)

Zionsville, IN

$14.50 - $19.50/hr

Group1001's culture emphasizes the importance of collaboration, communication, core business focus ... Inbound Team Support - Partner with the Inbound Sales team to manage queue follow-up, maintain CRM ...

Group1001

Hybrid Wholesaler

Zionsville, IN

Group1001's culture emphasizes the importance of collaboration, communication, core business focus ... Work efficiently within our CRM solution to prospect, administer leads generated by campaigns ...

Group1001

Senior Product Manager - Onyx Platform

$129K - $170K/yr

Group1001's culture emphasizes the importance of collaboration, communication, core business focus ... It plays a critical role in streamlining processes and enhancing customer experience across the ...

Group1001

Production Operations Lead

$19.25 - $26.25/hr

Group1001's culture emphasizes the importance of collaboration, communication, core business focus ... Enforce customer-facing communication requirements (2 business day stakeholder notice after ...

New

Group1001

Data Strategy & Insights Lead

Group1001's culture emphasizes the importance of collaboration, communication, core business focus ... Deep understanding of a direct-to-consumer financial services business - its growth model, customer ...

Group1001

Production Operations Lead

$19.25 - $26.25/hr

Group1001's culture emphasizes the importance of collaboration, communication, core business focus ... Enforce customer-facing communication requirements (2 business day stakeholder notice after ...

Group1001

Senior Full Stack Engineer

$150K/yr

Group1001's culture emphasizes the importance of collaboration, communication, core business focus ... Design and implement backend services, APIs, and data models using Kotlin or Java with Spring

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Group1001 Jobs Information

Does Group1001 pay people when they’re sick?

Yes. Most people get paid when they’re sick.
75% of people say they would get paid if they were sick but scheduled to work.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and December 2025.

Is the health insurance from Group1001 affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 6 people who took the Breakroom Quiz between March 2025 and December 2025.

How easy is it to get time off at Group1001?

Most people find it easy to get time off.
100% of people report it’s easy to get time off.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and December 2025.

How easy is it to take sick days at Group1001?

Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and December 2025.

Do people at Group1001 feel treated with respect by their managers?

Most people feel treated with respect by their managers.
86% of people say they’re treated with respect by their managers.
Based on data from 7 people who took the Breakroom Quiz between February 2025 and November 2025.

Do people at Group1001 get to take their breaks without interruption?

Most people get breaks without interruption.
86% of people report that they get to take their breaks without interruption.
Based on data from 7 people who took the Breakroom Quiz between February 2025 and December 2025.

Is it stressful to work at Group1001?

Some people feel stressed here.
57% of people say they often feel stressed at work.
Based on data from 7 people who took the Breakroom Quiz between February 2025 and December 2025.

Do people at Group1001 enjoy their jobs?

Most people enjoy their job.
100% of people report they enjoy their job.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and December 2025.

Do people at Group1001 recommend working with their team?

Most people recommend working with their team.
75% of people report that they would recommend working with their immediate team to a friend.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and December 2025.

Do people get enough training when they start at Group1001?

Most people got enough training when they started.
75% of people report they got enough training when they started working here.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and December 2025.

Do people get support to advance at Group1001?

Most people are given support to advance their career here.
In the last year, 80% of people report being given support to advance their career here.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.

Do people think Group1001’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
60% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.

Do workers feel well informed about how Group1001 is doing?

Most people feel well informed about how the company is doing.
88% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and December 2025.

What are the most popular job types at Group1001?

    What are the most popular categories at Group1001?

    Infographic showing various Customer Service job openings at Group1001 in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 44% Physical, 3% Hybrid, and 53% Remote job distribution.

    Supervisor, Customer Service Call Center

    Group1001

    Zionsville, IN • On-site

    Full-time

    Medical, Dental, Vision, Life, Retirement

    Posted 7 days ago

    Group1001 rating

    9.5

    Company rating: 9.5 out of 10

    Based on 8 frontline employees who took The Breakroom Quiz

    7th of 315 rated insurance

    Job description

    Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001's culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets - our employees.
    Why This Role Matters:
    The Contact Center Supervisor oversees Customer Service Coordinators within the Contact Center Team(s). This includes directing staff to achieve department goals and objectives within established service delivery expectations; representing the needs of the work units for product implementation and system enhancements; training and mentoring representatives to assure cohesive unit; and ensuring department and Company policies and procedures are applied correctly.
    How You'll Contribute:
    • Supervises staff including setting expectations, coaching, and counseling staff, evaluating performance, conducting performance reviews, delivering side-by-side observations and coaching, maintaining attendance records, ensuring department and company practices and procedures are followed, ensuring adequate coverage, and assisting with the hiring process. Ensures staff provides highest level of service to customers within service delivery standards for accuracy, timeliness, and productivity.
    • Provide coaching and mentoring to Customer Service Coordinators to create and foster engagement, as well as a high-performance culture
    • Work in partnership with other leaders (Team Lead, Supervisor, Manager, Sr. Manager, Associate Director, Director, Vice President) to provide consistent messaging and support to the team(s)
    • Assists with monitoring service levels and communicates issues to Contact Center leadership and Workforce Management
    • Addresses escalated calls/issues and takes appropriate action to calm upset customers and resolve customer issues/complaints in relation to our process
    • Observes the work environment to ensure we maintain a positive and engaged atmosphere
    • Monitors phone call quality, attends and participates in meetings focused on quality and efficiency
    • Serves as an active presence in chats (when required) - adds content, answers questions, validates and provides additional resources
    • Identifies training opportunities and conducts quick hit sessions (when required)
    • Utilizes system resources to ensure regular coaching and feedback is provided and documented
    • Assists with other duties as assigned

    What We're Looking For:
    • Minimum of 3 years supervising employees in a life insurance-industry related field, with life and annuity business preferred.
    • Minimum of 4 years of related experience with customer service/call center, agency administration, life insurance/annuity processing
    • Knowledge of Annuity Products, (Fixed, Fixed Index, and Variable), preferred
    • Demonstrated ability to communicate effectively and concisely on complex matters to all levels of management, both written and verbal
    • Strong research, analytical, problem solving, organizational, and math skills
    • Ability to engage, retain and develop talent to improve team capabilities
    • Detail-oriented and capable of managing multiple initiatives at one time
    • Proven ability to supervise teams of staff in a fast-paced and deadline driven environment without losing sight of customer service requirements
    • Exceptional time management skills, including ability to multi-task and work with shifting priorities, meeting tight deadlines and timetables
    • Professional designations or demonstrated work toward achieving designations such as LOMA's Fellow/Associate Life Management Institute, (FLMI/ALMI), Associate in Annuity Products and Administration (AAPA), Associate in Customer Service (ACS), Associate Insurance Regulatory Compliance (AIRC), and/or Associate Insurance Agency Administration (AIAA)
    • Associates or bachelor's degree preferred

    Benefits Highlights:
    Employees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in Group 1001's benefits package. Employees (and their families) are eligible to participate in the Company's comprehensive health, dental, and vision insurance plan options. Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability. All employees (regardless of hours worked) have immediate access to the Company's Employee Assistance Program and wellness programs-no enrollment is required. Employees may also participate in the Company's 401K plan, with matching contributions by the Company.
    Group 1001, and its affiliated companies, is strongly committed to providing a supportive work environment where employee differences are valued. Diversity is an essential ingredient in making Group 1001 a welcoming place to work and is fundamental in building a high-performance team. Diversity embodies all the differences that make us unique individuals. All employees share the responsibility for maintaining a workplace culture of dignity, respect, understanding and appreciation of individual and group differences.
    #LI-ST1

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