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60 Finastra Product Development Jobs Hiring Near You

Finastra

Customer Success Manager

Atlanta, GA · On-site +1

The Customer Success Manager (CSM) uses deep industry and product knowledge, business strategy ... Finastra, Women@Finastra). Career Development: Access online learning and accredited courses ...

Finastra

Engineering Lead, LaserPro

Atlanta, GA · On-site +1

$98K - $129K/yr

Oversee the design, development, and deployment of AI-enabled features for LaserPro products ... At Finastra, each individual is unique-bringing their own ideas, perspectives, cultural backgrounds ...

Finastra

Senior Front End Engineer

Atlanta, GA · On-site +1

$117K - $162K/yr

... production environment * Proficiency with Git/GitHub in a collaborative, teambased development ... At Finastra, each individual is unique-bringing their own ideas, perspectives, cultural backgrounds ...

Finastra

Training Specialist

Atlanta, GA · On-site

Provide consultative support to help clients optimize product usage and integrate solutions into ... Finastra, Women@Finastra). Career Development: Access online learning and accredited courses ...

Finastra

Senior AI Engineer

Atlanta, GA · On-site +1

$100K - $138K/yr

Create end-to-end production grade AI agents and integrate them into applications * Apply prompt ... Finastra-open to everyone who wants to participate and contribute. Career Development: Access ...

Finastra

Senior Innovation Leader

Work across product, technology, and commercial teams to move ideas from concept through pilot to ... Finastra-open to everyone who wants to participate and contribute. Career Development: Access ...

Finastra

Sr. Adversarial AI Security Engineer

Atlanta, GA · On-site +1

$110K - $151K/yr

... products Required Qualifications: * Proven experience with offensive security/research ... Finastra-open to everyone who wants to participate and contribute. Career Development: Access ...

Finastra

UX Designer

Atlanta, GA · On-site +1

Working in support of the Product Owner, you will translate product goals, customer needs, and ... Finastra-open to everyone who wants to participate and contribute. Career Development: Access ...

Finastra

Expert SRE

Mississauga, ON · Hybrid

Respond to production alerts, lead root-cause analysis (RCA), and implement permanent fixes ... Finastra-open to everyone who wants to participate and contribute. Career Development: Access ...

Finastra

Strategic Pricing Analyst

Atlanta, GA · Hybrid

Finastra is seeking a Strategic Pricing Analys t to support the development of pricing analytics ... You will work cross-functionally with Product, Sales, Commercial Finance, Sales Operations, and ...

Finastra

Expert ACH Support Engineer

Atlanta, GA · Hybrid

... skill development. CrossFunctional Collaboration * Partner with Product, Engineering ... At Finastra, each individual is unique-bringing their own ideas, perspectives, cultural backgrounds ...

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Finastra Jobs Information

What are the most popular categories at Finastra?
Infographic showing various Product Development job openings at Finastra in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 34% Physical, 25% Hybrid, and 41% Remote job distribution.

Customer Success Manager

Finastra

Atlanta, GA • On-site, Remote

Full-time

Medical, Life, Retirement, PTO

Re-posted 15 days ago

Job description

Who are we?


At Finastra, we're a global leader in financial services software, dedicated to expanding access to financial services and shaping what's next for the industry. Our technology powers missioncritical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world's top 50 banks, in more than 110 countries.

What Will You Contribute?

The Customer Success Manager (CSM) uses deep industry and product knowledge, business strategy insight, and strong account management skills to ensure customers achieve measurable value from Finastra's solutions and services.

You will partner closely with Account Executives from presales through the full customer lifecycle. While AEs coordinate activity through the sales cycle, you own customer success from point of sale-driving adoption, value realization, customer satisfaction, and longterm retention.

Working in collaboration with the broader BU CXO teams, you will help deliver an excellent customer experience and support Finastra's strategic goals of improved retention, increased adoption, and customer value creation.

Responsibilities & Deliverables:

  • Deliver Finastra's success strategy in alignment with the defined success framework and coverage model.

  • Build strong internal partnerships across Sales, Support, Services, and Product to ensure a seamless and positive customer experience.

  • Lead proactive customer engagement from point of sale, establishing and maintaining a consistent cadence throughout the customer journey.

  • Develop Customer Success Plans that connect customer business goals with Finastra's value propositions; define and track value realization and solution adoption.

  • Maximize value for customers by coordinating internal teams, sharing feedback, driving improvements, and highlighting success stories.

  • Partner with Services and Customer Support to ensure customers receive proper training and understand how to fully leverage available resources.

  • Identify crosssell and upsell opportunities aligned with customer strategy; collaborate with Sales to progress them.

  • Proactively identify risks within accounts; orchestrate and mediate escalation resolution by coordinating the right internal stakeholders.

  • Ensure clear tracking and reporting on adoption, usage, and customer health metrics.

  • Maintain strong customer relationships built on credibility, consistency, and value delivery.

Required Skills & Experience:

  • Experience in a customerfacing role such as consulting, customer support, or account management, including issue resolution and relationship management.

  • Demonstrated ability to build Customer Success Plans and deliver measurable outcomes (e.g., NPS results, retention).

  • Strong communication, presentation, and interpersonal skills, with the ability to influence, negotiate, and challenge stakeholders effectively.

  • Customercentric mindset with a passion for delivering excellence and driving customer value.

  • Ability to work autonomously, take ownership, and maintain accountability.

  • Designthinking mindset with strong rootcause identification and problemsolving capabilities.

  • Strong prioritization and reporting skills; ability to synthesize and communicate key insights.

  • Commercial and business acumen with the ability to understand and speak to customer business drivers.

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:


Flexibility:Enjoy unlimited vacation,based on your location and business priorities. Hybrid working arrangements,andinclusive policies such as paid time off for voting, bereavement, and sick leave.

Well-being:Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work.

Medical, life & disability insurance, retirement plan, lifestyle and other benefits*

Sustainability:Benefit from paid time off for volunteering and donation matching.

DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).

Career Development:Access online learning and accredited courses through our Skills & Career Navigator tool.

Recognition:Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.


*Specific benefits may vary by location.

At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Be unique, be exceptional, and help us make a difference at Finastra!

Applicants for this position need to be located in posted location or their immediate surrounding areas. Due to the requirements of this position, this job posting is not available for, and Finastra will not be considering any applicants who currently reside in New York City or California.

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