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60 Gartner Customer Service Jobs Hiring Near You

Aamazing IT

Research & Advisory

Irving, TX · On-site +1

$18/hr

Creating Service Requests (SRs) in Gartner's CRM system as the requests are received. * Monitoring a general queue for SRs and promptly routing them to the appropriate teams * Provide training and ...

AA2IT

Research & Advisory

Irving, TX · On-site +1

$18/hr

Creating Service Requests (SRs) in Gartner's CRM system as the requests are received. * Monitoring a general queue for SRs and promptly routing them to the appropriate teams * Provide training and ...

Gartner

Lead Salesforce Engineer (Service Cloud)

Irving, TX · Hybrid

$51.50 - $68.25/hr

You will play a key role for a newly chartered program working to modernize Gartner's CRM ... services * Contribute to the review and analysis of business requirements * Collaborate on ...

Gartner

Lead Salesforce Engineer (Service Cloud)

Irving, TX · Hybrid

$53.25 - $70.50/hr

You will play a key role for a newly chartered program working to modernize Gartner's CRM ... services * Contribute to the review and analysis of business requirements * Collaborate on ...

Gartner

Talent Sourcer

Irving, TX · On-site +1

... Services, BTI, and Consulting. Sourcing strategies include mining online candidate databases ... Source potential and passive candidates through direct applicant channels, Gartner's CRM, referrals ...

Gartner

Talent Sourcer

Fort Myers, FL · On-site +1

... Services, BTI, and Consulting. Sourcing strategies include mining online candidate databases ... Source potential and passive candidates through direct applicant channels, Gartner's CRM, referrals ...

Gartner

Talent Sourcer

Irving, TX · On-site +1

... Services, BTI, and Consulting. Sourcing strategies include mining online candidate databases ... Source potential and passive candidates through direct applicant channels, Gartner's CRM, referrals ...

Gartner

Talent Sourcer

Fort Myers, FL · On-site +1

... Services, BTI, and Consulting. Sourcing strategies include mining online candidate databases ... Source potential and passive candidates through direct applicant channels, Gartner's CRM, referrals ...

Gartner, Inc.

Talent Sourcer

Irving, TX · On-site

... Services, BTI, and Consulting. Sourcing strategies include mining online candidate databases ... Source potential and passive candidates through direct applicant channels, Gartner's CRM, referrals ...

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Gartner Jobs Information

What is it like to work at Gartner?

Gartner is known for its fast-paced and dynamic work environment, where innovation and collaboration are highly valued. The company's research and advisory teams work closely together to analyze market trends and provide actionable insights to clients, often in a project-based structure that encourages teamwork and knowledge-sharing. Working at Gartner may appeal to individuals who are passionate about staying up-to-date on the latest industry developments and who thrive in a challenging, results-driven environment.
What are the most popular jobs at Gartner?
What are the most popular categories at Gartner?
Infographic showing various Customer Service job openings at Gartner in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 43% Physical, 29% Hybrid, and 28% Remote job distribution.
Research & Advisory

Research & Advisory

Aamazing IT

Irving, TX • On-site, Remote

$18/hr

Other

Posted 2 days ago

Job description

Title - Research Associate
Location - Irving, TX (hybrid remote included travel 1-2 times a month in the US and Canada)
Duration - 6 months
Pay Rate - $18/hr

  • Must be : Bachelor's Degree
  • Candidates MUST be within commutable distance (ideally 30 miles) to either the Irving ( Texas) or Fort Myers (Florida) Gartner Facility
  • These roles are anticipated to be 100% REMOTE but must be local to one of the above sites for consideration
  • The hours for this position are 10am - 7pm ET

Required

  • DATABASE
  • CRM
  • EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS
  • TIME MANAGEMENT
  • ORGANIZATIONAL SKILLS

------------------------------------------------------------------------------------------------------------------------------

Job Description:

The primary responsibility of the role is to support Gartner's Research Engagement Services team with the timely processing of internal and external email volume. Additional responsibilities include service request creation and routing of requests to the appropriate internal teams. The hours for this position are 10am - 7pm ET

  • Key responsibilities include:
    • Monitoring assigned email boxes and promptly processing emails into Gartner's CRM database during working hours.
    • Creating Service Requests (SRs) in Gartner's CRM system as the requests are received.
    • Monitoring a general queue for SRs and promptly routing them to the appropriate teams
    • Provide training and shadowing for new associates in this role.
    • Maintaining a record of emails processed
  • On a typical day you will:
    • Experience an upbeat, positive culture. Teamwork, integrity, objectivity, and a client focused mindset are central to our values.
    • Work with teammates and build strong working relationships with the Gartner Research & Advisory Expert community.
    • Receive unlimited access to all Gartner research content.

Skills:

Desired Skillsets:

    • Excellent written and verbal communication skills
    • Ability to provide world-class service by engaging directly with internal partners and clients
    • Strong customer service mindset
    • Strong time management and organizational skills
    • Ability to prioritize tasks effectively
    • Attention to detail
    • Ability to use problem solving skills to highlight urgent issues, when needed.
    • Ability to learn new systems and tools quickly
    • Ability to work independently and as part of a team
    • Ability to work with cross functional teams
      • Preferred: Prior work experience in customer service
      • Preferred: Experience working across multiple time zone
If interested; kindly share your resume with answers: 
Q1. Which year you completed your Bachelors Degree
Q2. Are you able to commute to an office in Irving, TX several times a month and are you able to travel 1-2 times a month throughout the US and Canada?
Q3. For submission , client needs  month and date (MMDD, don't need the year) of your birthdate (used by client as unique identifier)?
 

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