Basic networking knowledge (IP configuration, connectivity troubleshooting) Key Skills * Strong problem-solving and diagnostic skills * Excellent customer service and communication * Time management ...
43 F2Onsite Networking Jobs Hiring Near You
Basic networking knowledge (IP configuration, connectivity troubleshooting) Key Skills * Strong problem-solving and diagnostic skills * Excellent customer service and communication * Time management ...
Desktop Support Technician
$21.25 - $27.25/hr
This role will be responsible for troubleshooting hardware, software, network, and peripheral issues while ensuring a high level of customer service and timely resolution. Responsibilities Provide ...
Desktop Support Technician
$21.25 - $27.25/hr
This role will be responsible for troubleshooting hardware, software, network, and peripheral issues while ensuring a high level of customer service and timely resolution. Responsibilities Provide ...
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CAD Applications Support Specialist (Rhino, AutoCAD & SolidWorks)
Manhattan, NY · On-site
$30 - $32/hr
Network-connected devices and peripherals * Working knowledge of IT Service Management (ITSM ... F2OnSite supports and adheres to all state laws regarding background checks. Company Description ...
New
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CAD Applications Support Specialist (Rhino, AutoCAD & SolidWorks)
Manhattan, NY · On-site
$30 - $32/hr
Network-connected devices and peripherals * Working knowledge of IT Service Management (ITSM ... F2OnSite supports and adheres to all state laws regarding background checks. Company Description ...
New
F2ONSITE Jobs Information
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Job description
Field Service Technician (Break/Fix – OEM Support)
Job Summary
We are seeking a reliable and skilled Field Service Technician to support a major OEM by handling break/fix service tickets for servers, laptops, and desktop systems. This role involves on-site troubleshooting, hardware repair, and customer support across assigned territories. The ideal candidate is hands-on, customer-focused, and comfortable working independently in the field.
Key Responsibilities
Required Qualifications
Preferred Qualifications
Key Skills
Work Environment
Job Summary
We are seeking a reliable and skilled Field Service Technician to support a major OEM by handling break/fix service tickets for servers, laptops, and desktop systems. This role involves on-site troubleshooting, hardware repair, and customer support across assigned territories. The ideal candidate is hands-on, customer-focused, and comfortable working independently in the field.
- Respond to and resolve break/fix service tickets within SLA requirements
- Perform diagnostics, troubleshooting, and hardware repairs on:
- Servers (rack/standalone)
- Laptops and desktops
- Replace defective components (e.g., HDD/SSD, RAM, motherboards, power supplies, etc.)
- Perform IMAC (Install, Move, Add, Change) services as needed
- Maintain accurate documentation of work performed, parts used, and time tracking
- Communicate effectively with dispatch, support teams, and customers
- Ensure compliance with OEM standards, processes, and quality requirements
- Manage parts inventory and return defective parts per OEM guidelines
- Travel to customer sites within assigned territory
- 2+ years of experience in field service or hardware break/fix support
- Strong knowledge of:
- PC hardware (laptops/desktops)
- Server hardware (Dell, Client, Lenovo, or similar OEMs preferred)
- Ability to troubleshoot and repair hardware issues independently
- Familiarity with ticketing systems and mobile dispatch tools
- Valid driver's license and reliable transportation
- Ability to lift up to 50 lbs and work in data center/office environments
- OEM certifications (Dell, Client, Lenovo, etc.)
- CompTIA A+, Server+, or equivalent certifications
- Experience working with SLAs and field service metrics
- Basic networking knowledge (IP configuration, connectivity troubleshooting)
- Strong problem-solving and diagnostic skills
- Excellent customer service and communication
- Time management and ability to prioritize tasks
- Ability to work independently with minimal supervision
- Field-based role with daily travel to customer sites
- May include work in offices, data centers, and warehouse environments
- Flexible schedule based on ticket volume and SLA requirements
About F2ONSITE
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Donny F. Lauderback Founded F2OnSite in 2007, joined shortly thereafter by F. Jonathan Poole, and Created what is now the Fastest Growing onsite IT Services Company in the United States. The Company is located in the popular Legacy Center in Plano, Texas, and has Regional presence in Boston MA, Austin TX, Miami FL, and Charlotte NC, and with hundreds of Technical Employees throughout the Country. F2OnSite operates in more than 40 states across the country, Performing Service at hundreds of locations each day.