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Granicus

60 Granicus Customer Service Jobs Hiring Near You

Granicus

Customer Support Representative

Saint Paul, MN · On-site

$16.25 - $22/hr

... services to more than 3,000 public sector organizations, Granicus helps turn government missions ... Spend time with great customers helping them realize their goals utilizing our products and ...

Granicus

Customer Support Representative

Saint Paul, MN

$16.25 - $22/hr

... services to more than 3,000 public sector organizations, Granicus helps turn government missions ... Spend time with great customers helping them realize their goals utilizing our products and ...

Granicus

AI Solutions Advisor

$128K - $158K/yr

We are on a mission to support our customers with meeting the needs of their communities and ... services, Granicus empowers stronger relationships between government and residents across the U.S ...

Granicus

Customer Success Consultant

Saint Paul, MN · On-site

Customer Success Consultant Location US-Remote ID 2026-10292 Category Professional Services ... Job Summary Granicus provides technology and services that empowers government organizations to ...

Granicus

We are on a mission to support our customers with meeting the needs of their communities and ... services, Granicus empowers stronger relationships between government and residents across the U.S ...

Granicus

Associate AI Solutions Advisor

Saint Paul, MN · On-site

$100K - $110K/yr

... services, Granicus empowers stronger relationships between government and residents across the U.S ... Participate in AI discovery calls with public sector prospects and existing Granicus customers

Granicus

AI Solutions Advisor

Saint Paul, MN · On-site

We are on a mission to support our customers with meeting the needs of their communities and ... services, Granicus empowers stronger relationships between government and residents across the U.S ...

Granicus

$100K - $110K/yr

... services, Granicus empowers stronger relationships between government and residents across the U.S ... Participate in AI discovery calls with public sector prospects and existing Granicus customers

Granicus

Associate AI Solutions Advisor

$100K - $110K/yr

... services, Granicus empowers stronger relationships between government and residents across the U.S ... Participate in AI discovery calls with public sector prospects and existing Granicus customers

Granicus

Senior Customer Success Consultant

Washington, DC · On-site +1

$70K - $85K/yr

We are on a mission to support our customers with meeting the needs of their communities and ... services, Granicus empowers stronger relationships between government and residents across the U.S ...

Granicus

Job Summary Granicus provides technology and services that empowers government organizations to ... The Customer Success Consultant is accountable for our clients' adoption of our growing suite of ...

Granicus

Customer Success Consultant

$60K - $73K/yr

Job Summary Granicus provides technology and services that empowers government organizations to ... The Customer Success Consultant is accountable for our clients' adoption of our growing suite of ...

Granicus

Customer Success Consultant

Washington, DC · On-site

Customer Success Consultant Location US-DC-Washington ID 2026-10320 Category Professional Services ... services, Granicus empowers stronger relationships between government and residents across the U.S ...

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    Infographic showing various Customer Service job openings at Granicus in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 29% Physical, and 71% Remote job distribution.

    Customer Support Representative

    Granicus

    Saint Paul, MN • On-site

    $16.25 - $22/hr

    Full-time

    Re-posted 28 days ago

    Job description

    Company Description
    Granicus provides technology that empowers government organizations to create better lives for the people they serve. By offering the industry's leading cloud-based solutions for communications, meeting and agenda management, and digital services to more than 3,000 public sector organizations, Granicus helps turn government missions into quantifiable realities. Granicus products connect more than 150 million people, creating a powerful network to enhance government transparency and citizen engagement. By optimizing decision-making processes, Granicus strives to help government realize better outcomes and have a greater impact for the citizens they serve.
    As a company, Granicus helps empower some of the most creative people in the world who innovate within complex public sector organizations to make policies more effective and to transform the citizen experience so that everything from road closures to fostering programs are better understood.
    Job Description
    APPLY HERE -
    https://recruit.hirebridge.com/v3/application/applink.aspx?cid=7723&jid=461773
    What you get to do:
    • Spend time with great customers helping them realize their goals utilizing our products and services
    • Use your technical skills to troubleshoot bugs, create test scenarios and investigate software issues based on customer product use
    • Be an expert in GovDelivery product knowledge.
    • Seamlessly manage customer request tickets to meet Service Level Agreements (SLAs)
    • Work collaboratively across multiple functional teams to continually innovate, enhance efficiencies while
    • Contribute to 24/7/365 on-call support
    • Be part of a fast-growing, positive company that contributes to helping more people live better lives

    Qualifications
    Skills & Requirements
    You have:
    • Excellent customer service skills - the ability to be empathetic, accurate, compassionate, resourceful and conscientious
    • The ability to communicate clearly and concisely
    • The ability to evaluate, troubleshoot and follow-up on customer issues; replicate and document issues for further escalation
    • The ability to be organized, professional and (hopefully) quick-witted
    • A passion for social media or web-based software
    • A true appreciate for easy to use, intuitive software

    Bonus experience!
    • HTML, CSS, Photoshop
    • Software as a Service (SaaS) support
    • Digital communications
    • Jira or another software engineering workflow application
    • Digital Design

    Granicus is committed to providing equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status
    APPLY HERE -
    https://recruit.hirebridge.com/v3/application/applink.aspx?cid=7723&jid=461773
    Additional Information
    All your information will be kept confidential according to EEO guidelines.

    Apply