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First Merchants
First Merchants

103 First Merchants Client Representative Jobs Hiring Near You

FIRST MERCHANTS

Senior Applications Analyst

Columbus, OH · On-site +1

First Merchants Bank is seeking a Senior Applications Analyst to join our team. This position can ... Actively seek ways to improve the client experience. * Responsible for evaluating product offerings ...

FIRST MERCHANTS

SBL Business Development Officer

Columbus, OH · On-site

$80K - $111K/yr

Strong communication skills, and client service orientation. First Merchants offers the following: * Base Pay PLUS Bonuses * Medical, Dental and Vision Insurance * 401k * Health Savings and Flexible ...

FIRST MERCHANTS

Banking Center Manager

Columbus, OH · On-site

First Merchants Bank is seeking a Banking Center Manager to join our team! This position will focus ... existing client relationships. * Regularly conduct outside sales calls to nurture and grow ...

FIRST MERCHANTS

SBL Credit Analyst II

Columbus, OH · On-site

First Merchants Bank is seeking a SBL Credit Analyst II to join our team! This position will be ... and favorably represent the Bank to such customers. * Carry out such other duties as may be ...

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First Merchants Jobs Information

What is it like to work at First Merchants?

First Merchants is a community-focused bank that values a culture of teamwork, integrity, and customer service, striving to create a positive impact in the communities it serves.

The company operates with a regional banking model, allowing for a more personalized approach to customer relationships and a collaborative team structure that encourages open communication and knowledge sharing. First Merchants also prioritizes employee development, offering training and education programs to support career growth and advancement.

Working at First Merchants may appeal to individuals who value community involvement, are passionate about delivering exceptional customer experiences, and are looking for a stable and supportive work environment that offers opportunities for professional growth and development.

What makes First Merchants an attractive place to work?

First Merchants is a leading regional bank in the Midwest, known for its commitment to community banking and customer-centric approach. The company offers a dynamic work environment that values collaboration, innovation, and employee growth, with opportunities for professional development and advancement. By joining First Merchants, individuals can contribute to the bank's mission of delivering exceptional financial services and make a meaningful impact in their communities.

Do workers at First Merchants Bank get paid breaks?

Sometimes. Only some people get paid breaks.
50% of people say they don’t get paid breaks.
Based on data from 18 people who took the Breakroom Quiz between November 2024 and August 2026.

Does First Merchants Bank pay people when they’re sick?

Yes. Most people get paid when they’re sick.
90% of people say they would get paid if they were sick but scheduled to work.
Based on data from 21 people who took the Breakroom Quiz between November 2024 and August 2026.

At First Merchants Bank, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
67% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 12 people who took the Breakroom Quiz between August 2025 and August 2026.

Is the health insurance from First Merchants Bank affordable enough for their workers?

Most people say the health insurance costs are okay.
83% of people say the health insurance costs are okay
Based on data from 12 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people get paid time off at First Merchants Bank?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 13 people who took the Breakroom Quiz between August 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 43% of people with changing schedules find out their shifts one week or less ahead of time.
  • 14% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 43% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 7 people who took the Breakroom Quiz between November 2024 and August 2026.

Do workers at First Merchants Bank worry about hours?

Most people don’t worry about getting enough hours.
92% of people report they don’t worry about getting enough hours.
Based on data from 13 people who took the Breakroom Quiz between November 2024 and August 2026.

Do First Merchants Bank workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
56% report that they don’t have enough control over which shifts they work.
Based on data from 9 people who took the Breakroom Quiz between November 2024 and August 2026.

How easy is it for First Merchants Bank workers to change shifts?

Some people find it hard to change shifts.
43% of people report that it’s hard to change shifts if they need to.
Based on data from 7 people who took the Breakroom Quiz between November 2024 and August 2026.

How easy is it to get time off at First Merchants Bank?

Most people find it easy to get time off.
85% of people report it’s easy to get time off.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and August 2026.

Do First Merchants Bank managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
85% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 13 people who took the Breakroom Quiz between November 2024 and August 2026.

Do jobs at First Merchants Bank spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
8% of people report that their job takes up time that they don’t get paid for.
Based on data from 13 people who took the Breakroom Quiz between November 2024 and August 2026.

How easy is it to take sick days at First Merchants Bank?

Most people find it easy to take sick days.
82% of people report that it’s easy to take time off if they are sick.
Based on data from 22 people who took the Breakroom Quiz between November 2024 and August 2026.

Is working at First Merchants Bank good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
92% of people who care for a child or other relative report this is a good place to work.
Based on data from 12 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at First Merchants Bank feel treated with respect by their managers?

Most people feel treated with respect by their managers.
76% of people say they’re treated with respect by their managers.
Based on data from 21 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people at First Merchants Bank get to take their breaks without interruption?

Most people get breaks without interruption.
88% of people report that they get to take their breaks without interruption.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and August 2026.

Is it stressful to work at First Merchants Bank?

Some people feel stressed out here.
65% of people say they often feel stressed out at work.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people at First Merchants Bank enjoy their jobs?

Most people enjoy their job.
71% of people report they enjoy their job.
Based on data from 17 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people at First Merchants Bank recommend working with their team?

Only some people recommend working with their team.
55% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 22 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people get enough training when they start at First Merchants Bank?

Some people didn’t get enough training when they started.
40% of people report they didn’t get enough training when they started working here.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and August 2026.

Do people get support to advance at First Merchants Bank?

Only some people are given support to advance their career here.
In the last year, 40% of people report not being given support to advance their career here.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people think First Merchants Bank’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
80% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and August 2026.

Do workers feel well informed about how First Merchants Bank is doing?

Only some people feel well informed about how the company is doing.
35% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and August 2026.
What other companies are hiring for Client Representative jobs?
What are the most popular jobs at First Merchants?
What are the most popular categories at First Merchants?
Infographic showing various Client Representative job openings at First Merchants in the United States as of August 2026, with employment types broken down into 98% Full Time, and 2% Part Time. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

Client Relationship Representative (Universal Banker)

First Merchant's Bank

Columbus, OH • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

First Merchants Bank rating

7.8

Company rating: 7.8 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

90th of 171 rated banks

Job description

First Merchants Bank is seeking a Customer Relationship Representative to join our team! This position will execute on individual and team sales and service metrics to help the banking center achieve the strategic and tactical goals of the company. Responsible for providing high quality customer service by accurately completing bank transactions and opening deposit accounts and processing loan applications while identifying and recommending products, services, and digital tools to meet the current and future financial needs of bank Clients. Deliver upon a meaningful customer service experience while exceeding personal production goals.
As part of this role you will:
  • Customer Experience and Relationship Management
    • Deliver high-quality customer service by addressing a wide range of general banking needs in a fast-paced, relationship-focused banking center environment.
    • Proactively engage clients in meaningful conversations to understand current and future financial needs and recommend appropriate products, services, and digital solutions.
    • Resolve client inquiries, concerns, and complaints within scope of authority, ensuring timely resolution and a positive client experience.
    • Utilize customer feedback and service insights to strengthen client relationships, build loyalty, and create client advocates.
    • Maintain accurate client records and account information to support ongoing relationship management.
  • Operational Excellence
    • Accurately process everyday monetary transactions, including deposits, withdrawals, loan payments, check cashing, night deposits, cashier's checks, money orders, and change orders.
    • Perform operational responsibilities as needed, including balancing cash, teller cash recyclers (TCR), vault, ATM, and branch transactions.
    • Process non-monetary client requests, such as stop payments, debit card orders, address changes, and check orders, in accordance with policy.
    • Support banking center operations by adhering to internal controls, completing daily security procedures, and ensuring compliance with policies and procedures.
    • Monitor and resolve deposit and loan exceptions in a timely manner and escalate issues as appropriate.
  • Sales and Business Development
    • Actively lead and participate in sales and service activities to support individual, team, and banking center scorecard goals.
    • Effectively use guided conversations and relationship management tools to identify opportunities to deepen client relationships.
    • Open new consumer and business accounts and process loan applications for new and existing clients.
    • Utilize digital tools to educate clients and enroll them in electronic banking products and services during account opening and onboarding.
    • Engage in teleconsulting activities, including call blocks and call nights, to support achievement of sales goals.
    • Utilize CRM and sales tools to document, track, and manage client interactions and incentive plan activity.
    • Recognize and pursue new business opportunities, including making partner referrals for merchant services, treasury management, mortgages, and investments.
  • Team Collaboration and Leadership
    • Actively participate in the sales management process, including daily huddles, weekly meetings, coaching sessions, and touch bases.
    • Provide guidance and support to associates related to operational procedures, service standards, and sales practices.
    • Assist the Banking Center Manager with administrative and operational activities, including audits, branch balancing, and efficiency initiatives.
    • Serve as a resource for associates regarding problem resolution and procedural questions.
    • High-performing Client Relationship Representatives may serve as a Banking Center Mentor.
    • Risk Management and Compliance
    • Ensure compliance with all applicable regulations, policies, and reporting requirements, including but not limited to BSA, OFAC, CIP, EDD, and information security standards.
    • Complete required training and stay current on regulatory, operational, and product knowledge expectations.

To be successful in this position, we require the following:
  • High school diploma or equivalent (GED).
  • A minimum of one (1) year of banking, sales, or related experience. At least six months of experience selling products or services.
  • This position requires S.A.F.E Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). Employees hired or transferring into this position will need to meet the qualification requirements within three (3) months of hire.
  • Ability to obtain Notary Public designation.
  • Ability to multi-task in a fast-paced environment.
  • In-depth knowledge of products/services offered by the bank (all lines of business).

The following would be a plus:
  • Prior banking experience.
  • Ability to sell and cross-sell bank products and services.

First Merchants offers the following:
  • Base Pay PLUS Bonuses
  • Medical, Dental and Vision Insurance
  • 401k
  • Health Savings and Flexible Spending Accounts
  • Vacation/Sick Time
  • Paid Holidays
  • Paid Parental Leave
  • Tuition Reimbursement
  • Additional Benefits

A little about us:
First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.
Our Vision is:
To enhance the financial wellness of the diverse communities we serve.
Our Mission is:
To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.
Our Team:
"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."
Apply today to begin your career with us!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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