27 Flexcar Customer Service Jobs Hiring Near You

Title: Site Lead
Location:Onsite, El Monte, CA
Classification - Exempt - Full time
Compensation: $90,000 - $124,000+ full Benefits Day One
A Career with Real Impact
Flexcar is completely reimagining car ownership. We offer the world's first month-to-month car lease, with insurance and maintenance included. Members can swap cars anytime as their needs change, without the commitment or hassle of traditional car ownership. By combining operational expertise with technology, data, and AI, we're transforming every aspect of the customer journey and delivering a more affordable, flexible, and hassle-free alternative to buying or leasing.
Job Summary
Flexcar is seeking a Site Manager to lead day-to-day operations, ensuring operational excellence, cost control, and exceptional member experience. This role is responsible for making the site is maintaining full P&L compliance, fleet performance, staffing, vendor management, on time fulfillment, vehicle quality and execution of all site activities across a 7-day operating schedule. The Site Manager will drive efficiency, maintain quality standards, and adapt quickly to changing business needs while fostering a culture of continuous improvement. This role exercises independent judgment and discretion in managing site operations, staffing decisions, performance management, and financial outcomes. The Site Lead's primary duty is leadership and operational oversight, not routine manual or clerical work.
Who We're Looking For

• Drive & Work Ethic - Brings urgency and energy every day. Excited about taking on additional responsibility.

• Pursuit of Excellence - Holds themselves to high standards. Never settles for "good enough." Takes pride in their work.

• People Skills - Communicates with clarity and empathy. Builds trust with customers and teammates in moments that matter.

• Coachable & Curious - Learns fast. Applies feedback quickly. Never satisfied-always looking to improve.

• Analytical Thinking - Comfortable with data and spreadsheets. Strong analytical and problem-solving skills.

• Grit & Humility - No job is beneath them. They jump in-whether it's troubleshooting a tech issue or washing a car.
• Education - A bachelor's degree or a closely related qualification is preferred for this position

What You'll Do

• Oversee daily operations across the hub: manage fleet readiness, create MC (Member Concierge) schedules, and maintain strong vendor and partner relationships

• Own the full performance of a Flexcar location - including hiring, training, and leading the team

• Manage the local cost side of the P&L, making cost-conscious decisions that impact profitability and drive sustainable growth

• Ensure consistent execution across service, fleet, member experience, and inventory

• Monitor and drive KPIs: available inventory, turnaround times, NPS, utilization, cost per mile

• Ensure an exceptional member experience - clean cars, on-time orders, and 5-star service

• Maintain a clean, safe, and efficient physical site that meets Flexcar brand standards

• Collaborate with HQ teams to implement new programs and identify operational improvements

• Roles at this level may specialize as General Managers or in focused leadership roles like Fleet Manager or Member Experience Manager, depending on skills and business needs

Your Core KPIs

• Customer Experience Score
• Inventory Availability Score
• Unavailability Score
• Fleet Utilization Score

Physical Requirements (CA FEHA-Compliant): This role may require travel between sites, standing or walking for extended periods during site visits, and occasional lifting of up to 25 lbs. Reasonable accommodations will be provided in accordance with state and federal law.
What Tops Off the Tank

• Rest & Relaxation: Flexible PTO policy. Sick time is provided in accordance with California state law.

• Future Savings: Benefit from a 401(k) plan with company match from day one.

• Benefits: Excellent, low-cost healthcare coverage including medical, dental, vision, and eligibility day one.

• Drive a Flexcar! Discounted employee rate on Flexcar products and no annual membership fee.

• Weekly Pay

• And other amazing perks!

* Actual compensation will vary depending on geographic location, job-related knowledge, skills, experience, and market conditions.
Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer. Nothing in this job description alters the at-will nature of employment with Flexcar.
Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.