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Desktop Support Technician

We are looking for a reliable and customer-focused Desktop Support Technician to provide hands-on technical support for end users in a business environment. This role will be responsible for troubleshooting hardware, software, network, and peripheral issues while ensuring a high level of customer service and timely resolution.

Responsibilities

Provide onsite and remote technical support for desktops, laptops, printers, mobile devices, and related equipment.

Troubleshoot and resolve hardware, software, operating system, network connectivity, and application issues.

Install, configure, image, and deploy desktops, laptops, peripherals, and software.

Support Windows operating systems, Microsoft Office/Microsoft 365, email, VPN, Active Directory, and standard business applications.

Assist with user account setup, password resets, permissions, and basic Active Directory administration.

Document issues, resolutions, and work performed in a ticketing system.

Escalate complex issues to higher-level support teams when necessary.

Perform basic network troubleshooting, including connectivity, cabling, Wi-Fi, and IP configuration.

Maintain inventory of IT equipment and assist with asset tracking.

Provide excellent customer service and communicate clearly with end users, team members, and management.

Follow company policies, security procedures, and IT support standards.

Qualifications

1–3 years of desktop support, help desk, or field technician experience preferred.

Experience supporting Windows desktops/laptops and Microsoft 365 applications.

Basic knowledge of Active Directory, networking, printers, imaging tools, and troubleshooting methodologies.

Strong customer service and communication skills.

Ability to prioritize tickets, manage multiple tasks, and work independently.

Comfortable working onsite with end users in a professional environment.

CompTIA A+, Network+, Microsoft certifications, or similar certifications are a plus.

Requirements

Ability to lift and move computer equipment as needed.

Reliable transportation may be required for onsite support roles.

Must be dependable, professional, and able to work in a fast-paced environment.

Job Type: Full-time
Schedule: Monday through Friday, standard business hours
Work Location: Onsite