72 First American Payment Systems Training Program Manager Jobs Hiring Near You

Who We AreJoin a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.What We Do

Oversees, develops, and delivers scalable, technology-enabled training programs for First American employees to meet organizational and learner needs. Partners with business leaders to identify training needs, plans and manages training initiatives from concept through delivery, standardizes training solutions, and tracks, analyzes, and reports on training effectiveness using data and performance metrics. Conducts training using multiple delivery methods in individual and group settings, both virtually and in person. Leverages emerging learning technologies and AI-enabled tools to improve training efficiency, consistency, and learner experience. Promotes efficiency, operational readiness, and competitive advantage by developing the skills of staff and end users and supporting enterprise initiatives, system implementations, and process improvements

What You'll Do

• Partner with management to identify and develop training solutions to solve business issues
• Partner with internal subject matter experts, architecture, product management and training staff to determine, develop and deliver the highest quality training
• Participate in the development and evaluation of training metrics and measurement components
• Use AI-enabled tools, as appropriate, to support training content development and efficiency
• Manage assigned training tasks and deadlines while supporting multiple initiatives
• Conducts and facilitates general and specific training programs virtually and in-person for organization employees
• Create and maintain instructor/training materials including course outlines, background material, instructional materials, and training aids
• Keeps records, gathers and analyzes information from evaluations, measures results against business objectives, suggests improvements
• Keep current with emerging training and learning best practices and methods
• Travel up to 75% to remote locations to deliver training

What You'll Bring

• 2+ years of experience supporting title and/or escrow processes, including use of FAST and Ignite.
• A professional proactive approach to problem solving; reliability; and the ability to rapidly learn new technologies and processes
• Exceptional organization and time management skills
• Ability to prioritize competing initiatives in a fast-paced, deadline-driven environment
• Ability to present complex information to a variety of audiences
• Critical thinking to develop or assess training materials
• Familiarity with AI tools provided by the company to assist with training content development and research.
• Presentation and facilitation skills within a group and/or one on one
• Strong written and verbal communication skills
• Strong interpersonal skills
• Self-motivated; self-starter
• Ability to manage multiple tasks and respond quickly to emergent problems
• Expertise in Microsoft Word, Excel, and PowerPoint

Pay Range: $64,300.00 - $85,700.00 AnnuallyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant's criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.