60 Granicus Customer Service Jobs Hiring Near You

The Company

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve-driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

Job Summary

Granicus is looking for an engineering leader to drive internal AI transformation across the company. This leader will own the strategy, buildout, and adoption of a secure, scalable internal AI platform that enables employees across functions to safely use and create AI-powered workflows and agents embedded in core business processes. Reporting to the Head of Corporate Strategy & Transformation, this role will work cross-functionally with Engineering, Security, IT, Legal, RevOps, and functional business leaders, and partner closely with the Embedded Process Consulting team to translate AI capabilities into redesigned business processes and measurable operational outcomes. The successful candidate will combine strong technical depth, platform and systems thinking, and pragmatic change leadership to deliver measurable productivity gains, streamline operations, and help Granicus build a durable competitive advantage through internal AI.

What Your Impact Will Look Like

• Lead the strategy, architecture, and execution of Granicus' internal AI transformation agenda in close partnership with the embedded process consulting team, ensuring alignment between platform capabilities and business process transformation priorities
• Build and scale a centralized AI platform that enables employees to safely create, deploy, and use AI-powered workflows, copilots, and agents, in partnership with embedded consulting teams driving adoption within business processes
• Drive integration of AI capabilities into enterprise systems and systems of record, including CRM, support, knowledge, analytics, and business operations platforms
• Establish the technical and operating model for internal AI, including platform standards, governance, security controls, access models, observability, and lifecycle management
• Partner with Security, Legal, Compliance, IT, and Engineering to ensure AI systems are deployed with appropriate guardrails, auditability, and enterprise-grade controls
• Identify and prioritize high-impact internal use cases that reduce manual work, improve cycle times, enhance decision-making, and increase employee productivity
• Define and implement standards for model access, prompt management, agent orchestration, human-in-the-loop workflows, and usage monitoring
• Build and lead a high-performing team of engineers focused on internal AI platforms, enablement, and transformation initiatives
• Create enablement programs, playbooks, and adoption mechanisms in collaboration with the embedded process consulting team that allow both technical and non-technical teams to effectively and responsibly use AI capabilities
• Measure + communicate impact to executives through clear KPIs such as adoption, efficiency gains, cycle-time reduction, and reduction of redundant workflows
• Serve as a strategic partner to executive leadership on company-wide transformation initiatives related to AI, automation, and operational scale

You Will Love This Job If You Have

• 10+ years of relevant experience in software engineering
• 5+ years of experience leading engineering or platform teams, with a track record of building and scaling high-performing organizations
• Experience building internal platforms, developer platforms, workflow systems, or enterprise applications used by technical and non-technical users
• Strong technical understanding of modern AI systems, including large language models, retrieval-based systems, agent workflows, orchestration patterns, and AI platform architecture
• Demonstrated success designing and operating secure, scalable, production-grade systems with strong governance and observability requirements
• Experience integrating software platforms with enterprise systems and systems of record such as CRM, support, HR, ERP, identity, and data platforms
• Strong cross-functional leadership skills
• Experience establishing standards, processes, and controls for responsible technology adoption in enterprise environments
• Executive presence and strong communication skills, including the ability to communicate technical concepts and business value clearly to senior leadership
• Familiarity with security, privacy, and governance considerations related to AI systems strongly preferred
• Comfortable operating as a builder-leader who can move between strategy, architecture, team leadership, and hands-on problem solving

Pay RangeUSD $169,000.00 - USD $229,000.00 /Yr.About Us

Don't have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don't meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

Security and Privacy Requirements

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

The Team

• We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

• At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to bea part of our journey.
• A few culture highlights include - Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions - Our employees get to interact with our CEO on very important andsometimes difficult issues ranging from mental health to work-life balance and current affairs.
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• We bring in special guests from time to time to discuss issues that impact our employeepopulation

The Impact

• We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place - quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

The BenefitsAt Granicus, we offer a comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance-starting from day one. Here's what you can expect as a U.S.-based team member:

Flexibility & Balance

• Flexible Time Off - Take the time you need to rest, recharge, and live your life.
• Company-Wide Wellbeing Days - Paid days off to unplug and focus on your mental health.
• Work From Home Reimbursement - Support a productive home office environment.

Health & Wellness

• Multiple Health Plan Options - Including a 100% employer-paid plan.
• Employer HSA Contributions - When enrolled in a High-Deductible Health Plan.
• Fitness Reimbursement Program - Stay active, your way.
• On-Demand Mental Health Support - Access to Headspace and other wellness tools.

Family & Future

• Paid Parental Leave - For both birthing and non-birthing parents.
• Traditional & Roth 401(k) - With a generous company match.
• Life & AD&D Insurance - 100% employer-paid coverage for peace of mind.

Growth & Recognition

• Online Learning Platforms - Fuel your professional development.
• Competitive Salary & Bonuses - Your contributions are valued and rewarded.

Equal Opportunity EmployerGranicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.Employment Type: FULL_TIME